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CarrefourNOW KPIS and Achievements 2023. December 2023.
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Sales 1st Qtr 2nd Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 10 10 10 10 10 10 10 10 10 10.
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Quality & Hygiene Quality training video New Packaging.
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1.1 Quality & Hygiene – Create a Quality Video for Picker Training.
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1.2 Quality & Hygiene – New Packaging I. 5. It comes with (Dividers) To separate detergent and food items To organize delivery bags for effective packaging For better arrangement of heavy and sensitive items.
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6. 1.2 Quality & Hygiene – New Packaging II. [image] F#EEZER PACK 2*200g II /.
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1.2 Quality & Hygiene – New Packaging III. 7. [image] -tn0Ja.r•eO.
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Fruit & vegetables pre-pack. 2.0.
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[image] Chiller öJ9AJ. These enhancements have not only optimized our internal operations but also contributed to an overall improvement in customer satisfaction..
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Business KPI’s 1- Customer experience - NPS 2- Business KPI’s – Incomplete orders 3- Business KPI’s – OTH/Otd 4- Business KPI’s – Financial (Sales, Basket, CPO and cost).
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Business KPI’s – Customer experience (NPS). 11. 2022 NPS (33).
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2023 Business KPI’s – (Incomplete Orders). 12. Total Avr. 2022 Jan-23 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0.10585185609135121 8.2549087470482979E-2 7.2071530868553044E-2 6.5021052093309134E-2 6.90523269550323E-2 5.8547893238078907E-2 5.6914293115722471E-2 4.5703863079158885E-2 4.9938090249753764E-2 5.9000871096513571E-2 7.5602842159976077E-2 4.6310886558529982E-2 4.7068400912696935E-2.
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2023 Business KPI’s – (On TIME Handover - delivery).
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Jan FEB MAR APR. MAY JUN JUL AUG. SEP. 2023 Business KPI’s – Financial (Sales, Avb and orders).
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FF JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 6.8578818484029899E-2 6.4170827247401599E-2 6.8736207022188703E-2 6.5065690703673199E-2 4.2751045095424101E-2 4.5590521318180699E-2 4.4710637883401801E-2 4.2850548375064398E-2 4.1328686024284203E-2 3.9704878570809801E-2 5.0543701895506998E-2 LM JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 0.11433270716465201 0.123012124936718 0.121373329827959 0.118374452551204 0.107419538557238 0.10679641739208801 0.106394433570576 0.100582244658711 9.5985056455480902E-2 9.4785817616356405E-2 9.7608109882180299E-2.
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Launched New Fulfillment centers in 2023. 4.0.
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1. 2. Launched Fulfillment centers in 2023 -To ensure greater speed we launched four Fulfilment Centers to be more closer to our customers.
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Enhance the online shopping experience. 5.0.
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Enhance online shopping experience. 19. Carrefour application has undergone a recent update, aiming to enhance the overall customer experience. The latest version ensures clear communication with our valued customers, particularly during peak hours..
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MONO STORES. Mono orders. 20. Successfully launched this year, the new project focuses on E-FOOD ORDERS under the Express C4NOW concept. This project introduces additional features aimed at enhancing the customer experience. Cost Efficiency Customer Satisfaction Minimal Resource Requirements.
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Last mile branding. 6.0.
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[image] .11}. [image]. 6.1 Last mile branding. 22.
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OmniChannel 1- Project steps 2- Supermarkets 3- Hypermarkets.
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Draft the Operations Tasks & Responsibility (Fulfilment + CG) Identifying the team leaders (Fulfilments + CG Supervisors) Confirm the methodology with all before roll-out D. Create the Training materials and implementing the Sessions E. Final Knowledge Assessments Joint efforts and Results reviews.
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[image] Store Store Operation Team Leaders. 6.2 Supermarket Omnichannel Implementation.