9.0 Managing Operation and Information

9.0 Managing Operation and Information.

REQV\REMENTS PLANN7NG Operations @ cosr @ EFFiciENT Management OUTPUT.

Production & Operations Managernent Production: Use of resources, such as vvorkers and machinery, to convert rnaterials into finished goods and services. Production and Operations Managernent: Oversee the production process by rnanaging people and r-nachinery in converting rnaterials and resources into finished goods and services. INPUTS • Resources • Raw Materials CONVERSION PROCESS • Add Value OUTPUTS - Goods • Services.

Managing Production. Services is Produces tangible and intangible services such as transportation, entertainment and education Goods is produces tangible products such as radios , newspapers, buses and textbooks.

The design of the processing operation is selected during preparation of the Feasibility Study This involves five basic components: production planning, scheduling of inputs, maintenance, staff management and health and safety..

DEFINITION OF Quality. Consumer Perspective Quality can be defined as the degree to which the product or service meets the expectations of the customer. Producer Perspective Quality can be defined as the degree to which the product or service conforms to design specifications..

MANAGING QUALITY OF PRODUCTION. Safety of products Product quality Raw materials and ingredients Processing Packaging, storage and distribution Hygiene and sanitation.

Factors of assessing quality. Product Factors Aesthetics, features, performance, reliability, serviceability, durability, conformance, and perceived quality. Service Factors Responsiveness, reliability, assurance, empathy, and tangibles..

Quality. 9. The Dimension of Quality. Dimensions Definition Customers’ expectations Reliability Ability to perform the promised service dependably & accurately Is my credit card bill free of error? Aesthetics Appearance of physical facilities, equipment, personnel and communication materials Are the hotel’s facilities attractive? Responsiveness Willingness to help customers & provide prompt service Will the customer service get back to me & solve my problem?.

The Dimension of Quality. Quality. 10. Dimensions Definition Customers’ expectations Performance Ability to perform and function as the promised specification TV’s picture clarity Feature Supplement to product’s basic function Powered window, sport ream Security Freedom from danger Is the can food free from poison? Durability A measure of product life Can product stand in hot weather?.

Managing Information Communication Technology. Image result for managing information technology.

FIVE ELEMENTS OF IT. HARDWARE SOFTWARE PEOPLE CONTROL DATA.

ISSUES OF IT. THE DIGITAL AGE HAS ARRIVED. CONSUMERS ARE BECOMING MORE COMFORATBLE WITH USING ELECTRONICS DEVICES, ISSUES SUCH AS: PLAGARISM PHISHING COPYRIGHT SCAM.

Understanding Principles of Accounting. Accounting is comprehensive system for collecting, analyzing and communicating financial information. Use bookkeeping to record accounting transactions Use accounting systems to organized the financial information that can generate accounting statement and reports Audit is a systematics examination of company accounting systems to determine whether financial report fairly represent its operations.

PROFIT & loSS account. Sales (100 xrm 10) rm 1000.00 LESS: expenses Materials rm 200.00 Wages Rm 300.00 Rental & UTILITIES RM 200.00 RM 700.00 PROFIT RM 300.00.

N'lanagerment Accounting Infornaation Systena Econonmic Events Inputs Collecting Me as u ring Analyzing Reporting Nia nag i n g Processes Users Special Reports Product Costs C ustonmer C osts Budgets Perfornmance Reports Personal Conmnmunication Outputs.