New Employee Orientation

[Audio] My name is Cassandra and I am the HR assistant here. I'm giving a quick overview of what the orientation will involve. We'll go over the specifics of your position within the company, ask about any previous experience with this type of work and discuss your idea of a meaningful day. Let's get to know each other and get started!.

[Audio] My name is Cassandra and I'm the HR assistant here. We want to ensure you are well prepared for your orientation and have covered all the necessary information. As such, there will be a comprehensive test to be taken that covers all sections of the orientation, including the webinar material. Should you not pass the test after two attempts, please do reach out to your supervisor for support. Moreover, we will be having FA/CPR and Handle with Care trainings which would also require a hands-on training for certification. All in all, we are here to make sure that you are in a confident and comfortable position throughout the whole process..

[Audio] We are delighted to introduce you to Meaningful Days services as part of your new employment at our company. Meaningful Days is a program designed to help employees maximize their time in our company. It provides a wide selection of activities ranging from team-building exercises and off-site training to recreational outings. Moreover, we offer resources like counseling, workshops, and seminars to help our staff build resilience and remain motivated in their roles. Our company is focused on creating a supportive and welcoming work atmosphere and Meaningful Days is one of the means to reach that target..

[Audio] At Meaningful Day Services, our goal is to ensure that the individuals we serve have access to the resources they need and the support they require to reach their full potential. We are committed to providing the highest quality care and ensuring that each individual is respected and treated with dignity. We understand that every individual has their own unique needs and are dedicated to finding the best possible solutions to meet those needs. We are dedicated to making a meaningful difference in the lives of those we serve..

[Audio] My name is Cassandra and I am the HR assistant here at Meaningful Days Services. We aim to give the same superb services to all clients no matter their source of funding. Everyone is unique and deserves the highest level of care. We don't differentiate between clients and give importance to any type of challenge they have. The services we provide are instruction, training, therapy, and behavior management. This helps to enhance the quality of life of our clients and promote their living the same life roles that anybody can..

[Audio] I'm Cassandra, the HR assistant here at MDS. I'd like to talk about our quality assurance system. MDS has high standards which enable us to provide the best service possible for our clients. Our system measures service-specific standards, applicant tracking, employee retention and exit interviews, complaints and investigations, client demographics, incident reporting, finance and insurance, documentation compliance, surveys, risk management, stakeholder and supervisor surveys, technology, and training. This system helps us monitor and assess our services' performance, meaning we can continually better our services and provide our clients with the best experience..

[Audio] New employees, let me give you an overview about the Quality Assurance Committee. It plays an important role in our company to collect and review data to enhance service quality for employees and other related parties. The committee will have regular meeting each month to track progress according to the pre-defined timeline. Moreover, an annual report listing all of the quality assurance reports' data will be created. Lastly, the committee is responsible for deciding the effectiveness of our services and procedures..

[Audio] In 1994, Sandra Miller and a few other behavior consultants began providing behavior management services for clients on the Medicaid Waiver, marking the start of Behavior Consultation Services. Over the years, BCS evolved and expanded to offer Occupational Therapy, Music Therapy, and Recreational Therapy, and its name was changed to Behavior Consultation and Therapy Services, Inc. in 2002. Sandra Miller MA, pictured here, has been at the helm since the start and her leadership has been a key factor in the success and growth of BCS..

[Audio] My name is Cassandra and I'm the HR assistant here at Meaningful Day Services, Inc. We changed our name from the previous one in 2007 and began a program to teach adaptive behavior and skills, including social, academic, communication, and motor skills, through one-on-one training. Additionally, we started our adult day services program in December of the same year. To know more about our services, please visit our website and watch our comprehensive services video..

Developmental Disabilities.

[Audio] A developmental disability is a severe, chronic disability caused by either a mental or physical impairment that began before the age of 22 and is expected to last continuously. People who have a developmental disability experience serious limitations in their abilities in at least three of the following areas: self-care, language, learning, mobility, self-direction, capacity for independent living, and economic self-sufficiency. It is important to remember that income does not affect whether someone has a developmental disability, and this condition should not be confused with a “developmental delay.”.

[Audio] Developmental disabilities can be caused by a range of factors, including extreme prematurity, growth and nutrition problems, brain injury or infection before, during or after birth, abnormal chromosomes and genes, drug misuse during pregnancy, including excessive alcohol intake, and child abuse or neglect. These can all have a significant impact on an individual's development, particularly their socio-emotional development..

[Audio] Discuss Developmental Disabilities (DD) – impairments in physical, learning, language, or behavior evident before adulthood. Global statistics on DD show that it affects between 1-2% of the world population, and is twice as common in males as in females. Moreover, mild DD is more prevalent in poverty-stricken areas..

