PowerPoint Presentation

[Audio] INDEPENDENT CONTRACTOR TRAINING SESSION Creating a strong team based on honesty and quality work.

[Audio] Objectives We pride ourselves on delivering exceptional service to our clients and communities. As a new contractor, you’ll play a crucial role in upholding our standards and values. Let’s get started!.

[Audio] Table of Contents Time & Expense Reporting Contractor Agreement Company Overview Review your responsibilities as a contractor, including status, terms, proprietary rights, and other provisions. Learn about who we are, our core values, objectives, roles, and the onboarding process. Familiarize yourself with time and expense reporting procedures, classifications, and invoice submission. Communication & Tools Policies Growth Understand our company policies including our Code of Conduct, types of harassment and reporting procedures, cyber security, and incident investigation. Find out how Grid Electric is dedicated to your development through our culture of continuous improvement. Explore our communication reporting, expectations, and best practices as well as our collaboration tools..

[Audio] mbe r> Company Overview Who We Are Our Core Values Mission and Goals Job Roles Onboarding Process Onboarding Modules.

[Audio] Who We Are Grid Electric, a pioneering Alaska Native American woman-owned enterprise, tackles power, energy, and critical infrastructure challenges. We’re committed to national growth in electrical utility transmission, distribution, and renewable energy, empowering our contractor partnerships for success. Headquartered in Shreveport, Louisiana Founded in 2020 by Jeanie Campbell, CEO Specializes in storm restoration, electric utility, fiber optic and renewable energy solutions Our industry partners include local government power companies, IOUs, industrial and commercial enterprises, the Federal Government, the Department of Defense, and Tribal Governments..

[Audio] Our Core Values These values are the foundation of everything we do, ensuring satisfaction, peace of mind, and safety. We prioritize establishing meaningful and transparent connections based on our fundamental principles. Safety We are 100% committed to creating and maintaining a safe work environment. Honesty We value promoting transparency and cultivating trust. Integrity We are dedicated to upholding high ethical standards. Communication We know this is crucial to build strong relationships, resolve conflicts, and achieve our goals..

[Audio] Mission Our Mission: Grid Electric is in business to transform the problems of electric power disruption and unattainable internet access into rapid, safe, and dependable solutions, no matter the challenge. Goals Minimize Downtime Ensure Safety Deliver Excellence Foster Trust and Transparency Support Resilience Prioritize the safety of our employees, clients, and the communities we serve, while adhering to the highest industry standards and safety protocols. Utilize cutting-edge technologies and proven processes to execute seamless storm recovery efforts, delivering high-quality results with minimal disruption. Build long-lasting relationships Empower communities to recover and rebuild stronger by providing sustainable and cost-effective solutions that promote long-term stability. Quickly mobilize expert teams to assess and repair damage, ensuring a swift return to normal operations. with clients through clear communication, accountability, and a commitment to ethical practices..

[Audio] Job Roles Damage Assessor (DA) The damage assessor plays a crucial role in evaluating damage and ensuring safety during power restoration. They identify the cause of power outages, such as downed wires, trees, or damaged equipment, and detect any electrical hazards that might threaten public safety. The assessor then secures the hazard area, temporarily acting as a wire guard to protect the public. They also inspect power lines, transformers, and other equipment for storm-related damage, contributing to a safe and effective restoration process DA Driver The Damage Assessor and the Damage Assessor Driver work together as a team in supporting the efficient and effective recovery of power services for the utility. Wire Guard The Wire Guard operates independently to support utilities by securing areas around downed powerlines, preventing unauthorized access and minimizing the risk of accidents. Using their vehicle and barriers, they protect the public during storms by restricting access to hazardous areas until utility crews can make repairs. As a driver, your primary responsibility is to get the damage assessor to each job site safely. Along with driving, you're also tasked with keeping an eye on the assessor while they conduct their evaluations, making sure they're safe while they assess the damage..

[Audio] Damage Assessment Process Storm Weather Event Stage 1: Primary Damage Assessment Stage 2: Operational Damage Assessment Stage 3: Follow-Up Damage Assessment Sweeps.

[Audio] . [Virtual Presenter] Watch this video of Hurricane Elsa to see our workforce in action at a typical staging area.

