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FOOD SERVICE SATISFACTION IS THE ULTIMATE GOAL​

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Healthcare Services  GroupInc .,engages in the provision of laundry and dietary services to long-term care and related health care facilities. The company was founded by Daniel P. McCartney on November 22, 1976, and is headquartered in Bensalem, PA.​ HCSG services over 5,400 facilities across 48 states with more than 65,000 employees. It operates its business through the Housekeeping and Dietary segments. The Housekeeping segment consists of the management of the client's housekeeping department, which is responsible for the cleaning, disinfecting, and sanitizing of patient rooms and common areas of a client facility, as well as, the laundering and processing of the personal clothing belonging to the facility's patients. The Dietary segment includes the management of the client's dietary department, which is responsible for food purchasing, meal preparation, and the provision of dietician consulting professional services.   (Healthcare Services Group,2021)

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To protect and promote quality healthcare, they are a trusted provider of innovative, comprehensive, fairly-priced, high-quality insurance products and services for hospitals, physicians and other healthcare providers.  (Healthcare Services Group,2021)

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Healthcare Services Group Vision Statement

To be the preferred, trusted partner to healthcare providers delivering substantially more value than the competition by continually enhancing products and services that allow customers to better serve their patients and communities.  (Healthcare Services Group,2021)

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The food industry is fiercely competitive and operates on notoriously tight margins.  Success or failure can hinge on the ability to develop competitive advantages and offer customers something they cannot get from competitors .Many companies fear competition. Because of this, comparison of services are often done. After companies' pivot, often time both  attempt to solve similar difficulties. With companies like Compass Group and Valley Food Service offering similar services, bid wars are started and  are often quite close. These wars raise the brows of many Healthcare Service Group representatives, and competitors.  (Can Wang, Brabenec, T., Peng Gao, &  Ziyu  Tang.2021).

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Compass Group is a family of great companies building experiences for all  customers. They serve award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. In addition, they are proud to offer state-of-the-art self-service and office coffee solutions.​Based in Charlotte, NC, Compass Group has over 280,000 associates and $20.1 billion in revenues in 2019.They have the privilege of serving such prestigious clients as IBM, United Technologies Corp., SAP, Mount Sinai Hospital NYC, Louisiana State University, and Texas A&M University. In addition, Compass provides catering to special events such as the US Open and the Academy Awards. Compass Group was the official catering services supplier for the 2002 Olympic and Paralympic Winter Games in Salt Lake City.​

Valley ventures with a multitude of customers who desire a distinguished food service. Colleges, academies, healthcare markets, corporate offices, senior feeding and correctional facilities discover with Valley an inclusive solution to food service management. Valley emerges from other food service management companies by creating platforms designed to be tailored to the uniqueness of individual accounts. Customers come to personally know staff as they unite into a partnership for a successful dining service. The strong connection Valley embraces with people unfolds as their dining strategy is unveiled on site.​ ​

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competitive advantages of human resources.

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Support Program Design  Contribute to Program management   Administer employees' performance management Assist w/Personnel management policies   Provide productivity supervision Ensure employee contentment Mastermind superior customer service (Can Wang, Brabenec, T., Peng Gao, &  Ziyu  Tang,2021).

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Access to natural resources that are restricted from competitors. Highly skilled labor. A unique geographic location. Access to new or proprietary technology. Like all assets, intangible assets. Ability to manufacture products at the lowest cost. Brand image recognition.

(Can Wang, Brabenec, T., Peng Gao, &  Ziyu  Tang,2021).

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When the food service industry turns from having a glut of contracts up for bid, into one where buyers get caught in a bidding war for the few establishments available, strategy comes into play. When establishment( hospital, restaurant, school,etc) that fits all requirements are located, it’s best to write an offer quickly and make it attractive to the seller. It’s always best to avoid a bidding war at the onset, by making  purchase contract  convincing, which is the guidelines most industry follow.  (Couch, 2004).

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According to Wang, Brabenec, Gao, & Tang (2021) “If a company embraces an aggressive business strategy, it is more likely to choose a conservative financial approach in terms of lower overall risks, but for the company with a competitive advantage, the negative correlation between these two strategies is weakened. As business strategy determines the long-term path and goals of companies, it can also help to achieve competitive advantage in various ways. Established academic strategic research categorizes business strategy into three types of actor based on the level of aggression: defenders, analyzers, and prospectors. Prospectors focus on developing new products and markets to gain competitive advantage; defenders focus on existing market and achieve competitive advantage by ensuring the best price and service; while analyzers function in ways in between that of prospectors and defenders. As business strategies determine the behavior of companies to achieve a competitive advantage, they also provide companies with different characters in terms of financial activity. “

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Recommendation 1 Creating systems to achieve better organizational performance  (HR related) Lower turnover,  Reduced Absenteeism,  Increased Job Satisfaction, Higher Employee Commitment Recommendation 2  ( Non-HR-related) Create a Corporate Culture that Attracts the Best Talent Define Niches that are Under-serviced Understand the DNA Footprint of Your Ideal Customer Clarify Your Strengths Establish Your Unique Value Proposition Reward Behaviors that Support Corporate Mission and Value

Can Wang, Brabenec, T., Peng Gao, &  Ziyu  Tang,2021

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A strong positive strategy is the most important aspect of all. The strategy will determine how the process will run and how to make sure that it work and assist the organization to achieve its goal. When the strategy has been set up, it will be the basic foundation on how a department make plan and do their job in all level. In order to achieve success, its always wise to  create and communicate meaningful values. This can be done by doing the following: Conducting proper selection, Improving orientation and onboarding, Enabling and empower employees, Engaging employees all year round, Coaching employees, and Communicating effectively with employees

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Can Wang, Brabenec, T., Peng Gao, &  Ziyu  Tang. (2021). The Business Strategy, Competitive Advantage and Financial Strategy: A Perspective from Corporate Maturity Mismatched Investment. Journal of Competitiveness, 1, 164–181. Couch, J. (2004). Don’t lose out in bidding wars for enhanced services. Pulse, 64(39), 35–37. Healthcare Services Group.( 2021). Mission, Vision, Values. Horak , M.,  Matoskova , J., &  Danko , L. (2020). Development of a Cluster Manager’s Competencies Towards Competitiveness. Journal of Competitiveness, 1, 57–73. https://doi-org.nauproxy01.national.edu/10.7441/joc.2020.01.04

HEALTHCARE SERVICE GROUP​

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performance management
Assist w/Personnel management policies

HEALTHCARE SERVICE GROUP

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