E/L/G 0191 Incident Command System/Emergency Operations Center Interface - Instructor Preparation Guide

[Audio] May 20192019 E/L/G 0191 Incident Command System/Emergency Operations Center Interface E/L/G 0191 Emergency Operations Center/Incident Command System Interface Instructor Guide May 2019 Version 1.0.

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[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Table of Contents INSTRUCTOR PREPARATION ...................................................................................... 1 Unit 1: Course Introduction ............................................................................................ 11 Unit 2: National Incident Management System Review ................................................. 27 Supplemental Materials ............................................................................................. 57 Unit 3: ICS/EOC Interface Activity 3.1 ........................................................................... 91 Supplemental Materials ............................................................................................. 99 Unit 4: NIMS Coordination Review .............................................................................. 111 Supplemental Materials ........................................................................................... 145 Unit 5: ICS/EOC Relationships .................................................................................... 159 Supplemental Materials ........................................................................................... 167 Unit 6: ICS/EOC Interface Activity 6.1 ......................................................................... 175 Supplemental Materials ........................................................................................... 183 Unit 7: ICS/EOC Action Planning ................................................................................ 203 Supplemental Materials ........................................................................................... 211 Unit 8: Course Summary ............................................................................................. 219 Supplemental Materials ........................................................................................... 226 Assessments: Final Exam and Group Work Rubric ……………………………………. 243 Instructor Preparation IG-iii.

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[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface INSTRUCTOR PREPARATION This part of the Instructor Guide (IG) provides instructors with administrative, logistical, and content support to prepare for and deliver this course. Early review of this section will help you to organize and deliver this course in an effective manner. This course, ELG0191, may be delivered by the Emergency Management Institute (EMI) as E0191 or L0191, or by a State as G0191. When delivered by EMI (course code prefix – E & L), this course receives the benefit of EMI accreditation and the student may receive Continuing Education Units (CEUs) or recommended college credits. When delivered by a State (course code prefix – G), the course is not accredited in this manner. COURSE CONTENT Goal The goal of this professional development course, E/L/G 0191 Emergency Operations Center/Incident Command System Interface, is to enable the students to develop an effective interface between the Incident Command/Unified Command and the Emergency Operations Center by applying National Incident Management System principles. Overall Course Objective Upon completion of this course, students will be able to demonstrate, through activities and discussion, the interface of Incident Command System operations with Emergency Operations Center support. Course Terminal Objectives Upon completion of this course, students will be able to: Explain the course structure and potential ICS/EOC interface challenges. Explain key NIMS concepts, command and coordination systems, and structures. Analyze given scenarios to determine commonalities and potential interface issues between ICS and EOCs. Explain the respective roles and interconnectivity of the NIMS command and coordination systems in coordination. Contrast the typical role and functions of the Incident Command and the EOC during emergency operations. Analyze given scenarios to apply ICS/EOC interface concepts. Instructor Preparation IG-1.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Develop an ICS/EOC interface action plan for your community. Summarize the course objectives. Course Overview This course is designed to: Examine the role and function of the Emergency Operations Center (EOC) in providing support to the incident. Focus on the coordination between the Incident Command System (ICS) and the EOC. TARGET AUDIENCE The intended audience(s) are federal, state, tribal, territorial, local level, private industry, volunteer and nongovernmental emergency management personnel who are active in a community's ICS and EOC activities. This course works best when delivered to a combined audience of ICS and EOC personnel. The materials were developed with the assumption that audience members may have little or no actual experience as a member of an Incident Command Post staff or an EOC Staff. REQUIRED STUDENT PREREQUISITES Prior to enrolling in E/L/G 0191, students must complete: IS-0100 An Introduction to the Incident Command System, ICS 100 IS-0700 An Introduction to the National Incident Management System IS-0800 National Response Framework (NRF), An Introduction IS-0200 Basic Incident Command System for Initial Response, ICS 200 Or IS-2200 Basic Emergency Operations Center Functions Instructor Preparation IG-2.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface REQUIRED INSTRUCTOR QUALIFICATIONS Instructors will be experienced Emergency Management personnel with supervisorylevel expertise in the subject matter, which includes prior completion of the course and/or having served as an EOC Manager/Director or a senior staff member in an EOC with supervisory responsibility. Instructors will be familiar with EOC activation and deactivation procedures, activation levels, multiagency coordination, the relationship between the EOC and the on-scene Incident Command System (ICS) structure as well as identifying staffing, information, systems and equipment needs at the EOC. Instructors should represent a mix of ICS and EOC experience. Ideally one of the course instructors will have served in the ICS Command Staff or in a General Staff (supervisory position) and the other will have experience in a supervisory position at an EOC. If an experienced EOC supervisor is not available to instruct, at least one of the instructors should have experience in an ICS