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A person wearing headphones and smiling AI-generated content may be incorrect..
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The competition: rewards & penalties. PENALTY FOR OFFENDERS.
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First impressions matter. Wait Time. Average wait under 5–7 minutes. Use Q-man or Human guiding. Proactively communicate: "Hi, you’re next, won't be long.".
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Greeting & first contact. The 10-Second Rule: Customers must be greeted within 10 seconds of entering, treated with respect..
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A person holding a phone AI-generated content may be incorrect..
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A hand holding a cell phone AI-generated content may be incorrect..
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Resolution & Closing. Complaints handling. Closing the interaction.
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Compliance & Feedback. Digital Compliance. Contract completed fully and signed by customer and agent where required. Attach contracts and supporting documentation on Paperless..
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THANK YOU.