CVErnestoSchimpfENG

[Audio] Ernesto Schimpf Cel: +54 9 11 27347943 | [email protected] Sarratea 9456, José León Suarez, Buenos Aires. CP 1655 Profile Extensive experience in leading teams related to Service Desk. Acquired over 15 years in multinational leading companies. English language domain with knowledge of Portuguese and Italian. Budget management, negotiation with vendors and internal clients. Person strongly results-oriented, good communication and interpersonal relationships, team motivator, flexible and adaptable to changes. Knowledge Practices - Methodologies: ITIL v3 foundation, COPC, Agile Development languages: Beginner: HTML Data base and systems: Service Now, FreshService, Active Directory, AzureAD, Office 365, Google Workspace, Jira, Apple ABM, Desktop Central. Operating systems: Windows, Mac OS, iOS, Android. Graphic tools: Intermediate. Work Experience Intive Jul-2022 / Current IT Support Team Lead Responsible of: Leading support team across 3 offices, providing support for internal employees, point of contact regarding any support issues. Achievements: Organizing and prioritizing the teams' tasks Merging 3 inventory repositories in a single platform Delegating new responsibilities to.

[Audio] Implementing new Onboarding/Offboarding process for the region Gaining new SOWs to support our operations Negotiation with new vendors to support our operations remotely in the region. Strengthen relations between IT - Finance LDC Argentina SA May-2017 / Jul-2019 Service Desk Leader Responsible of: Regional Service Desk (Mexico, Argentina, Chile, Uruguay, Paraguay, Bolivia, Colombia) Resource management to ensure results, ensuring the performance and operational excellence. 15 dependents. Achievements: Aligning the region with the Global standards as the Company is globalizing. Successful Service Now trainings. Successful certification in ITIL fundamentals Cognizant Argentina SA Sept-2015 / May-2017 Help Desk Supervisor (John Deere project) Oct 2016-May 2017 Responsible of: Service Delivery resource management for John Deere account on a regional level (Mexico, Brasil, Argentina, Chile, Uruguay), high performance team development. 15 dependents.. Achievements: Project management, forecasting, interviews, team training for a successful Go Live. Optimized reports from the Service Now tool for the whole team..

[Audio] Help develop high potentials for SME positions, training, QA. SAP Argentina SA Mar-2010 / Aug-2015 IT Technology Manager Oct-2013/Aug-2015. Responsible of: Resource management to ensure results, ensuring the performance and operational excellence. 15 dependents. Achievements: Leading the team encouraging teamwork, and maintaining clear communication, managing resources to optimize and thus stabilize operations within Latin America. I suggested and put into practice the methodology of home office which allowed the team to reduce absenteeism by 15% without affecting efficiency. Optimized and keeping updated information related to the daily operations to ensure right management. I was selected by the organization to travel to the SAP TechEd 2014 convention in Las Vegas to provide support to the conference. Procure to pay 6-month internship, invoice/vendor management South America region. GPO organization. IT Support Center Team Leader Feb-2012/Sep-2013. Responsible of: Supervise the technical support area in SAP Argentina, where internal support for global customers is provided. Achievements: I made the team commit to our common goal with the organization, which gave us better results for the company. I was responsible for technical training in new technologies and updates regularly used ones. IT technician II Mar-2010/Ene-2012. Responsible of: Infrastructure and SAP applications support to SAP employees worldwide. Arvato Services SA. Nov-2005.

[Audio] High School - Instituto Jose Maria Paz – Inriville – Cba. 1995 COPC – Buenos Aires 2007 ITIL v3 foundation – Buenos Aires - Certified 2017 Situational Leadership ll – Buenos Aires 2013 Language English: advanced. Spanish: native. Portuguese: basic Personal Information Argentine – 22/04/1978 - Married, 1 daughter..