position that involved significant coordination with an EOC. Service in an ICS or EOC position should be within five years during real-world incidents, planned events, or accredited exercises that required a written EOC Coordination Plan or IAP and/or went more than one operational period. Instructors are expected to possess a thorough knowledge and understanding of the Incident Command System (ICS) to include: ICS Command, General Staff, and Unit Leader functions National Incident Management System (NIMS) National Frameworks (Protection, Prevention, Response, Recovery, Mitigation) concepts and principles Local, State, Tribal and Federal interagency cooperation and coordination Incident Management Team organization, roles and responsibilities Successful completion of the following courses: ICS 100 (IS-0100), ICS 200 (IS-0200), ICS 300 (G 0300), ICS 400 (G 0400), and G 0191 IS-2200 Basic EOC Functions (formerly IS-0775) G 2300 Intermediate EOC Functions (formerly G 0775) Recommended E 0449 Incident Command System Curricula Train-the-Trainer Instructors should complete formal instructor training such as college courses, the National Wildfire Coordinating Group (NWCG)'s Facilitative Instructor M-410 course, the Emergency Management Institute (EMI)'s Master Trainer Program, the National Fire Academy (NFA)'s Instructional Methodology class, or the Office of Grants & Instructor Preparation IG-3.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Training's (formerly known as Domestic Preparedness) Instructor Training Certification Course, or equivalent. If used, unit instructors must be experienced, proficient, and knowledgeable of current issues in their field of expertise. METHODOLOGY Robert Gagne's Nine Levels of Instruction served as a model for the development of this course. This course is designed for delivery in the classroom. Lecture, discussion, and multiple hands-on activities have been designed to enable students to learn, practice, and demonstrate their knowledge. DURATION The course is a workshop designated for one (1) day, or 8 hours, of instruction and activities. This time includes instructor presentation of all material and student activities as well as adequate time for breaks and lunch: Lunch Breaks (1 hour each day) Regular Breaks (schedule adheres to a 50/10 break timetable: for every 50 minutes of instruction, there should be a 10-minute break) Daily Expectations Review (Instructors may take 30 minutes at the end of each day to review students' expectations for the course) This course is designed by FEMA EMI as classroom training that is primarily delivered in the field at various regional, state, local, tribal locations. COURSE AGENDA Table 1: Course Schedule Unit Duration Unit Title Morning Unit 1: 30 minutes Course Introduction Unit 2: 1 hour 15 minutes NIMS Review Unit 3: 1 hour ICS/EOC Interface Activity 3.1 Unit 4: 1 hour NIMS Coordination Review Afternoon Unit 5: 1 hour ICS/EOC Relationships Unit 6: 2 hours ICS/EOC Interface Activity 6.1 Unit 7: 1 hour ICS/EOC Action Planning Unit 8: 15 minutes Course Summary Total 8 hours Instructor Preparation IG-4.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface PREPARATION CHECKLIST Pre-delivery Administrative Duties Obtain the course roster. Download and print course materials (if using printed materials). Make the appropriate number of copies of all needed items. (See Instructional Materials section.) Pre-delivery Instructor Preparation Your preparation has a direct impact on training effectiveness. Use the following steps during your preparation: Read the Instructor Guide and the Student Manual thoroughly. Complete all exercises and be prepared to answer any questions that students may ask. Draft your own notes in the white space around the margins in the Instructor Guide. Adding personal experiences helps illustrate course concepts. Using This Manual This manual has been formatted to facilitate course delivery. Key features include: Instructor Note: "Instructor Notes" provide information such as preparatory directions and other helpful directions. Icons: Icons are seen throughout this document and are used to assist in transitioning between delivery methods (see icon key below). Easel Chart Handout Discussion Question Activity Video Instructor Note Instructor Preparation IG-5.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Classroom Setup and Facility Requirements The list below shows all elements of classroom setup, including table arrangement and group size for each table. Classroom  A suitable classroom should be selected with adequate lighting, ventilation, and a computer and projection device setup. Seating should be arranged at tables with adequate work space for each small group; tables and chairs should be moveable. Four to six tables capable of seating four to five students are necessary for the group activities. All learning activities can be completed in one training room provided ample space is available so that small group discussions and activities do not interfere with one another. Distribute Student Manuals in classroom. Ensure visibility for all students. Supplies and Equipment (Consumables) The following is a list of all materials necessary for the facilitation and delivery of the course. Ensure that these materials have been secured prior to the delivery of the course. The following supplies and equipment are needed: An Instructor Guide (electronic or printed version) for each instructor Electronic files of all unit Visual presentations Computer, screen, and other equipment as necessary for Visual presentations A Student Manual (electronic or printed version) for each student Easel pads and stands (one set for every break-out group and one each for the instructor) Easel markers Wall-sized poster of the Operational Period Planning Cycle (Planning P) Table tents Instructor Preparation IG-6.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Instructional Materials Course Evaluation Forms  Make sure that you have one copy of the course evaluation form for each person attending the training. Handout/Activity Copies  Resource Materials – Relevant and applicable information extracted from the NIMS October 2017 document is included in the Supplemental Materials of Units 2, 4, and 8.  Answers for activities that are to be provided by the instructors are available in the Instructor Guide. Supplemental Materials for all Units Unit 1: Course Introduction Activity 1.1: ICS/EOC Interface Challenges Unit 2: National Incident Management System (NIMS) Review Handout 2-1: Descriptions of NIMS Components Handout 2-2: NIMS Management Characteristics Handout 2-3: ICS Summary Handout 2-4: Incident Management Teams Unit 3: ICS/EOC Interface Activity 3.1 Activity 3.1 Worksheet Liberty County Fairgrounds Incident Scenario Unit 4: NIMS Coordination Review EOC Organizations Information Unit 5: ICS/EOC Relationships Activity 5.1: ICS and EOC Characteristics Activity 5.1 Answer Sheet (Instructor only) Unit 6: ICS/EOC Interface Activity 6.1 Activity 6.1 Worksheet Scenario 1 – Hurricane Scenario 2 – Slow-building River Flood Scenario 3 – Air Crash Scenario 4A – Train Derailment Scenario 4B – School Bus Accident Instructor Preparation IG-7.