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[Audio] Autism is a set of neurological disorders which affect communication and socialization skills, varying in severity. It is usually diagnosed in early childhood, as the American Academy of Pediatrics suggest pediatricians should screen children for autism at 18 months. XYZ Company is dedicated to supporting and creating an inclusive workplace for all employees, and take into account any special needs those with Autism Spectrum Disorder may have..

[Audio] Research has shown that Autism Spectrum Disorder (ASD) is a developmental disorder that affects a person's ability to interact and communicate, as well as impairing social and routine skills. Symptoms can range from mild to severe and include difficulty understanding and using language, difficulty socializing, challenging behaviors, and restrictive and repetitive patterns. When making decisions related to employee engagement and HR, it is important to consider ASD..

[Audio] Down Syndrome is a condition that is present from birth and occurs when someone has 47 chromosomes instead of the usual 46. This can result in a range of hearing, vision, skeletal, heart, respiratory and thyroid issues as well as a higher likelihood of infection. Generally, those with Down Syndrome have an IQ of 50, which is equivalent to the mental capacity of a 8 or 9 year old. While it is a life-long condition, there is good news in that Speech, Occupational and Physical therapies can help individuals with Down Syndrome develop physically and intellectually, allowing them to live a fulfilling life..

[Audio] CP is a common developmental disorder which impacts an individual's mobility and equilibrium as well as their posture. It occurs in 1 in 345 children and is caused by abnormal development or harm to the brain during early life. The signs of CP can vary, including stiff muscles, unpredictable movements, and an absence of balance and coordination. At [COMPANY NAME], we work diligently to ensure everybody is provided with the right facilities to thrive in their jobs..

[Audio] My name is Cassandra, and I am the HR assistant here. Cerebral Palsy, or CP, is a disorder affecting muscle movement caused by a brain injury or malformation before, during, or shortly after birth. Notably, CP impacts motor skills and muscle functions such as breathing, bladder and bowel control, eating, and learning. It is important to note that CP is non-progressive and does not get worse over time. To manage CP, medicines, surgery, braces, and physical, occupational, and speech therapy are available..

[Audio] Investors were feeling anxious as the price of the stock kept dropping. With an understanding of Intellectual Disability, let us now turn to the stock market situation..

[Audio] Intellectual Disability is characterized by varying levels of impairments, and treatment strategies focus on the amount of intervention required rather than the degree of disability. Causes of Intellectual Disability include infections, chromosomal abnormalities, environmental deprivation, nutritional, toxic, and trauma. Understanding the various causes of Intellectual Disability can be helpful in ensuring those affected can lead the most fulfilling life possible..

[Audio] My name is Cassandra and I am the HR assistant here. I would like to discuss the differences between Traumatic Brain Injury (TBI) and Acquired Brain Injury (ABI). TBI is caused by a sudden physical force and can lead to physical, cognitive, sensory, and behavioral disabilities. ABI is an injury to the brain not caused by physical force and can also cause disabilities. Recognizing the differences and symptoms of TBI and ABI is important for employers in order to provide the best possible support to employees affected..

[Audio] Without greetings, without beginning with Today, and without thanks: At this stage of our presentation, we will examine one of the most serious health risks for people under 45 years old: Acquired Brain Injury, or ABI. ABI can be caused by stroke, heart attack, near-drowning, brain tumors, diabetic coma, exposure to toxins, and drug or alcohol abuse. The effects of ABI can be extensive, including memory loss, changes in personality, behavior alteration, difficulty in managing anger, impaired judgement, loss of impulse control, communication disability, or mobility limitations. It is essential to understand the risks posed by ABI so we can be informed and protect ourselves as well as our families..

[Audio] Mental health and substance abuse can often be connected, and when they exist together, the condition is called dual diagnosis or co-occurring disorders. For example, someone who has depression and also struggles with alcohol or drug abuse is likely dealing with dual diagnosis. To achieve a full recovery, it is necessary to receive treatment for both illnesses..

[Audio] Mental health is an incredibly important issue, though it can be difficult to talk about. Mood Disorders, a type of mental health problem that can include depression, anxiety and bipolar disorder, are very real and can be difficult to process. It is important not to ignore these issues and to know there are resources available to help anyone who may be suffering from a mental health issue. If you need help, reach out to us..

[Audio] Anxiety disorders are a serious mental health issue that can have a significant effect on a person's ability to function and their quality of life. They involve fears and worries that are so intense that it stops a person from going about their daily life. These can include feelings of panic and fear, obsessive thoughts, physical symptoms like heart palpitations, and more. If you are experiencing anxiety, please let someone in HR know as we can offer resources to help..