[Audio] Onboarding Training Modules Safety and Compliance Role-Specific Training Systems and Tools Communication Protocols Training on safety protocols, regulatory compliance, and company policies to ensure a safe working environment. Detailed training tailored to your specific role, whether in field operations, project management, or technical support. Understanding our communication channels, reporting procedures, and how to effectively collaborate with team members. Introduction to the software, tools, and systems you’ll use daily, including hands-on practice sessions..

[Audio] . [Virtual Presenter] It’s time for a Knowledge Check! Answer these three questions about the previous section..

[Audio] mbe r> Contractor Agreement Responsibilities Terms and Status Mission and Goals Confidentiality Proprietary Rights Miscellaneous Provisions.

[Audio] Contractor Responsibilities Conduct Storm Assessment Services Safety Compliance Provide and Maintain Tools and Equipment Submit Detailed Invoices Assume Work Risks Efficiently and accurately assess storm damage. Provide timely reports on findings. Ensure compliance with safety protocols. Enforce all safety standards and regulations. Supply necessary tools for the job. Ensure all equipment is in good working condition. Provide accurate and detailed invoices. Submit invoices in a timely manner. Take responsibility for all risks associated with the work. Implement risk mitigation strategies..

[Audio] Independent Contractor Status Contractor not entitled to employee benefits Contractor has no authority to act as an agent Contractor is an independent contractor Contractor is not eligible for worker's compensation, retirement plans, insurance, or other benefits provided to Grid Electric employees. Contractor cannot represent Grid Electric or bind Grid Electric to any agreements or actions. Contractor is not an employee or agent of Grid Electric. They are a separate business entity providing services. The contractor is a separate and independent entity from Grid Electric, without any authority to represent or act on behalf of the company. The contractor is also not entitled to the same benefits as Grid Electric's employees..

[Audio] Compensation Contractor shall be paid at the rate set forth in the Service Schedule and any Change Orders. Invoices shall be issued immediately at the end of the work and no later than 5 days after release from the client. Expenses Grid Electric shall reimburse the Contractor for all approved expenses, including travel, lodging, and meals. Payment from Grid Electric to Contractor shall be due within 14 business days after payment and receipt of deliverable funds from the client..

[Audio] Agreement Terms and Termination Terms of Agreement The agreement commences on the Effective Date and continues for 1 year, automatically renewing annually on the anniversary of the Effective Date. Termination The agreement may be terminated by either Grid Electric or the Contractor at any time for any reason, with or without cause, by providing written notice of termination. Consequences of Contractor Failure or Termination for Cause If the Contractor fails to complete a project or is terminated by Grid Electric or the Client for Cause, the Contractor shall be assessed a 25% penalty on any amounts owed, forfeit any demobilization costs, and pay a $1,000 liquidated damages fee. Cause is defined as a violation of any of Grid Electric's policies and procedures..

[Audio] Confidentiality No copying or taking of confidential information No use or disclosure of confidential information preencoded.png preencoded.png No access to confidential information preencoded.png Non-Disparagement Protecting Grid Electric's Reputation preencoded.png preencoded.png Removal of Disparaging Posts preencoded.png No Defamatory Remarks By agreeing to the non-disparagement clause, the contractor ensures that they will not engage in any behavior that could harm Grid Electric's public image or business relationships..

[Audio] Non-Solicitation Covenant Non-Solicitation Periods Contractors cannot solicit Grid Electric Corporation's customers or personnel for 12 months post-termination. Purpose of the Covenant Protects Grid Electric Corporation's business relationships. Safeguards intellectual property. Consequences of Violation Violation may result in legal action. Violation may result in termination of the contract. Contractual Requirement Contractors must sign a non-solicitation agreement. Part of the contract with Grid Electric Corporation..

[Audio] Proprietary Rights & Appearance Release Work Product Ownership Assignment of Rights Waiver of Moral Rights Recording Permitted Broad Use of Recordings Perpetual Release.

[Audio] Joinder of Contractor's Personnel All personnel working on Grid Electric Corporation projects must adhere to the same standards and guidelines as outlined in the contractor agreement. Contractors are responsible for ensuring that their personnel are trained on safety protocols, compliance requirements, and company policies. Personnel must maintain professionalism, integrity, and respect in their interactions with Grid Electric Corporation employees and other contractors. Contractors must provide necessary training and resources to ensure that their personnel understand and comply with all relevant policies and procedures. Grid Electric reserves the right to conduct audits or inspections to verify that contractor personnel are in compliance with all contractual obligations and safety regulations..