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Unit 7: ICS/EOC Action Planning Activity 7.1: Develop ICS/EOC Action Plan ICS/EOC Readiness Assessment Checklist Activity 7.1 Worksheet Unit 8: Course Summary Course Glossary Evaluation Plan EMI course evaluations are an integral part of an evaluation process established to gauge the effectiveness of both the course materials and the instructors. To accomplish this, EMI employs Levels I, II, and III of the Kirkpatrick Model of Course Evaluation process as noted below. Level I: For EMI deliveries of E/L 0191, a standard EMI Scantron® Evaluation Sheet will be used to document student reaction and feedback on overall quality of content, instruction, and facilities. The evaluation sheet uses a 1–5 rating system, with 5 being the highest. G 0191 deliveries by Authorities Having Jurisdiction are encouraged to complete a Level I evaluation for their deliveries. Level II: This evaluation consists of two parts: a knowledge-based written examination and a performance-based assessment. The assessments will evaluate each student's learning of course material. Students will be able to demonstrate their proficiency by applying knowledge and/or skills learned. Hands-on activities and multiple-choice tests have been chosen as assessment tools for this course. A minimal passing score of 75% must be achieved on the final assessment. Instructors will provide feedback to students following the activities and the final assessment. Level III: A Level III evaluation survey will be mailed to each student 90 days after the course offering to determine the extent to which the knowledge and/or skills obtained from training have been beneficial and applicable to the student's job. For E/L deliveries, Level I evaluations should be completed at the end of each course offering and returned to NETC Admissions within 2 weeks following completion of the course. Instructors may collect the evaluations while the final examinations (Level II evaluations) are collected. The complete package for the course (course evaluations as well as examinations and FEMA application forms as required) can then be batched together to NETC Admissions for processing as noted. For G courses, the state will implement Level I and Level III evaluations according to their state jurisdictional process. Level II evaluations will be implemented in Instructor Preparation IG-8.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface accordance with EMI standards, the NIMS Training Program, and their state jurisdictional requirements. Supporting Publications (References) The following materials are intended for instructor use and are supplemental; however, each reference supports the course material. Use them to support or increase your understanding of the material in this course: National Incident Management System (NIMS), October 2017 Instructor Preparation IG-9.

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[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Unit 1: Course Introduction INSTRUCTOR GUIDE Unit 1: Course Introduction IG-11.

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[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface UNIT CONTENT Unit Terminal Objective Explain the course structure and potential ICS/EOC interface challenges. Unit Enabling Objectives 1. Relate course terminal objectives to units in the course schedule. 2. Explain how to use the course's instructional materials. 3. Identify three ICS/EOC interface challenges. Methodology This unit uses lecture, an activity, and discussion to explain the course structure and potential ICS/EOC interface challenges. Using a traditional instructional method, the instructor facilitates introductions, gives administrative considerations, identifies the terminal learning objectives that correlate to course units, outlines the agenda, and reviews the instructional materials that will be used in the course. Continually, the instructor asks for and answers any student questions. To reinforce the key concepts of the unit, the instructor directs the students to participate in Activity 1.1, which gives students an opportunity to identify ICS/EOC interface challenges they may have experienced. TIME PLAN A suggested time plan for this unit is shown below. More or less time may be required, based on the experience level of the group. UNIT AGENDA Topic Time Course Introduction 20 minutes Activity 1.1: ICS/EOC Interface Challenges 10 minutes Total Time 30 minutes Unit 1: Course Introduction IG-13.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface PREPARATION CHECKLIST References None Developmental Materials Visual presentation and computer display system Instructor Guide Student Manual Easel, pad, and pens Name cards/table tents Unit 1: Course Introduction IG-14.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface E/L/G 0191 EMERGENCY OPERATIONS CENTER/INCIDENT COMMAND SYSTEM INTERFACE Visual 1.1 Display the Course Title visual well before beginning of class so students will know they have found the correct classroom. Distribute student binders, notebooks and pens (optional), and name tents. Once all students have arrived, welcome everyone and introduce the course. Be sure to verify that arriving students intend to take this course and not another course. UNIT 1: COURSE INTRODUCTIONS Announce the unit. Visual 1.2 UNIT TERMINAL OBJECTIVE State the Unit Terminal Objective. Explain the course structure and potential ICS/EOC interface challenges. Visual 1.3 Unit 1: Course Introduction IG-15.