PowerPoint Presentation

EMOTIONAL INTELLIGENCE IN THE WORKPLACE.

Course Content. Definitions Overview of emotional Intelligence Misconceptions Intelligence quotient vs Emotional Quotient The Five Competencies Strategies to Increase Skills.

How Would You Define Emotional Intelligence?. 8 Diversity Recruiting Mistakes and How to Avoid Them.

If you were Joe, how would you handle this differently?.

What are Emotions?. What does being ‘Emotional’ mean?.

Primary: triggered in response to an event (Love, anger, joy, disgust, fear) Secondary: these occur in reaction to the primary emotions (passion, contentment, threat, irritation, shame).

ACTIVITY. 7.

DISC PERSONALITY TEST.

“EI is our learned ability to identify, understand and manage our emotions and those of others.” “The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in self and others” Mayer, Salovey, & Caruso The ability of an individual to recognise their own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.

Misconceptions About Emotional Intelligence. It’s just about being nice to everyone and thinking positively It’s connected with intellectual or cognitive abilities It means letting emotions run freely Women are better at it It’s fixed or genetic.

IQ VS EQ.

APTITUDE. [image] Scan0052 tif. SELF AWARENESS THE BICYCLE ANALOGUE.

[image] High emotional intelligence equals top performance People who work to increase their emotional intelligence or EQ get results both on the job and in their personal lives Everything we say and do each day is driven by our emotions Those that understand their emotions are able to respond to them effectively and are able to keep their emotions from hijacking their behavior and derailing otherwise good intentions Once you begin to understand the power of emotional intelligence and how you can use this skill to your advantage you will realize potential in yourself that you never even knew you possessed.

SELF Self Awareness the ability to recognise and understand your moods, and emotions, and drives, as well as their effect on others Self Management the ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement — to think before acting How we manage ourselves SOCIAL Social Awareness the ability to understand the emotional makeup of other people, skill in treating people according to their emotional reactions (empathy) Social Skills proficiency in managing relationships and building networks, an ability to find common ground and build rapport Howwe handle relationships.

EI and Emotional Capability Profile (ECP). Self-Management Ability to use awareness of your emotions to stay flexible and positively direct your behavior Managing your emotional reactions to all situations and people Social Awareness Ability to accurately pick up on emotions in other people Understand what is really going on Understanding what other people are thinking and feeling even if you don’t feel the same way Self-Awareness Ability to accurately perceive your own emotions Stay aware of your emotions as they happen Keep on top of how you tend to respond to specific situations and people Relationship Management Ability to use awareness of your emotions and emotions of others to manage interactions successfully Ensure clear communication and effective handling of conflict.

What's your understanding?. Balanced performance & decision making Self awareness Motivation Self ma gemen Social skills Empathy.

u Measures cognitive intelligence — your ability to learn / skilled use of reason Doesn't change, fixed at birth Neo cortex or top portion of the brain u Gets you through school Measures emotional intelligence — your ability to use emotions & cognitive skills • Flexible skill, can be learned • Limbic system portion of the brain Gets you through life.

Emotional Quotient (EQ) tells Intelligent Quotient (IQ)- “Let's lead the way together” – The Corporate Look.

Competencies of Emotional Intelligence. 19.

Self-awareness Empathy Social skills Self-regulation Motivation.

What Self-Awareness Really Is (and How to Cultivate It).

Self-Awareness.

EI Starts with Self-Awareness. Self-Awareness Ability to accurately perceive your own emotions Stay aware of your emotions as they happen Keep on top of how you tend to respond to specific situations and people.

Improving Self-Awareness. Know Thyself See yourself for who you are (what do you think and feel) Watch your emotions like a hawk (even physiological signs) Track & backtrack your emotions in a difficult conversation or meeting – learn your tendencies in emotionally arousing situations Use paired sharing (peer or supervisor) Own your actions – take full responsibility for what you say and do.

Use Awareness to Self-Manage. Self-Management Ability to use awareness of your emotions to stay flexible and positively direct your behavior Managing your emotional reactions to all situations and people.

SELF-AWARENESS CHECKLIST. 26. Take time for mental pauses, introspection, and solitary reflection regularly Be attuned to and identify your emotions early on Accept that emotions are normal Exclude negative judgements Ask why Recognize how your emotions shape what you PERCEIVE, THINK, and DO Recognize where you need to improve Be open to candid feedback and new perspectives Show a sense of humor and perspective about yourself.

Empathy is not Sympathy It is learnable, not withstanding.

Empathy.

Empathy Checklist. 29. Acknowledge feelings first, and let the other person know they have been heard (even if you can’t change the situation) View the situation through the lens of the other Probe and listen to hear what’s important Verbalize their concerns Show you take the other person seriously take necessary actions as possible.

Social Skills. Nurture instrumental relationships Build rapport and keep others in the loop Work with others towards a shared goal Find common ground Be persuasive.

Clarity – Verbal Communication. Presence – Non-Verbal Communication.

SOCIAL SKILLS.

Having strong social skills and being easy to talk with are both signs of high emotional intelligence..

Social Skills Checklist. Value others Balance a focus on task with as much attention to relationships Collaborate and openly communicate Promote a friendly, cooperative climate Share credit with team members Handle and influence other people’s emotions effectively.

Should I Tell My Boss About My Co-Worker's Poor Work? | Inc.com.

Self-Regulation.

Learn to balance between the rational and emotional centers of the brain..

Motivation. Strive to improve or meet a standard of excellence Personal drive to achieve goals Show initiative and optimism.

Motivation.

Yellow question mark. Any Questions?. 40.

THANK YOU.