[Audio] Injunctive Relief and Damages Injunctive Relief Liquidated Damages Remedies Grid Electric may obtain preliminary and permanent injunctive relief without posting a bond to prevent Contractor from violating the agreement. Contractor and its personnel must pay $500 per day for each violation of the agreement, as these damages are a reasonable estimate of the anticipated harm to Grid Electric. Injunctive relief and liquidated damages are Grid Electric's sole remedies, except for obtaining an injunction to enjoin a continuing or future breach. The agreement empowers Grid Electric to seek injunctive relief and recover liquidated damages from the Contractor and its personnel for any violations of the contract terms, protecting Grid Electric's legitimate business interests..

[Audio] Governing Law and Venue Governed by Louisiana Law Venue in Caddo Parish, LA Exclusive Jurisdiction in Louisiana Any disputes arising out of or relating to this agreement will be resolved in the federal courts of the United States or the courts of the State of Louisiana, Caddo Parish. The agreement is governed by the laws of the state of Louisiana, irrespective of its conflict of law statutes, rules, and principles. Venue for any dispute shall be exclusively in Caddo Parish, Louisiana. The agreement ensures that any legal matters related to this contract will be handled in the state of Louisiana, providing a clear and consistent framework for dispute resolution..

[Audio] Miscellaneous Provisions Severability Notices Third-Party Beneficiaries Assignment and Delegation The agreement states that if any part is deemed unenforceable, the remainder of the agreement will still be valid and enforceable. The agreement specifies that all notices must be provided in writing and delivered via mail, email, fax, or private carrier. The agreement identifies Grid Electric's shareholders as third-party beneficiaries in the event of Grid Electric's dissolution. The agreement prohibits the contractor from assigning or delegating performance of the agreement without consent. These miscellaneous provisions ensure the enforceability and clarity of the agreement, address administrative details, and protect Grid Electric's interests..

[Audio] . [Virtual Presenter] It’s time for a Knowledge Check! Answer these three questions about the previous section..

[Audio] mbe r> Time and Expense Reporting Time Reporting Procedures Mobilization and Demobilization Standby Time Work Time Reimbursable Expenses Expense Reporting and Invoicing.

[Audio] Time Reporting Contractor Responsibility Contractor is responsible for tracking their own time and must use Grid Electric's contractor time sheet. Grid Electric's Purpose Grid Electric will only keep time for the purpose of invoice approval and submission to the utility company. Mobilization/ Demobilization Mobilization and demobilization time must be separated from work time, as it is not eligible for premium pay. Time Format All hours must be recorded in military time format. Vehicle Hours Total vehicle hours for each day must be separated from work time, as vehicle hours are not eligible for premium pay..

[Audio] Time Classifications Mobilization (MOB) & Demobilization (DMOB) Stand-by Time (SB) Standard Working Time (ST) Premium Working (OT) Vehicle Hourly Rate (VEH).

[Audio] Mobilization and Demobilization Mobilization Start Mobilization End Demobilization Start Demobilization End Mobilization begins when the contractor leaves their home or starting point. Mobilization ends when the contractor reaches the hotel or designated show-up point. Demobilization starts when the contractor is officially released and leaves their hotel or work assignment location. Demobilization ends upon the contractor’s arrival at their home or final destination, which should be the same or closer than their starting point..

[Audio] Standby Time Eligible for up to 10 hours only Must be authorized and approved by Grid Electric Waiting only at hotel or designated muster point Standby time can only be claimed for waiting at the hotel or designated muster point, not for any other locations. Contractors can only claim up to 10 hours of standby time per day. Standby time must be explicitly authorized and approved by Grid Electric management. Separate from Work Time Not eligible for Premium Time Standby time is not eligible for premium pay rates, such as overtime or holiday pay. Standby time must be tracked and billed separately from regular work time..

[Audio] Work Time Work Time Begins Reporting to work for the day, such as attending safety briefings or starting your workday. Work Time Ends Ends when your supervisor releases you. At that point, you are given up to one hour to eat and return to the hotel. Excluded Time Time spent at restaurants, resting, or eating is not included in work time. Premium Time Premium time (OT) is overtime after 40 hours working hours or after 8 hours in a day is determined per event..

