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[Audio] Change Implementation and management plan Enhancing Conflict Resolution and Communication in the Workplace Arnette Ssinabulya Walden University February 4, 2025.

[Audio] Executive Summary Current Workplace Issues The Workplace Environment Assessment scored in the "moderately healthy" range. Strengths Strong teamwork and collaboration. Key Challenges Poor conflict resolution, communication gaps, and uneven workload distribution. Impact Reduced morale, decreased efficiency, and risk of burnout..

[Audio] Proposed Change Implementation of a Structured Conflict Resolution and Communication Enhancement Program Introduce a formal conflict resolution framework (e.g., mediation training, designated conflict resolution team). Improve structured communication channels (enhanced feedback loops, leadership responsiveness, and transparent workload distribution strategies). Reinforce workplace civility through training and accountability measures..

[Audio] Justification and Benefits Why Change is Necessary Expected Outcomes Addressing unresolved conflicts Increased employee satisfaction and retention. will improve trust, morale, and team cohesion. Enhanced efficiency and Strengthening communication organizational culture. A more resilient and adaptable workforce. ensures that structured tools (e.g., huddles, updates) function effectively. Equitable workload distribution enhances productivity and employee well-being..

[Audio] Implementation Strategy Scope Organization-wide initiative with phased implementation over 6 months. Stakeholders Leadership team, nursing staff, HR, patient care coordinators, and administrative personnel. Change Management Team Nurse Manager (Project Lead) HR Representative (Employee Relations Specialist) Training and Development Coordinator Employee Representatives (Unit Champions) External Conflict Resolution Consultant.

Implementation Strategy • Scope • Organization-wide initiative with phased implementation over 6 months. • Stakeholders • Leadership team, nursing staff, HR, patient care coordinators, and administrative personnel. • Change Management Team • Nurse Manager (Project Lead) • HR Representative (Employee Relations Specialist) • Training and Development Coordinator • Employee Representatives (Unit Champions) • External Conflict Resolution Consultant.

[Audio] Communication and Risk Mitigation Communication Plan Initial leadership briefing and Risk Mitigation Resistance- Provide training and town hall announcement. workshops to encourage adoption. Regular progress updates Inconsistency- Establish clear through email, meetings, and an internal platform. policies and accountability measures. Feedback loops through Lack of engagement- Incentivize anonymous surveys and focus groups participation and recognize improvements..

[Audio] References American Association of Colleges of Nursing. (2023). Nursing shortages in the United States: Trends, policies, and interventions. Retrieved from https://www.aacn.nche.edu. National Academy of Medicine. (2021). The future of nursing 2020-2030: Charting a path to achieve health equity. Washington, DC: National Academies Press. Rink, L. C., Oyesanya, T. O., Adair, K. C., Humphreys, J. C., Silva, S. G., & Sexton, J. B. (2023). Stressors among healthcare workers: A summative content analysis. Global Qualitative Nursing Research, 10, 23333936231161127. Schlak, A. E., Rosa, W. E., Rushton, C. H., Poghosyan, L., Root, M. C., & McHugh, M. D. (2022). An expanded institutional-and national-level blueprint to address nurse burnout and moral suffering amid the evolving pandemic. Nursing Management, 53(1), 16-27. Boustani, M., Azar, J., & Solid, C. A. (2020). Agile implementation: A model for implementing evidence-based healthcare solutions into real-world practice to achieve sustainable change. Morgan James Publishing. Broome, M., & Marshall, E. S. (2021). Transformational leadership in nursing: From expert clinician to influential leader (3rd ed.). New York, NY: Springer. Campbell, R. J. (2020). Change management in health care. Health Care Manager, 39(2), 50–65. Reinhardt, A. C., Leon, T. G., & Summers, L. O. (2022). The transformational leader in nursing practice -- An approach to retain nursing staff. Administrative Issues Journal: Education, Practice, and Research, 12(1), 1–12. https://doi.org/10.5929/2022.12.1 National Institute of Health. (n.d.). Retrieved from https://www.nih.gov/health-information.