Driver Training Central Texas Rural Transit District

[Virtual Presenter] Welcome! Thank you for taking the time to complete this driver training. We are making a few operational changes and wanted to keep you in the know..

[Audio] We will be reviewing new Dispatch Hours of Operation, Addressing Driver callouts, the Daily vehicle inspection, the preventative maintenance plan, on time performance and driver no show steps. Changes will become effective on Monday, 4/7/25. Please claim 15 minutes on your time sheet..

[Audio] Dispatch hours of operation are changing. Effective Tuesday, 4/1/25, Dispatch will be available from 630am to 630pm, Monday through Saturday. On Saturdays, radio communication is limited from 8:00 a.m. to 5:00 p.m. The supervisor on call is the driver's immediate point of contact and will be listed on the assignment sheet. What Does this Mean for Drivers?.

[Audio] Drivers will need to work independently. We are trusting that you will report to work as outlined on the assignment sheet & ParaScope. Please Avoid checking ParaScope until the driver assignment sheet is emailed. Your Pull out is based on the assignment sheet. Please Report 30 minutes prior to pulling out to complete your Pre-Trip unless otherwise noted on the assignment sheet. ParaScope includes the Pre and Post trip unless otherwise noted on the assignment sheet. Will calls remaining at closing time will be preassigned. Drivers are to be waiting on-site for the client. Please announce your arrival and board when the client is ready. Contact your supervisor outside the hours of dispatch for urgent questions or concerns. Please do not overwhelm dispatch with unnecessary phone calls and radio communication when they open. Continue to work independently to the best of your ability..

[Audio] Good attendance is essential in providing Good customer service. A Driver position is unique in that we allow you to predict your health. Your Prompt reporting is appreciated. Please do not delay. Report declining wellness during the workday and if contemplating calling out due to illness. Schedules are completed daily by 530p. It is the Driver's responsibility to report to their supervisor to extend a call out and Daily until you are able to return. Please do not text or Email. Call outs without notice are tracked and rated on the Driver Performance Evaluation. Please understand this does not include True Emergency Situations.

[Audio] Drivers are required to complete the Daily Vehicle Inspection while conducting the walk around inspection. 1. If you discover a defect during the pre-trip, note as DUE or CRITICAL in the category that makes the most sense and add notes to define the defect. Selecting DUE or CRITICAL is the most important. DUE = requires action but not urgent and may remain in service. CRITICAL = pull immediately OOS for repairs. 2. Report the defect to dispatch and notify if you need to be moved to a different vehicle. Please remember, Verbal Reporting does not take the place of the Daily Vehicle Inspection. ParaScope or Paper. If this occurs outside Dispatch Hours of operation and the defect is critical, please call your supervisor for guidance. If the defect isn't critical, please report to your supervisor by Email. 3. After identifying the Critical Defect, please continue your pre or post by checking the remaining inspections items OK, sign and validate the route to avoid delaying your pull out. If you are completing a Paper DVI, stop after documenting the Critical Defect, sign, and email to Marhsall 811 at the end of your shift..

[Audio] If you're not assigned to transport clients, you will not have a route in ParaScope. Always review the Assignment Sheet. A Daily Vehicle Inspection is still required. If you are assigned to deliver for repairs, please make sure you document the defect on the DVI you're completing. The form is in the employee handbook on the driver computer under forms. Please print the form, complete, and email to 811 at the end of shift. Examples include Driver Trainer meeting a new hirer, assigned task to relocate a vehicle, task to deliver a vehicle for long distance repairs, etc. If you needs directions to get to your destination, please use the Google Maps App on the home screen of your device for GPS directions. Contact a member of IT for assistance..

[Audio] We ask that you Print the assignment sheet DAILY and review thoroughly. You may be assigned a task. It is the Driver's responsibility to complete the task and email Carr vehicle reporting completion or to ask for the task to be rescheduled. Dispatch does not assign or oversee vehicle tasks. For pre-scheduled tasks, deliver a copy of the Purchase Requisition with the vehicle. Remember the trip demand is our #1 priority. Purchase requisitions. It is the Driver's responsibility to complete the PR. It's important that you are requesting repairs for the defect discovered during the inspection and NOT the diagnosis. Always print the PR when the PO is issued and place it in the vehicle on the dash. You may not be the driver assigned to deliver. The PR communicates the defects to the delivering driver and the vendor. Mileage MUST be included on your PR..

[Audio] Oil changes are the responsibility of the Driver and must be completed every 5,000, 10,000, 15,000 miles. Please request synthetic blend oil. The Driver will Email the supervisor when the PM service is approaching 200 miles from the due service. Please DO NOT verbally report. Your Supervisor will then advise of next steps to complete. A Response may not be immediate. If your schedule assignment will put you over the due mileage, notify dispatch that the bus cannot be in service and move to a different vehicle. Dispatch will seek guidance if fleet availability is a concern. STEP #1 submit a PR 500 miles from the due mileage. Reference vendor list. STEP #2 email supervisor email when approaching 200 miles STEP #3 wait for guidance STEP #4 – do not utilize the vehicle if the mileage will go over.

[Audio] The trip details include the priority appt time, account or funding source, mobility, reservation notes, special assistance, etc. A2C, SR, HHSC, MC will have specific directions for the driver to perform the trip within the required timing requirements. GP Account cannot be delivered more than 1 hour prior to the priority and no later than the priority time. We are a rural transit system providing a shared ride service for many clients every day. Our goal is to provide on time delivery and pickup but it's not always possible. So, we are providing every driver with ten $5 complimentary passes to issue at their discretion when a client is significantly late. Please submit a supply request when you need more. If a client is unable to pay, do not delay, report to dispatch and comp the client's ride. Dispatch will report to Mobility Management to investigate. Will Call requests must be loaded within 1 hour of the priority time & notes. These are examples of what you will see on your device..

[Audio] Upon arrival to the client's residence, the driver will honk, knock and then proceed to complete a courtesy call if the trip meets one of these bullet requirements. The client's account is A2C, SR, HHSC, MC. The client resides in an assisted living facility. The front door is not accessible by the driver. The trip details instructs the driver to call upon arrival. The Driver is not required to wait more than five minutes for GP, ten minutes for HHSC, A2C, SR and fifteen minutes for MODV. If contact is not made Driver will leave a no-show card if it can be done safely and confidentially. No reporting to dispatch..

[Audio] Thank you for all that you do! A training agenda is attached to the email. Please print, sign and email to your supervisor. Don't hesitate to reach out to your supervisor if you have any questions or concerns meeting these standards reviewed..