[Audio] Reimbursable Expenses Approved Items Alcohol Over-the-counter medication Tobacco Candy/Energy Drinks Meals Lodging (if approved by management) Fuel (No Prepaid Receipts) Water Unapproved Items **Must provide receipts.

[Audio] Expense Reporting Categorized by Type Receipts Arranged by Date John Smith Team 4 Receipts should be organized and categorized by type, such as fuel, meals, and lodging. Receipts must be in chronological order by date. One receipt per page or picture. Legible Information Ensure the first/last name and team number are legible on each receipt. Please follow all expense reporting procedures. Receipts may be rejected if they're not submitted correctly..

[Audio] Invoice Submission Submit Timesheets & Receipts Include Invoice Details Provide Per Diem (if applicable) Submit all time & receipts daily on the Grid Time & Expense Application. Once everything has been approved, you will receive an email. Your invoice will contain a daily total your hours (mob/demob, worktime (standard/overtime), and vehicle if applicable) plus your expenses). Your final invoice will also include the total per diem per day (if applicable) with supporting receipts. Following these guidelines will ensure a smooth and timely invoice submission process during electric utility storm events..

[Audio] . [Virtual Presenter] It’s time for a Knowledge Check! Answer these three questions about the previous section..

[Audio] mbe r> Policies Code of Conduct Anti-Harassment Policies Harassment Reporting and Retaliation Cyber Security Workplace Safety.

[Audio] Code of Conduct: Industry and Compliance Prohibition of Drugs & Alcohol in the Workplace Compliance Requirements Managing Conflicts of Interest Upholding Integrity Compliance with all relevant laws, regulations, and company policies is mandatory. The use of drugs and alcohol in the workplace is strictly prohibited. Random drug testing may be conducted to ensure a safe working environment. Violations will lead to severe consequences, including termination. Contractors must uphold the highest standards of integrity in all business dealings. Transparent and honest communication is essential in all interactions. Any potential conflicts of interest must be disclosed and managed appropriately. By upholding our high standards of integrity and compliance, we foster transparent and honest communication in the workplace..

[Audio] Code of Conduct: Respect and Fair Treatment Expectation of Respectful Communication Prohibit Discrimination Foster Inclusion Ensure that there is no discrimination, harassment, or any form of unethical behavior towards anyone Zero-Tolerance Policy for Discrimination and Harassment. Any form of discrimination or harassment will result in immediate disciplinary action. Promote an inclusive and supportive work environment where everyone feels welcomed and valued. Open and constructive communication is encouraged to maintain a positive work environment. All personnel are expected to communicate respectfully with one another. Treat all employees, contractors, clients, partners, and community members with dignity and respect, regardless of their position or background. Any form of disrespectful communication will not be tolerated. By embracing a culture of respect and fair treatment, we can create a positive and productive work environment where everyone can thrive..

[Audio] Code of Conduct: Quality and Professionalism Commitment to High-Quality Services Professionalism in All Interactions Adherence to Industry Standards Maintaining a high level of professionalism in our dealings with clients, partners, and colleagues is essential to building trust and fostering positive relationships. Our services are designed and delivered in accordance with relevant industry standards, ensuring consistency, reliability, and compliance. We are dedicated to delivering services that meet or exceed our clients' expectations. Our focus is on continuous improvement and adhering to industry best practices. By maintaining our commitment to quality and professionalism, we strive to exceed our clients' expectations and solidify our reputation as a reliable and trusted service provider..

[Audio] Health and Safety Prioritize a safe work environment for all personnel. Adhere strictly to safety protocols and guidelines at all times. Report any incidents or safety concerns immediately to the designated supervisor. Ensure all safety equipment is used correctly and maintained regularly. Participate in safety training sessions as required to stay updated on best practices..

[Audio] Health and Wellness Support at Grid Electric Our Commitment to Your Well-Being: We understand that your physical and mental well-being is essential to maintaining a safe and productive work environment. We are committed to providing resources and support to help you stay healthy, both physically and mentally, while working in demanding conditions. Managing Stress in High-Pressure Environments Recognize Signs of Stress: Fatigue, irritability, and lack of concentration can affect your performance and safety. Take Regular Breaks: Short breaks to stretch, hydrate, and clear your mind can boost your focus and reduce stress. Use Time Off to Recharge: Don’t underestimate the importance of rest days between assignments. Your health comes first! Physical Wellness Stay Hydrated: Always keep water with you, especially during storm restoration or field operations. Healthy Nutrition: Fuel your body with nutritious meals and snacks. Avoid excessive caffeine and sugary foods that can lead to crashes..