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface UNIT ENABLING OBJECTIVES State the Unit Enabling Objectives. Relate course terminal objectives to units in the course schedule. Explain how to use the course's instructional materials. Visual 1.4 Identify three ICS/EOC interface challenges. Explain: The Unit Enabling Objectives, which are in the Student Manual, are included to support the Unit Terminal Objective. They are the specific objectives to be met as the class progresses through the unit. Ultimately, by satisfying the Unit Enabling Objectives, the students will meet the Unit Terminal Objective. INTRODUCTIONS Give a brief personal introduction and provide: Your name and organization. Visual 1.5 A brief statement of your experience with Incident Command System (ICS) and in an Emergency Operations Center (EOC) management and operations. Instructor Note: Ask the other instructors to introduce themselves in the same way. If some instructors are not present, tell the group that they will introduce themselves when they instruct their portions of the course. Ask students to introduce themselves and provide: Names, Job title and jurisdiction, and Experience working with ICS or in an EOC. Instructor Note: Feel free to substitute a different icebreaker as a way of having the students introduce themselves. If there are more than 15 people in the class, you may want to adapt the introductions by asking students to introduce themselves to their table group. If there are no table groups, ask students to count off 1 through 5 and form introduction groups. Unit 1: Course Introduction IG-16.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface PURPOSE Visual 1.6 Explain: The purpose of this course is to develop ICS/EOC interface implementation strategies or action plans for your communities. It will help students begin the planning process by proposing and discussing options in a neutral environment. Emphasize: There are no rigid solutions to the ICS/EOC interface issues. Every jurisdiction and every incident is different and will lead to different solutions. State: This course will not present a detailed discussion of ICS nor the EOC. The following courses provide additional background on ICS and the EOC: IS-0100 An Introduction to ICS, ICS 100 IS-0200 Basic ICS for Initial Response, ICS 200 E/L/G 0300 Intermediate Incident Command System for Expanding Incidents, ICS 300 IS-2200 Basic EOC Functions (Formerly IS775) E/L/G 2300 Intermediate EOC Functions (Formerly G775) Unit 1: Course Introduction IG-17.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface ADMINISTRATIVE CONSIDERATIONS Address administrative issues: Lodging Transportation Safety Procedures Visual 1.7 Smoking policy Message location and available telephones Cell phone, texting, and email policies Restrooms and drinking fountains Other local information Facility safety Lunches/Breaks Emphasize to students to place cell phones on vibrate for the duration of the course. COURSE OBJECTIVE State the Course Objective. Upon completion of this course, students will be able to demonstrate, through activities and discussion, the interface of Incident Command System operations with Emergency Operations Center support. Visual 1.8 Unit 1: Course Introduction IG-18.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface UNIT TERMINAL OBJECTIVES State the courses' seven Unit Terminal Objectives, each coorelate to a unit in the course. Instructor Note: Neither the Unit Terminal Objective for Unit 1 nor Unit 8 is listed on the visual. Visual 1.9 Unit 1 - Explain the course structure and potential ICS/EOC interface challenges. Unit 2 - Explain key NIMS concepts, command and coordination systems and structures. Unit 3 - Analyze given scenarios to determine commonalities and potential interface issues between ICS and EOCs. Unit 4 - Explain the respective roles and interconnectivity of the NIMS command and coordination systems in coordination. Unit 5 - Contrast the typical role and functions of the Incident Command and the EOC during emergency operations. Unit 6 - Analyze given scenarios to apply ICS/EOC interface concepts. Unit 7 - Develop an ICS/EOC interface action plan for your community. Unit 8 – Summarize the course objectives. COURSE AGENDA - MORNING Explain the morning agenda. This course is divided into eight units. Unit 1 introduces the course. Unit 2 reviews basic principles of NIMS. Visual 1.10 Unit 3 presents the first ICS/EOC interface activity. Unit 4 provides a review of the NIMS coordination efforts. Unit 1: Course Introduction IG-19.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface COURSE AGENDA - AFTERNOON Explain the afternoon agenda. Unit 5 addresses the differing needs and assets of ICS and EOC. Unit 6 presents the second ICS/EOC activity. Visual 1.11 Unit 7 focuses on developing an ICS/EOC interface action plan. Unit 8 is a course summary. You will have an opportunity to evaluate and critique the course at that time. INSTRUCTOR NOTE ON COURSE EXAM: Assessment is mandatory for FEMA EMI deliveries. Each student's final grade is based on two components. Fourty-four (44) points are from a final exam and fifty-six (56) points are based on the instructor's evaluation of group work and participation For State, tribal, territorial and local deliveries the Authority Having Jurisdiction will determine how they will assess student performance. . Unit 1: Course Introduction IG-20.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface STUDENT COURSE MATERIALS Explain the student course materials include a Student Manual with reduced-size versions of each unit's visuals with space to take notes. The Student Manual is the primary support document for this course. The Student Manual contains: Visual 1.12 Course Units and Visuals – Patterned after the Instructor Guide Resource Materials – Relevant and applicable information extracted from the NIMS October 2017 document included in the Supplemental Materials of Units 2, 4, and 8 Activity Materials Encourage the students to follow along in their Student Manuals throughout the course and to add notes about points they want to remember. OUR EXPECTATIONS Review the ground rules for class participation. Encourage student input. Since many of the students are highly experienced career professionals with tons of expertise and relatable stories and experiences, their contributions are invaluable. Visual 1.13 Unit 1: Course Introduction IG-21.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface ICS/EOC INTERFACE Explain the visual, including: The EOC and ICS roles and how they interface. The differences in interface between simple and complex events. The area of disconnect in emergency planning. Visual 1.14 The word "interface" implies communication, coordination, and other interrelationships between onscene Incident Command and EOC activities. Generally, policy and coordination functions are completed in the EOC, while incident command and tactical operations are conducted on-scene by the Incident Commander and assigned staff. Simple events: During a routine, single-incident, single-jurisdiction emergency, staff at the operator and operations levels are better trained and able to get the job done. These incidents normally require little to no policy and coordination functions to occur in the EOC. Complex events: As an emergency increases in complexity and escalates to a multi-incident, multijurisdictional event, increased policy, legal, financial, and coordination support by an EOC is needed. Potential disconnect: The point of overlap is usually the area of disconnect in emergency planning. This course, therefore, will provide an opportunity for students to analyze the planning in their community to ensure that this problem is adequately addressed. Unit 1: Course Introduction IG-22.