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CCA-1 Assignment Operations & Supply Chain Management.
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[Audio] Name: Soundtrack Café Type: Small Business (Café) Location: PUNE Products: Coffee, Beverages, Snacks Year of Establishment: 2019 Employees: 8 (Baristas, Kitchen staff, Cashier).
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[Audio] Objective: Analyze OSCM practices in a café Method: Personal visit, observation, staff interviews Data collected: procurement process, order cycle, customer demand.
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[Audio] Supplier → Raw materials (coffee beans, milk, bakery items) ↓ Storage → Preparation (baristas & kitchen) ↓ Customer ordering & serving → Billing → Consumption ↓ Feedback & Waste disposal.
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[Audio] Procurement: Local suppliers for milk & snacks, wholesale coffee beans Operations: Drink & food preparation, service Inventory: Daily milk, weekly coffee beans & bakery Logistics: Small local deliveries Quality: Hygiene checks, taste consistency.
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[Audio] Milk spoilage due to limited cold storage Variation in demand during weekends vs weekdays Occasional stockouts of bakery items Manual order taking → errors & delays Waste of perishable ingredients.
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SCM Value, Information, and Cash Flow. Value Flow: Fresh beverages & snacks prepared daily Information Flow: Orders taken manually at counter Cash Flow: Customers pay immediately, suppliers on weekly credit.
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[Audio] Order Qualifiers: Affordable pricing, basic hygiene, availability of coffee Order Winners: Café ambience, specialty coffee, quick service, personalized drinks.
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[Audio] Volume: Medium (100–150 customers/day) Variety: High (different beverages, snacks, customization) Variation in demand: High (weekend spikes, seasonal drinks) Visibility: Very High (direct customer interaction.
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[Audio] Implement digital POS for faster, accurate orders Improve cold storage for milk & perishables Introduce demand forecasting (track sales data) Reduce waste through daily inventory tracking Loyalty program to retain regular customers.
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Expected Outcomes & Benefits. Reduced ingredient wastage Faster order processing → improved customer satisfaction More reliable inventory management Stronger supplier relationships Increased sales via loyalty program & promotions.
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[Audio] Soundtrack Café shows strengths in customer visibility & variety Key issues: demand variation, manual systems, perishables Suggested improvements: POS, cold storage, forecasting Thank you!.