[Audio] Mental Health Resources 24/7 Confidential Support: If you ever feel overwhelmed, anxious, or stressed while working, do not hesitate to reach out to your storm supervisor for assistance. Mental Health Awareness: We encourage open conversations about mental health. Talk to your supervisor or HR if you feel you need support. Work-Life Balance: We promote a healthy work-life balance. If you feel overworked, communicate with your team lead or manager to ensure you get the rest you need. Workplace Safety for Your Well-Being Report Concerns: If you feel unsafe or notice others showing signs of stress, report it immediately to your supervisor. Collaborative Support: We’re a team. Offer and seek support from your peers when the job gets tough. Remember: Your health is our priority. Don’t hesitate to ask for help—both your mental and physical well-being are vital to your success and safety on the job!​.

[Audio] Environmental Responsibility Implementing Sustainable Practices Adopting renewable energy sources Minimizing waste production Compliance with Environmental Regulations Adhering to local regulations Following federal guidelines Regular environmental audits Proper Disposal of Hazardous Materials Safe disposal methods Training employees on handling hazardous materials Using certified disposal companies Conserving Energy and Water Resources Implementing energy-efficient systems Regular maintenance to prevent leaks Encouraging mindful usage among employees Promoting Recycling and Waste Reduction Setting up recycling programs Educating employees on waste reduction Tracking and reporting recycling efforts Reducing carbon footprint.

[Audio] Anti-Harassment Policies Harassment is any unwelcome conduct based on protected characteristics such as race, gender, or disability. Zero-Tolerance Policy Grid Electric has zero tolerance for any form of harassment in the workplace. Types of Harassment Outlines different types of harassment, including verbal, physical, and online harassment. Reporting Procedures Details the process for reporting harassment incidents. Ensures confidentiality and prompt investigation. Investigation Protocol Describes the investigation process. Includes interviewing witnesses, gathering evidence, and taking appropriate action..

[Audio] Our Commitment Harassment-free Workplace Legal Compliance Grid Electric is committed to maintaining a work environment free from harassment based on any protected status, including sex, religion, race, color, national origin, age, or disability. Sexual harassment is against the law, and all employees and contractors have a legal right to a workplace free from sexual and other types of harassment. Reporting and Investigation Inclusive Work Culture Employees and contractors are encouraged to report any harassment, and the company will conduct a prompt and thorough investigation to ensure a fair process for all parties. This policy covers harassment based on sexual orientation, pregnancy, marital status, family, gender identity, military status, and any other status protected by law. Grid Electric is committed to fostering an inclusive, respectful, and harassment-free work environment for all employees and contractors..

[Audio] Rights & Responsibilities Harassment-Free Workplace Avoiding Harassment Disciplinary Action All employees and contractors are responsible for avoiding all types of harassment in the workplace. Individuals who engage in any form of harassment will be subject to disciplinary action, up to and including unpaid suspension, termination, or discharge of services. All employees and contractors have the right to work in a harassment-free environment. Corrective Action Reporting Harassment External Complaints Employees and contractors can also file a complaint with a government agency or court under federal, state, or local anti-discrimination laws. The corrective action will depend on the severity or magnitude of the harassment conduct. Employees and contractors are encouraged to report any harassment by filing an internal complaint with Grid Electric's management..

[Audio] Types of Harassment Discriminatory Harassment Personal Harassment Physical Harassment Power Harassment Cyberbullying Sexual Harassment.

[Audio] Other Harassment preencoded.png Intimidation and implied or overt threats of physical violence Offensive visuals or displays preencoded.png Displaying inappropriate images, graffiti, or other visuals that demean or target individuals based on a protected status can be a form of harassment. Harassment can include physical acts of aggression or threats of violence motivated by a protected status like race, religion, or disability. Harassment through electronic/digital means preencoded.png preencoded.png Demeaning jokes, taunts, or derogatory remarks Harassment can occur through various electronic channels like email, text, or social media, even if it's outside of work hours or on personal devices. Depending on the context, verbal harassment like slurs, derogatory nicknames, or offensive comments related to a protected status can constitute harassment. The policy provides a clear definition and examples of other types of harassment to ensure employees understand the various forms it can take in the workplace..