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface ACTIVITY 1.1: ICS/EOC INTERFACE CHALLENGES Instructor Note: Conduct the activity as follows: Organize the students into teams (table groups). Option: The instructor may facilitate a whole-class discussion and record the input on chart paper. Visual 1.15 Ask the teams, based on their experiences, to identify the top three ICS/EOC interface challenges. Monitor the teams. After 10 minutes, ask each team to present its list. Using chart paper, develop a master list of interface challenges. Compare the similarities and differences among the groups' responses. (Note: Use the next visual to summarize the discussion.) Explain: Working in your table groups, discuss ICS/EOC interface challenges you have faced, then identify the top three. Select a spokesperson and be prepared to share your ideas in 10 minutes. Instructor Note: Mention to students that a glossary of terms is included in Unit 8. Unit 1: Course Introduction IG-23.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface DISCUSSION Summarize the challenges identified by the teams. If not mentioned by the teams, state the following common interface issues/challenges/problems: Poor communication and information management systems Visual 1.16 Lack of standard operating procedures (SOPs) Inadequate resource management Lack of trained, qualified personnel Lack of experience in managing catastrophic events Lack of a shared situational picture Limited sharing of information and situation analysis Emphasize that the purpose of this course is to address these interface issues. Ask: Are there any other interface problems to add that you would like to discuss during the course? Unit 1: Course Introduction IG-24.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface OBJECTIVES REVIEW Review the Unit Enabling Objectives to ensure the students obtained the knowledge necessary to successfully meet the Unit Terminal Objective. Unit Enabling Objectives Visual 1.17 Relate course terminal objectives to units in the course schedule. Explain how to use the course's instructional materials. Identify three ICS/EOC interface challenges. Pose the Unit Enabling Objectives as a question. Ask the group to give a brief example or short explanation to answer the question. Try to call on a different student for each answer. Display the Objectives Review visual so that students can think about what they learned in relation to the objectives. Instructor Note: This is not intended to be an inclusive discussion of all material covered in Unit 1, but rather a quick and engaging way to wrap up the unit, and reconnect the students to the material before moving on to Unit 2. Unit 1: Course Introduction IG-25.

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[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface Unit 2: National Incident Management System Review INSTRUCTOR GUIDE Unit 2: National Incident Management System Review IG-27.

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[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface UNIT CONTENT Unit Terminal Objective Explain key NIMS concepts, command and coordination systems, and structures. Unit Enabling Objectives 1. Define NIMS command and coordination systems: ICS, EOC, MAC Group, and JIS. 2. Define the 14 NIMS Management Characteristics. 3. Identify ICS organizational structure and functions 4. Explain the interface between ICS and EOCs during operational planning 5. Explain the application of an IMT to a complex incident. Methodology This unit uses lecture, discussion, and handouts to explain key NIMS concepts, command and coordination systems and structures. Using question and answer strategies, the instructor facilitates content-related group discussions throughout the entire unit. Additionally, to establish a connection with the students, the instructor may share examples of personal experience to relevant content. The instructor begins the unit by discussing the Presidential Directives that mandate the national response framework as well as National Incident Management System (NIMS). NIMS command and coordination systems are discussed briefly. Next, the instructor gives an overview of NIMS and its management characteristics, with a table-group activity designed to capture the student's attentions and focus. Following the group activity, the instructor describes by detailing ICS benefits, features, and staffing organization to include specific roles and position responsibilities. Transitioning to how ICS and EOCs interface, the instructor explains EOCs and their role in an expanding incident. The instructor also emphasizes the importance of a well written Incident Action Plan (IAP) and explains how an effective IAP and planning process facilitate the interface between the on-scene command and EOC. The next discussion topic focuses on the importance of operational planning and resource management, as well as the role of incident management teams during an incident. The instructor emphasizes the importance of emergency management/response personnel interacting and working well together and stresses that interoperability saves lives. The instructor concludes the unit with an introduction and brief description of the final two NIMS command and coordination systems, the MAC Group, and the JIS. Unit 2: National Incident Management System Review IG-29.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface TIME PLAN A suggested time plan for this unit is shown below. More or less time may be required, based on the experience level of the group. UNIT AGENDA Topic Time National Incident Management System Review 1 hour 15 minutes Total Time 1 hour 15 minutes PREPARATION CHECKLIST References None Developmental Materials Instructor Guide Student Manual Visual presentation and computer display system Group Activity: Match NIMS Characteristics to Definitions Handout 2-1: Descriptions of NIMS Components Handout 2-2: NIMS Management Characteristics Handout 2-3: ICS Summary Handout 2-4: Incident Management Teams Unit 2: National Incident Management System Review IG-30.