customer self service portal

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New Modern Post office with IT 2.0.

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Curtomer Relation Managment ❖ Complete solution at one interface ❖ Easy processing and user friendly ❖Enhanced digital services: a. Self booking portal b. Bulk tracking and delivery status c. Self recharge portal and balance checking d. Self report generation and billing details e. Self bulk complaint registration and complaint status f. And many more…...

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How to login in Customer Self Service Portal 1. Log on to www.indiapost.gov.in 2. Go to customer login.

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Customer login window a. Enter the customer ID and Password b. Press login If you are not a registered customer Still you can login with guest login a. Enter mobile no. b. OTP will be generated and just enter the OTP and you can login into the portal.

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Home Page.

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Options in Self Booking.

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A Brief look at domestic mail booking.

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Payments and Wallets:.

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Recharge wallet window.

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Recharge procedure: Step 1. Step 3. Click on Click on proceed Recharge to pay Step 2.Enter the Recharge Amount.

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Step 4. Choose payment method and Click on make payment.

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You can also have a brief report of transactions done.

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BILLINGS:.

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Tools : Bulk Article tracking.

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Tracking: Bulk Article Tracking.

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Reports: Article Reports.

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Reports: Analytics.

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Reports: Analytics.

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Complaints: Bulk Complaints Registration.

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Complaints: Bulk Complaints Registration.

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Complaints.

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Complaints: View Complaints.

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