[Audio] Sexual Harassment Grid Electric is committed to maintaining a working environment free from sexual harassment. All individuals working with Grid Electric covered by this Policy who engage in sexual harassment or retaliation will be subject to disciplinary action, including counseling, suspension, or termination. Examples of Sexual Harassment Unwanted Sexual Advances or Propositions Sexually-Oriented Remarks or Jokes Hostile Actions Based on Sex or Gender Physical Acts of a Sexual Nature Comments about a person's sexuality or sexual experience that create a hostile work environment. Requests for sexual favors accompanied by implied or overt threats concerning the target's job performance evaluation, a promotion, or other job benefits or detriments; subtle or obvious pressure for unwelcome sexual activities. Interfering with workstations, tools, equipment, or the individual's ability to perform the job, sabotaging work, and engaging in bullying behavior. Touching, pinching, patting, kissing, hugging, grabbing, brushing against another employee's body, or poking another employee's body; rape, sexual battery, molestation, or attempts to commit these assaults..

Thread presents: Workplace Harassment Training 2024-2025.

[Audio] Where Can Sexual Harassment Occur? In the Physical Workplace During Business Trips or Travel At Business-Sponsored Events or Parties Through Remote Communication (Calls, Texts, Emails, Social Media).

[Audio] Who Does This Policy Apply To? Employees All full-time, part-time, and temporary employees of Grid Electric, regardless of their role or position. Applicants for Employment Individuals who have applied for a job or position at Grid Electric, including those in the interview process. Interns Both paid and unpaid interns, trainees, and apprentices working at Grid Electric. Contractors Independent contractors, vendors, suppliers, and other third-party individuals or companies doing business with Grid Electric. Persons Conducting Business Any individual, regardless of their immigration status, who is conducting business or interacting with Grid Electric employees..

[Audio] Reporting Harassment Report Harassment Management Responsibilities Upper Management Review Investigation Conclusion.

[Audio] Retaliation Retaliation is Prohibited What Constitutes Retaliation? Retaliation Can Occur Outside Work Employees are Protected Reporting Retaliation The policy strictly prohibits any form of retaliation against employees who report harassment or assist in investigations. Retaliation can include adverse actions like demotion, discipline, termination, changes in work hours/duties, or threats of physical violence. Retaliation is unlawful even if it occurs outside of the workplace, such as threats made after work hours. Employees who, in good faith, report harassment or provide information during an investigation are protected from retaliation. Employees who experience or witness retaliation should immediately report it to a supervisor or manager..

[Audio] Cyber Security Policy Confidentiality and Data Protection Safeguarding Sensitive Information Compliance with Data Protection Laws Prohibition of Unauthorized Data Sharing Encryption of Confidential Data Secure Data Storage Measures.

[Audio] Cyber Security Policy Brief & Purpose Comprehensive Approach This policy applies to all our employees and contractors who have permanent or temporary access, covering confidential data protection, device security, data transfer, and reporting of security incidents to ensure a holistic approach to cybersecurity. Mitigate Security Risks We have implemented security measures and prepared instructions and training to help mitigate risk from human errors, hacker attacks, and system malfunctions that could cause financial damage and jeopardize our company's reputation. Protect Critical Data Our policy outlines guidelines to preserve the security of our data and technology infrastructure, which is crucial as we rely more on technology to collect, store, and manage information preencoded.png preencoded.png preencoded.png Covers Access to Systems and Hardware The policy outlines guidelines and provisions for preserving the security of Grid Electric's data and technology infrastructure, which all employees and contractors with access must follow. Includes Content of Training Provided This policy also addresses the content of the cyber security training that all employees and contractors must complete when hired and annually thereafter. By establishing clear cybersecurity guidelines and providing ongoing training, we aim to build a strong security culture and protect our critical assets from various threats..

[Audio] Cyber Security Confidential Data Unpublished Financial Information Customer/Partner/Vendor Data Includes data related to the company's financial performance, budgets, forecasts, and other sensitive financial records that are not publicly available. Encompasses personal and business information about the company's customers, partners, and vendors, such as contact details, transaction history, and other confidential records. Intellectual Property Customer Lists Covers the company's patents, formulas, new technologies, and other proprietary information that gives the company a competitive advantage and must be protected. Includes both existing and prospective customer information, which is valuable business data that must be handled with care to maintain the company's competitive edge..