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface UNIT 2: NATIONAL INCIDENT MANAGEMENT SYSTEM REVIEW Visual 2.1 Announce the unit. Explain: This unit is intended to provide a brief overview of NIMS concepts and principles. Instructor Note: Quickly cover the content and remind students that this an overview, not in depth instruction on NIMS (which would require far more time than is allotted for the unit). The students can review a more detailed resource sheet on details of the ICS structure and position responsibilities which is provided later in this lesson. Refer the students to the additional NIMS (ICS, EOC, MAC Group and JIS) training available from FEMA (https://training.fema.gov/). UNIT TERMINAL OBJECTIVE State the Unit Terminal Objective to the class. Explain key NIMS concepts, command and coordination systems, and structures. Visual 2.2 UNIT ENABLING OBJECTIVES State the Unit Enabling Objectives. Define NIMS command and coordination systems: ICS, EOC, MAC Group, and JIS. Define the 14 NIMS Management Characteristics. Identify ICS organizational structure and functions. Visual 2.3 Explain the interface between ICS and EOCs during operational planning. Explain the application of an IMT to a complex incident. Unit 2: National Incident Management System Review IG-31.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface LEGAL BASIS FOR NIMS Visual 2.4 Explain: Preparedness requires a unified and coordinated national approach to planning and domestic incident management. Everyone (All levels of government, the private sector, nongovernmental agencies, and individuals and households) must be prepared to prevent, protect against, mitigate the effects of, respond to, and recover from a wide spectrum of major events. Briefly discuss the following directives are that are linked to national preparedness. Presidential Policy Directive 8 (PPD-8) - describes the Nation's approach to preparedness─one that involves the whole community, including individuals, businesses, community- and faith-based organizations, schools, tribes, and all levels of government (Federal, State, local, tribal and territorial). Homeland Security Presidential Directive 5 (HSPD-5) - Management of Domestic Incidents, identifies steps for improved coordination in response to incidents.  HSPD-5 requires the Department of Homeland Security (DHS) to coordinate with other Federal departments and agencies and State, local, and tribal governments to establish a National Incident Management System (NIMS). Unit 2: National Incident Management System Review IG-32.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface NATIONAL INCIDENT MANAGEMENT SYSTEM Visual 2.5 Explain: The National Incident Management System (NIMS) provides a systematic, proactive approach guiding departments and agencies at all levels of government, the private sector, and nongovernmental organizations to work seamlessly to prevent, protect against, mitigate the effects of, respond to, and recover from incidents, regardless of cause, size, location, or complexity, in order to reduce the loss of life and property, and harm to the environment. Unit 2: National Incident Management System Review IG-33.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface NIMS COMPONENTS Emphasize that ICS is only one facet of NIMS. Visual 2.6 Explain: Resource Management describes standard mechanisms to identify resource requirements and to order, acquire, mobilize, activate, track and report, demobilize, restock and reimburse for, and inventory resources such as personnel, equipment, supplies, teams, and facilities. Command and Coordination describes leadership roles, processes, and recommended organizational structures for incident management at the operational and incident support levels and explains how these structures interact to manage incidents effectively and efficiently. Communications and Information Management systems help to ensure that incident personnel and other decision makers have the information they need to make and implement decisions. These components represent a building-block approach to incident management. The application of the guidance for all three components is vital to successful NIMS implementation. Explain: "Multiagency Coordination System" is an overarching term for the NIMS command and coordination systems: ICS, EOC, MAC Group/ policy group and JIS. Multiagency Coordination System is synonymous with NIMS Command and Coordination. Refer students to Handout 2-1: Descriptions of NIMS Components. Instructor Note: Additional information is available at https://www.fema.gov/national-incident-managementsystem. Unit 2: National Incident Management System Review IG-34.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface NIMS COMMAND AND COORDINATION Explain: NIMS structures enable incident managers to manage incidents in a unified, consistent manner. Visual 2.7 Interconnectivity of NIMS structures is important to allow personnel in diverse geographic areas, with differing roles and responsibilities, and operating within various functions of ICS/EOCs to integrate their efforts through common organizational structures, terminology, and processes. When an incident occurs or threatens, local emergency personnel manage response using the NIMS principles and the ICS structure. If the incident is large or complex, local EOCs activate to support the incident. The EOC and the Incident Command Post receive high level, strategic policy guidance from MAC Groups. A JIC manages the JIS to ensure coordinated and accurate public messaging among all levels: ICS, EOCs and MAC Group. If required resources are not available locally, they can be obtained under mutual aid agreements from neighboring jurisdictions, or State, tribal, territorial, and interstate sources and assigned to the control of the IC/UC. Emphasize: Multi-agency coordination challenges can arise between any of the four NIMS command and coordination systems. This EOC/ICS interface course focuses primarily on the interface between the EOC and Incident Command. EOC and ICS personnel are rarely in the same room, yet they must learn to work together to support effective incident management. Unit 2: National Incident Management System Review IG-35.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface NIMS MANAGEMENT CHARACTERISTICS Explain: NIMS Management Characteristics are the foundation of incident command and coordination. There are 14 NIMS Management Characteristics: Common Terminology Management by Objectives Visual 2.8 Manageable Span of Control Comprehensive Resource Management Establishment and Transfer of Command Chain of Command and Unity of Command Dispatch/Deployment Modular Organization Incident Action Planning Incident Facilities and Locations Integrated Communications Unified Command Accountability Information and Intelligence Management Explain: These 14 characteristics are not just for ICS; they apply to all of NIMS: EOCs, MAC Groups, and the JIS. Unit 2: National Incident Management System Review IG-36.