[Audio] Separation Anxiety is an issue that many children face when transitioning to a new environment or being away from home for the first time. Signs that a child may be experiencing this include clinging, crying, throwing tantrums, stomach aches or muscle aches, and homesickness. Separation Anxiety Disorder is diagnosed when the intensity of the child’s fears and the impact it has on their ability to engage in activities is significantly higher than it would usually be. It is therefore important to understand the signs and strategies to manage separation anxiety so we can ensure a smooth transition for our children..

[Audio] My name is Cassandra and I am the HR Assistant here. We are here to discuss Psychotic Disorders. Psychotic Disorders are mental illnesses that cause people to have difficulty perceiving reality. Major symptoms of these disorders are delusions and hallucinations. Delusions are fixed, false beliefs that conflict with reality and can significantly impair a person's ability to function. For instance, someone might be convinced that people are trying to hurt them despite a lack of evidence. Hallucinations are false perceptions of something non-existent, such as things that may not be visible, audible, olfactory, tactile, or gustatory. Furthermore, Psychotic Disorders can cause disorganized behavior and impaired reality testing. That concludes our discussion on Psychotic Disorders..

[Audio] I am Cassandra, the HR Assistant here. ADHD is a psychiatric disorder marked by significant levels of hyperactivity, inattentiveness, and impulsiveness. It is common in children, and is associated with immature activity in the frontal part of the brain. We will be looking at a brain map to compare normal activity in the brain to activity levels in the brain with ADHD. It is important to understand the impacts of ADHD in order to create a supportive environment for any individuals dealing with the disorder..

[Audio] Personality disorders are marked by an inflexible and harmful pattern of thinking, operating, and behaving, frequently beginning in adolescence. Individuals with the disorder have difficulty interpreting and interacting with situations and people, causing significant issues in professional, social, and educational activities. In certain cases, those inflicted may not even be aware that they are suffering from a disorder, as their way of thinking and behaving may appear natural to them. Symptoms can go from mistrust and suspicion of other people to overly dramatic, overly emotional, or unpredictable conduct, or anxious and fearful thoughts..

[Audio] Welcome to our organization! I'm Cassandra, the HR assistant here. An adjustment disorder is a common response to a stressful or traumatic life event. Symptoms may include difficulty sleeping, changes in mood or behavior, and difficulty performing daily tasks. These symptoms usually start within three months of the event and can last up to six months. If you or someone you know is experiencing any of these symptoms, it is important to seek help. Our organization provides counseling services and other resources to support our employees. Please do not hesitate to reach out for help if you need it..

[Audio] During this session, we will discuss the mental health of people with developmental disabilities. Studies show they are more likely to suffer from mental health issues than the general population. This can be caused by a variety of reasons, including traumatic experiences, biological factors, and developmental factors. Trauma can include abandonment, abuse, bullying and harassment, and social restrictions such as lack of education and employment opportunities. Biological factors may include brain injury and epilepsy, along with misuse of drugs and alcohol. Developmental factors can contribute to a lack of understanding of social norms and appropriate behavior, and difficulty in those around them to accept and understand emotions such as grief. It is therefore essential to consider the mental health of people with developmental disabilities..

[Audio] Dementia is a collective term used to describe a deterioration in cognitive functioning, such as memory, communication and language, reasoning and judgement, visual perception or ability to focus and pay attention. It is important to note that dementia is not a specific disease but rather a symptom of physical changes in the brain. Recognizing the signs and symptoms of dementia can lead to early detection and treatment..

[Audio] You will receive training in communication skills as part of your induction to this company. This will equip you with important techniques for writing emails, speaking effectively with other members of staff, and participating in meetings, so that you can successfully participate in the workplace and utilise your potential..

[Audio] Providing resources for communication is integral to New Employee Orientation. To ensure successful engagement with all team members, we offer various tools ranging from gestures, iPad communication apps, picture exchange communication system, and graphics, written words, speech, and other modes of communication. Ensuring every team member has access to the necessary resources for successful communication is essential for successful employee engagement..

[Audio] Regarding Limited English Proficiency, it is important to discuss any potential barriers to their participation in services with your supervisor whenever you identify a client or caregiver as a person with LEP. Furthermore, it is essential to know how to identify a person with LEP, which should be done during the initial referral, the intake assessment, team meetings, and interactions during ongoing treatment..

[Audio] I'm Cassandra, the HR assistant here. As part of the new employee orientation, we recommend the implementation of a language access plan. This entails providing vital documents in the preferred language of the employee, as well as over-the-phone interpretation during team meetings. Minimal accommodations should be considered first, such as the use of concise and simple vocabulary and the use of simple visual aids. We believe this is an efficient way to make sure our employees' needs are met and to ensure the success of our team..