[Audio] Cyber Security Device Protection Install Antivirus/Anti-Malware Software Password Protect Devices Enable Disk Encryption Keep Devices Secure Update Software Regularly Ensure all personal and company-issued devices, such as computers, tablets, and smartphones, are password-protected to prevent unauthorized access. Enable full disk encryption on all devices to protect data in case of loss or theft. Provide instructions for employees and contractors on how to set up disk encryption on their devices. Require employees and contractors to install and keep updated antivirus and anti-malware software on their devices to detect and prevent cyber threats. Advise employees and contractors to never leave their devices unattended and to lock their screens when stepping away from their desks to prevent unauthorized access. Instruct employees and contractors to install security updates for operating systems, browsers, and other software in a timely manner to address vulnerabilities..

[Audio] Cyber Security Reporting Security Incidents Reporting security threats or breaches to the IT team is crucial for maintaining the overall cybersecurity of our organization. By promptly sharing any suspicious activity, our IT specialists can investigate the issue, resolve it, and send companywide alerts if necessary. This helps us stay proactive in defending against security risks and protecting our confidential data..

[Audio] Cyber Security Disciplinary Action Offense Disciplinary Action First-time, unintentional, small-scale security breach Verbal warning and security training Intentional, repeated, or large-scale breaches (which cause severe financial or other damage) Severe disciplinary action up to and including termination.

[Audio] Safety Training Requirements All contractors must undergo comprehensive safety training upon onboarding to ensure a clear understanding of safety protocols and procedures. Contractors are required to receive job-specific safety training relevant to their assigned tasks and work environments to mitigate risks effectively. Training on emergency response protocols, including evacuation procedures, first aid, and crisis management, is mandatory for all contractors to ensure a swift and coordinated response in critical situations. Proper usage, maintenance, and storage of safety equipment such as personal protective gear, harnesses, and tools are essential components of the safety training program. Contractors must be trained on effective safety communication practices, including reporting hazards, near misses, and incidents promptly to maintain a safe work environment..

[Audio] Inspection and Monitoring Regular Site Inspections Grid Electric conducts routine inspections of contractor work sites to ensure compliance with safety regulations and quality standards. Equipment Checks Inspections include verifying the condition and proper functioning of tools, machinery, and safety equipment used by contractors. Personnel Monitoring Grid Electric monitors contractor personnel to confirm that they are following safety protocols, wearing appropriate gear, and adhering to company policies. Documentation Review Inspections involve reviewing documentation such as permits, licenses, and certifications to ensure all requirements are met. Corrective Actions If any non-compliance issues are identified during inspections, corrective actions are promptly communicated and implemented to maintain a safe and professional work environment..

[Audio] Incident Investigation Procedures Immediate Reporting Any incidents must be reported to the designated supervisor or safety officer without delay. Preservation of Evidence Contractors must preserve the scene of the incident to aid in the investigation process. Witness Interviews Conduct thorough interviews with witnesses to gather relevant information and perspectives. Documentation Accurately document all details related to the incident, including time, location, and individuals involved. Root Cause Analysis Perform a comprehensive analysis to determine the underlying causes of the incident. Comprehensive Contractor Guidelines.

[Audio] Incident Reporting Procedures Immediate Notification Contractors must report any incidents, accidents, or near misses immediately to their designated supervisor or safety officer. Detailed Incident Report Contractors are required to complete a detailed incident report form, documenting the date, time, location, individuals involved, and a description of the incident. Photographic Evidence If possible, contractors should provide photographic evidence of the incident scene to support the investigation process. Witness Statements Contractors should gather witness statements from individuals who were present during the incident to provide additional perspectives. Root Cause Analysis A thorough investigation will be conducted to determine the root cause of the incident and implement corrective actions to prevent future occurrences..

[Audio] . [Virtual Presenter] It’s time for a Knowledge Check! Answer these three questions about the previous section..

[Audio] Communication and Tools mbe r> Communication Reporting Best Practices Collaboration Tools.

[Audio] Reporting and Communication Points of Contact Maintain regular communication with the designated utility coordinator and supervisor Regular Reporting Requirements Submit progress reports, time logs, and other documentation as required. Problem Resolution and Escalation Escalate unresolved issues to appropriate company representatives for timely resolution..