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface GROUP ACTIVITY: MATCH NIMS CHARACTERISTICS TO DEFINITIONS Visual 2.9 Introduce and explain this table-group activity. Refer students to the Group Activity handout. Ask students to match the 14 NIMS characteristics to their definitions. After 10 minutes, briefly review the correct responses and answer any questions the students have about this activity. After the review, refer students to Handout 2-2: NIMS Management Characteristics. Unit 2: National Incident Management System Review IG-37.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface WHAT IS ICS? Visual 2.10 Explain the ICS concept, origin, application, and flexibility. ICS is one of the four Command and coordination systems in the National Incident Management System. The other three are EOCs, MAC Groups and the Joint Information system. ICS is a standardized approach to the command, control, and coordination of on-scene incident management, providing a common hierarchy within which personnel from multiple organizations can be effective. ICS is the combination of procedures, personnel, facilities, equipment, and communications operating within a common organizational structure, designed to aid in the management of on-scene resources during incidents. ICS is used for all kinds of incidents and is applicable to small, as well as large and complex, incidents, including planned events. Emphasize: ICS has considerable internal flexibility. It can grow or shrink to meet the needs of any incident. It also supports a multijurisdictional approach, allowing responders to work together without being hindered by jurisdictional boundaries. Unit 2: National Incident Management System Review IG-38.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface DISCUSSION QUESTION Visual 2.11 Ask: What are a few attributes and benefits of ICS? Record student's responses on easel/paper or white board. Possible Answers: After students have given answers, cover any of the following points that were not brought up by the class. By using management best practices, ICS helps to ensure: The safety of responders and others. Effective coordination of incident response efforts The achievement of tactical objectives. The efficient use of resources. Maintaining effective span of control. Because ICS is designed to be interdisciplinary and organizationally flexible, it: Meets the needs of incidents of any kind or size. Allows personnel from a variety of agencies to integrate into a common management structure. Provides logistical and administrative support to operational staff. Is cost effective because it avoids duplication of efforts. Unit 2: National Incident Management System Review IG-39.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface ICS ORGANIZATION Explain: The ICS organization differs from the day-today, administrative organizational structures and positions. Visual 2.12 Unique ICS position titles and organizational structures are used. There is no correlation with the administrative structure of any other agency or jurisdiction. This organization's uniqueness helps to avoid confusion over different position titles and organizational structures. Rank may change. For example, someone who serves as a chief every day may not hold that title when deployed under an ICS structure. Suggested Discussion Question Ask: Does anyone use ICS day-to-day (in how they organize their office)? Or any concepts, like completing a weekly ICS Form 202? Has it improved anything? Unit 2: National Incident Management System Review IG-40.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface WHO DOES WHAT? Visual 2.13 Instructor Notes and Directions: Have each group draw a typical ICS organizational structure and define what each function does. Instruct the class that they must include the 5 primary functions of ICS: Command, Operations Planning, Logistics and Finance/ Admininistration. It should also discuss the Safety Officer, Public Information Officer and Liaison Officer under the Command Staff. Additionally, have the class address where to place the Intelligence/ Investigations (I/I) function if it is used. Then lead the class in a discussion of the correct functions and position descriptions (see below). Note that I/I will probably be a difficult concept and may require the most discussion. Incident Commander All incident responses begin by establishing command. Upon arriving at an incident, the higher ranking person will either assume command, maintain command as is, or transfer command to a third party. In some situations, a lower ranking person may be the Incident Commander if he or she is the most qualified person. Command Staff Incident Command is comprised of the Incident Commander and Command Staff. Command Staff positions are established to assign responsibility for key activities not specifically identified in the General Staff functional elements. The Command Staff is assigned to carry out staff functions needed to support the Incident Commander. These functions include interagency liaison, incident safety, and public information. The Command Staff includes the following positions: Public Information Officer:  Advises the Incident Commander on information dissemination and media relations. Unit 2: National Incident Management System Review IG-41.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface  Obtains information from and provides information to the Planning Section.  Obtains information from and provides information to the community and media. Liaison Officer:  Assists the Incident Commander by serving as a point of contact for agency representatives who are helping to support the operation.  Provides briefings to and answers questions from supporting agencies. Safety Officer:  Advises the Incident Commander on issues regarding incident safety.  Works with the Operations Section to ensure the safety of field personnel. The Command Staff may include additional positions as required and assigned by the Incident Commander General Staff The General Staff represents and is responsible for the functional aspects of the Incident Command structure. The General Staff typically consists of the Operations, Planning, Logistics, and Finance/Administration Sections. As the number of operational responders (tactical resources) increases, the need for support resources (e.g., food, communications equipment, or supplies) increases. General guidelines related to General Staff positions include the following: Only one person will be designated to lead each General Staff position. General Staff positions may be filled by qualified persons from any agency or jurisdiction. Members of the General Staff report directly to the Incident Commander. If a General Staff position is not activated, the Incident Commander will have responsibility for that functional activity. Deputy positions may be established for each of the General Staff Section Chiefs and Operations Section Branch Directors. Deputies are individuals Unit 2: National Incident Management System Review IG-42.