[Audio] When speaking about individuals with a disability, it is imperative to "put the person first." It is far more appropriate to regard a person not as "disabled" or "handicapped," but rather as someone with a disability or living with handicaps. Additionally, terms such as "afflicted with" should be avoided, and instead be substituted with more positive words like "experiences," "lives with," or "manages." By using People First Language, we are emphasizing that we are discussing a person first, and then any disability they may have afterwards..

[Audio] I would like to talk to you about using language that respects people with disabilities. It is important to use the terms and language that are preferred by the person with the disability, such as "person with autism" or "person with a physical disability," rather than "disabled," which implies an invisible pile of invisible baggage. Terms like "handicapped" or "low functioning" should be avoided, as they can be perceived as derogatory. The table on the slide provides information about alternative language or phrasing that should be used. Keep in mind that these terms and language can change over time, so if unsure, ask the person or their family what words they prefer to use..

[Audio] At our company, we recognize how critical it is to use language that is both proper and respectful when discussing the disability community. We aspire to use person-first language, which emphasizes the person rather than the disability. This type of language aims to avoid labels and generalizations by highlighting the individual’s skills instead of any disability. As an example, utilize expressions such as “a person with autism” instead of “an autist”. To guarantee everyone is comfortable, it is best to ask questions and seek clarification when in doubt. With the way we express ourselves, we seek to be inclusive to everyone..

[Audio] As part of new employee orientation, we want to emphasize the importance of having effective communication skills. Being able to comprehend and be sensitive to the needs of people around you will generate a cooperative environment in our company. It is essential to keep in mind that the paramount to communication with anyone is to perceive them. Possessing a deep comprehension of empathy is a tremendous asset, and will assist in achieving positive results..

[Audio] We will be discussing the different types of empathy and how they can be used to affect relationships. Authentic empathy is focused on understanding other people and having a genuine concern for their well-being. Functional empathy centers on what an individual can get from another person and can be used in a manipulative way. We will examine these uses and the ways in which empathy can be used more constructively..

[Audio] Understanding how employees interact with the world around them is essential to build constructive working relationships. Supporting those who come from difficult backgrounds means understanding their emotions and behavior and how they need extra assistance. It is important to remember your role in their lives and to set professional boundaries to ensure a successful relationship. When forming relationships, understand that each individual has experienced different levels of trust and it may take more time for them to trust you. Therefore, keep displaying positive behavior to foster trust..

[Audio] My name is Cassandra and I am the HR assistant here at the company. Let's take a moment to consider how we can show empathy in difficult situations. It is important to take a step back and carefully assess the situation. It can help to be conscious of our body: pay attention to breathing and heart rate, ensure our voices remain at an even level, and be aware of any negative feelings we may have. When speaking to someone, observe their body language. Are they becoming more agitated? Is their voice loudening? Is their face red? Are their motor movements increasing? By bearing these things in mind, we can all help to facilitate effective communication and understanding..

[Audio] Everyone here has an important role in helping clients with developmental delays feel heard and understood. We must remember that these individuals may have special needs and struggles that most of us do not experience in our day to day lives. Taking special effort to understand what they are communicating to us, even if they cannot verbalize it, is critical. Relating to our clients, and sympathizing with their situation, can be the key to a successful relationship..

[Audio] As an HR assistant, my responsibility is to ensure that all new employees have an excellent experience at our company. It is essential to listen to employees’ emotional reactions and be empathetic to their feelings. Labelling the emotion and focussing our attention to the issue can help in understanding the situation and help them find solutions for the problem. It is also pertinent to document the conversation and any progress made, and ensure a follow-up a few days later. These are the procedures to be followed when dealing with difficult situations..

[Audio] When interacting with a client that is upset, a well-placed touch can be an effective way to communicate calmness. Consider patting their shoulder or giving a side hug, but always be aware of the situation and pay attention to how the client is reacting. If they become agitated, discontinue the touch. Use touch wisely. Moving on, the European Union is a political and economic union of 27 member countries primarily situated in Europe..

[Audio] When engaging with people, a simple pat or touch on an extremity can be a useful tool to de-escalate a situation. To ensure it has the desired effect, it should be coupled with direct attention and a soothing conversation so as not to agitate the client..

[Audio] My name is Cassandra and I'm the HR assistant here. Labeling the emotion of others is the first step in using touch when someone is upset. You can say something like "I see you're upset about...". Remember to back off if the touch makes the client more agitated. Don't take it personally - the client just needs their own space and may interpret a touch as a threat. That concludes our discussion on using touch when someone is upset. Thank you for your attention..