PowerPoint Presentation

Relationship Management Difficult Customer Handling.

Objective. Understand why customers sometimes behave in challenging ways Use proven techniques to handle irate, difficult, and demanding customers Learn to respond, not react, to difficult customer situations Take positive steps to stay calm and in control.

Objective. Understand why customers sometimes behave in challenging ways Use proven techniques to handle irate, difficult, and demanding customers Learn to respond, not react, to difficult customer situations Take positive steps to stay calm and in control.

Rapport Building.

Few Ways to Build Rapport With Customers.

Why Is Rapport Building Important To Customer Agent.

It's your responsibility to pronounce their name correctly. If you couldn't hear their name properly when they first state it, have them repeat it by saying something like,.

How. What. 2. Ask open-ended questions. Few Ways to Build Rapport With Customers.

“Do you like using our tool?”. TO. 2. Ask open-ended questions.

People like names better when they're similar to theirs. They prefer brands when they share their initials. They prefer that people move the way they move..

Importance of Relationship Building.

Importance of Relationship Building. Customer relationship building is essential for fostering trust, loyalty, and repeat business. It improves communication, enhances customer satisfaction, and increases referrals. Building strong relationships with customers is crucial for long-term success and a positive brand reputation..

Customer Loyalty. Customer Satisfaction. Trust and Credibility.

Identifying Difficult Customer Handling.

Identifying Difficult Customer. Different Types of Difficult Customer,.

Identifying Difficult Customer Handling.

Difficult Customer type. Identifying Difficult Customer Handling.

Overcoming Difficult Scenarios and Learning through Difficult Situations.