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface fully qualified to fill the primary position. Deputies can be designated from other jurisdictions or agencies, as appropriate. This strategy allows for greater interagency coordination. General Staff positions should not be combined. For example, to establish a "Planning and Logistics Section," it is better to initially create the two separate functions, and if necessary for a short time place one person in charge of both. That way, the transfer of responsibility can be made more easily. Intelligence/Investigations Function For some incidents, an Intelligence/ Investigations function may be added to the ICS structure. This may occur when the incident involves a criminal or terrorist act and/or other non-law-enforcement intelligence/investigations efforts such as epidemiological investigations. These Intelligence/ Investigations functions are typically performed by staff in the Operations and Planning Sections. However, for incidents that involve or may involve a significant level of intelligence/ investigative work, the Incident Commander or Unified Command may choose to consolidate the intelligence/investigations function in the ICS organization in a number of ways. The intelligence/investigations function's location in the ICS structure depends on factors such as the nature of the incident, the level of intelligence/investigations activity involved or anticipated, and the relationship of the intelligence/investigations activities to the other incident activities. In some combination of these locations, the intelligence/investigations function can be incorporated as: An element of the Planning Section In the Operations Section Within the Command Staff As a separate General Staff section Unit 2: National Incident Management System Review IG-43.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface EMERGENCY OPERATIONS CENTERS Explain: Emergency Operations Centers are physical or virtual locations where staff, stakeholders and partners gather to provide support for an incident. Common EOC Functions can include: Collect, share, and disseminate information Visual 2.14 Support resource needs and requests Coordinate plans and determine current and future requirements Support public communications Conduct liaison with partners Support the policy and legal needs of decision makers May oversee operations such as shelters or points of distribution In some cases, EOCs provide on-scene coordination and policy direction. It is important for the EOC and the Incident Command to have a conversation on every incident to verify roles and confirm who is responsible for what (for example who is ordering resources, who is managing shelters and donations). Instructor Note: In addition to the roles shown on the visual, some EOCs in some jurisdictions perform more operational roles. EOC staff may share the load with onscene incident personnel by managing certain operations, such as emergency shelters or points of distribution. When on-scene incident command is not established, such as in a snow emergency, staff in EOCs may direct tactical operations. Finally, EOC staff may coordinate the efforts of several geographically disparate incidents or activities. In some instances, the incident command or Area Command may be conducted in the EOC. Unit 2: National Incident Management System Review IG-44.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface ICS/EOC INTERFACE Key Points Visual 2.15 Command: The Incident Commander (or Unified Command) is in charge at the incident. In addition to managing the incident scene, he or she must keep the senior officials (MAC Group) and the EOC informed and up to date on all important matters pertaining to the incident. Emphasize that the Incident Commander has both command and coordination responsibilities. Command the incident, coordinate with the EOC and Senior Officials. Coordination: o The Senior Officials (commonly organized as the MAC Group) set policy, establish the mission to be accomplished, shape the overall strategic direction, and give the trained responders the authority to accomplish the incident objectives. Providing policy direction does not mean that Senior Officials direct incident objectives or tactics. The EOC is primarily responsible with coordination and support for both the Incident command and the MAC Group. Emphasize that the EOC officials do not normally perform command functions. Summarize the discussion by noting that the respective roles and the chain of command must be maintained. The four command and coordination systems rely on each other for effective incident management. The EOC provides resources and information to the other groups. The MAC Group provides the overall policy, authority and authorization to respond to an incident. The JIS ensures public are informed of protective measures. Finally, ICS provides the boots on the ground to take direct action to resolve the incident. Unit 2: National Incident Management System Review IG-45.

[Audio] May 2019 E/L/G 0191 Emergency Operations Center/Incident Command System Interface EXAMPLE: EXPANDING INCIDENT Review the following scenario: At 4:30 p.m. on a chilly autumn day, a parent calls 911 to report a missing 7-year-old child. The child was outside playing and may have wandered off into a vast wooded area adjacent to a coastal area. Visual 2.16 The Incident Command is managing the following tactical resources: Emergency Medical Technician, Search Group, and Investigation Group. The Search Group and Investigation Group each have a Supervisor who reports to the Incident Commander. The initial ICS organization includes: o Safety Officer to ensure the well-being of all responders and volunteers. o Public Information Officer to handle the increasing numbers of media arriving at the scene. o Liaison Officer to coordinate the different response groups. The local EOC was active and increases its activation level in order to provide any additional information, resources or mulit-agency coordination that may be required. Instructor Note: Use the next series of visuals to demonstrate how the ICS organizational structure expands and contracts through the life-cycle of an incident. Suggested Discussion Question Ask: Is the EOC likely to be activated for this incident? If it were activated, what can, or should, the EOC do to support the on-scene command? Suggested Answer: The EOC could support the IC by providing services such as sharing situational awareness, coordinating for resources, coordinating with multiple agencies and other jurisdictions, and supporting public information requirements. Unit 2: National Incident Management System Review IG-46.