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CROSS SELLING. TRAINING PROGRAM. Reception & Patient Services Team.
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WHAT YOU'LL LEARN TODAY. What is Cross-Selling?. Definition & why it matters for patients and the center.
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WHAT IS CROSS-SELLING?. Cross selling is recommending additional services that genuinely benefit the patient turning a single visit into a complete wellness experience..
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OUR FULL SERVICE ECOSYSTEM. Neurology & Spine. Brain · Spine · Nerve.
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SERVICE CONNECTION MAP Who to Refer to Whom. When a patient visits for....
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THE 5-STEP CROSS-SELLING CONVERSATION. 1. LISTEN.
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V. REAL-LIFE SCRIPTS — Say This, Not That. SCENARIO 1.
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DO'S & DON'TS The Golden Rules. ✅ DO THESE. ❌ AVOID THESE.
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WHY CROSS SELLING WORKS The Numbers. 68%. of patients are unaware of all services at their clinic.
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KEY TAKEAWAYS. Cross-selling is an act of care — always put patient benefit first..
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PRACTICE ROLE PLAY Try It Yourself!. Partner up! One person plays the patient, one plays the receptionist. Then swap..
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nox )INVHI.