CONSUMER RELATIONS

[Audio] Consumer Relations. CONSUMER RELATIONS.

[Audio] Topic The Basic Of Crm The Value Of The Customer How To Create The Base Of Relationship Management Reasons For Failure Customer Service Excellence.

[Audio] The Base of Customer Relationship Management (C-R-M--).

[Audio] The Base of Customer Relationship Management (C-R-M--) C-R-M is in its most form, a way of thinking that captures the value one can put in the relationship of one’s business to its customer..

[Audio] Three Most Basic Pillars. THREE MOST BASIC PILLARS.

[Audio] Three Most Basic Pillars Customer Retention Customer Engagement Customer De-selection.

[Audio] The Value of the Customer. The Value of the Customer.

[Audio] The Value of the Customer Loyal customers are more valuable than others because of the overall value they bring to the company..

[Audio] How to Create the Base of Relationship Management.

[Audio] How to Create the Base of Relationship Management To create a relationship-based engagement with customers 1. Identify and Segment 2. Studying consumer behavior 3. Setting up a strategy 4. Maintaining the relationship.

[Audio] Reasons for Failure. Reasons for Failure.

[Audio] 1. Negligence of customer concern 2. Fraudulent claims such as false advertising 3. Failing to meet customer standards or expectations 4. Service incompetence 5. Wrong pricing 6. Blaming customers.

[Audio] 7. No methods of communication with customer 8. Lack of marketing 9. Discrimination 10. Insensitive marketing.

[Audio] Cost rounded rectangle Relative price rounded rectangle Hard to follow instructions Proximity rounded rectangle.

[Audio] Customers are price-sensitive and want to get the best value for their money..

[Audio] Location can be a factor for customers, especially for physical stores. Proximity.

[Audio] Attentiveness and eagerness to help customers are important for businesses rounded rectangle.

[Audio] Hard to follow instructions Overly complex products or services can deter customers..

[Audio] rounded rectangle Due to free trade more competition within markets and more choices for customers.

[Audio] Smaller brands find it difficult to compete with larger, more established companies..

[Audio] Businesses must be innovative and competitive to survive in the market..

[Audio] Cost -is an important part of management. -constantly factored into decision-making to extract more value from the current economic condition..

[Audio] Cause Of Complaints About Noncommercial Establishment.

[Audio] Cause Of Complaints About Noncommercial Establishment Little to no customer support Delay in fixing problems and lack of initiative to solve them Lacking work quality of the finished project Poor overall service Overpricing (especially for monopolies).

[Audio] Customer Service Excellence Urgent delivery of value Personalized service to every customer Proactivity and exceeding expectations Hospitality in all engagements Transparency with the customer Consistency in delivering value.

[Audio] Customers value prompt service and quick resolution of their issues.

[Audio] Personalized service to every customer Each customer should feel valued and treated individually..

[Audio] Proactivity and exceeding expectations Businesses should anticipate customer needs and go beyond their expectations.

[Audio] Hospitality in all engagements A welcoming and friendly attitude towards customers is essential..

[Audio] Transparency with the customer Open and honest communication with customers builds trust..

[Audio] Delivering consistent service quality across all interactions is crucial..

[Audio] Thank you Acob, Czarina Mae M Certicio, Raymond John D Elli, Merriam E..