[Audio] Collaboration Expectations Responsibility Description Attend all company meetings Complete assigned tasks within deadlines Provide regular updates Participate in feedback sessions Adhere to team protocols Offer suggestions for improvement Description Attend all scheduled meetings with the team to get acquainted with their working style and processes. Ensure all tasks assigned during are completed on time to keep the team's workflow seamless. Communicate progress, challenges, and any roadblocks encountered to the team. Actively engage in feedback sessions to improve collaboration and address any concerns. Follow the team's communication channels, document management, and other established protocols. Provide constructive feedback and ideas to enhance the onboarding process and overall collaboration..

[Audio] Effective Communication Clear and Consistent Regular Check-Ins Timely Responses Communication is the foundation of storms. To avoid misunderstandings, consistently share updates, clarify expectations, and ensure everyone is on the same page. Utilize our Grid Text notification system for quick messaging to your supervisor and storm admins. Check in with your supervisor every 1-2 hours about your work status, challenges, and adjustments. This helps maintain alignment and address issues promptly. Respond to messages and requests promptly to keep projects moving forward and meet deadlines effectively. Preferred Channels.

[Audio] Collaboration Tools Document Sharing: Microsoft OneDrive – Access and collaborate on documents in real time Video Conferencing: FaceTime – FirstNet iPad Communication Platform: Text-em-all –Text for instant updates FirstNet iPad.

[Audio] Life360 Each Damage Assessment team is required to download and activate Life360 on their smartphone or tablet. The program will remain activated during all work activities including but not limited to mobilization, assessments and demobilization. Life360 helps management determine resource allocations. It also allows your Lead or Manager to determine your location in an emergency. The 360 application will be sent with download and operating instructions. Time audits are also monitored by Life360. This helps us maintain records for utility companies and we can better support billing for extended periods of time..

[Audio] . [Virtual Presenter] It’s time for a Knowledge Check! Answer these three questions about the previous section..

[Audio] mbe Growth r> Continuous Improvement Training and Development Best Practices Performance Evaluation Criteria.

[Audio] Continuous Improvement Continuous Improvement Striving to enhance all aspects of the business through innovative processes and forward-thinking initiatives. preencoded.png Feedback-Driven Enhancements Actively soliciting and incorporating feedback from clients, employees, and partners to improve service delivery and operational efficiency. preencoded.png Ongoing Training Investing in the professional development of our workforce to maintain a skilled and knowledgeable team capable of delivering excellent service. preencoded.png.

[Audio] Training & Development • Commitment to Growth: Our organization is committed to providing contractors with the tools and knowledge needed for continuous professional growth. • Tailored Training Programs: We offer customized training programs that align with your role and project requirements, ensuring you have the necessary skills and knowledge. • Ongoing Development: Beyond initial onboarding, we support ongoing learning opportunities to help you stay current in your field and advance your expertise..

[Audio] Best Practices Document Everything Be Proactive Respect Deadlines Collaborative Problem-Solving Keep detailed records of all communications, decisions, and project milestones. This documentation is vital for accountability and project tracking. Don’t wait for issues to arise. Take the initiative to provide updates and address potential problems early on. Deadlines are crucial to project success. Ensure you meet them or communicate early if there are any obstacles. When challenges arise, engage the team in brainstorming solutions. Collaboration leads to more effective problem-solving. You can find additional resources in the Field Binder and Contractor Portal.

[Audio] Performance Evaluation Criteria Quality of Work Consistency, accuracy, and attention to detail in completing assigned tasks. Adherence to Deadlines Timely completion of projects and tasks within specified timelines. Communication Skills Effectiveness in conveying information, responding promptly, and seeking clarification when needed. Problem-Solving Abilities Demonstrating initiative, creativity, and resourcefulness in resolving challenges. Team Collaboration Ability to work well with others, contribute positively to team dynamics, and support colleagues..

[Audio] . [Virtual Presenter] It’s time for a Knowledge Check! Answer these three questions about the previous section..

[Audio] Next Steps: You will receive job specific training sessions on tools, job responsibilities, and more!.

[Audio] . [Virtual Presenter] Please complete this brief evaluation survey – we greatly value continuous improvement and would appreciate your feedback as we work to enhance the training experience for new contractors like yourself..

[Audio] Thank You!. Thank You!.