[Audio] Good morning everyone from Birmingham City University! Thank you, Ms Christine, University Secretary & Director of Operations for granting me the opportunity to present to you Callroutes Product and services..
[Audio] Lets start off with my experience, I'm Ng Jian Ming – Sales Manager at Callroute. I have over a decade of experience in cloud telephony solutions, I've had the privilege of helping numerous educational institutions optimize their communication systems. I'm excited to share how Callroute can support Birmingham City University, especially during the crucial ucas Clearing process.".
[Audio] Sipsynergy has been at the forefront of communication technology specializes in providing VoIP (Voice over Internet Protocol) and unified communications solutions for businesses since 2010. Callroute was launched in 2010 as a cloud-based telephony service. We're proud to serve over 500 educational institutions worldwide, providing innovative, reliable, and customer-centric solutions. Our mission is to empower seamless communication, and we achieve this by constantly innovating and adapting to the evolving needs of our clients.".
[Audio] Our core offerings include Cloud P-B-X--, Contact Center Solutions, Unified Communications, and advanced Analytics and Reporting tools. Our Cloud P-B-X provides a flexible and scalable phone system that grows with your needs. Our Contact Center Solutions offer omnichannel support, ensuring students can reach you through their preferred medium. Unified Communications integrate voice, video, and messaging for a seamless experience. Lastly, our Analytics and Reporting tools provide real-time insights, enabling data-driven decisions.".
[Audio] Now, let's focus on how our cloud technology can transform BCU's ucas Clearing process. Our scalable system is designed to handle sudden spikes in call volume, ensuring no potential student is left waiting. Intelligent call routing directs students to the right departments instantly, reducing frustration and improving efficiency. Our Interactive Voice Response (I-V-R--) system provides information and reduces wait times, freeing up your staff to handle more complex queries. Real-time analytics allow you to allocate resources effectively and track performance, ensuring you're always operating at peak efficiency. Moreover, our system's remote accessibility enables your staff to work from various locations, providing flexibility and ensuring business continuity. One of our university clients reported a 40% increase in Clearing efficiency after implementing our solution. Imagine what this could mean for BCU – more students served, less stress on your staff, and a smoother Clearing process overall.".
[Audio] Why choose Callroute? We offer 99% uptime reliability, ensuring your communication systems are always available when you need them most. Our solutions seamlessly integrate with your existing systems, minimizing disruption during implementation. We also have a dedicated 24/7 support team specifically for educational institutions, ensuring you always have expert help at hand. Most importantly, we offer customizable solutions that can be tailored to BCU's specific needs and challenges..
[Audio] We've forged strategic partnerships with industry leaders like Microsoft and Cisco. We're also certified to integrate with major Student Information Systems. These partnerships give you access to cutting-edge technologies and ensure our solutions are always at the forefront of innovation..
[Audio] Thank you for your time today. I'm excited about the possibility of supporting BCU's communication needs. If you have any questions, please don't hesitate to reach out. I'd be delighted to schedule a personalized demo to show you exactly how Callroute can benefit B-C-U-..