Scene 1 (0s)
Catch 22 Sequence Of Service. Dec 2024. [image] A screenshot of a video game Description automatically generated.
Scene 2 (11s)
Greet & seat. Acknowledge the guest Friendly greeting Be attentive Tone of voice Body language Thank the customer.
Scene 3 (22s)
Greet & seat. Check if the table is clean first before you guide the customer to the table. Check all the condiments on the table are available..
Scene 4 (35s)
Greet & seat. Walk the guest to the table of their preferences Seat the guests to their seat Make small talk Have you dined with us before? Offer Menus and Additional Assistance.
Scene 5 (47s)
Greet & seat. Ask the customer to scan the QR code for the menu Offer IPAD for digital menu if AVALABILE ONLY. Suggest something to drink while the check the menu before ordering..
Scene 6 (59s)
Greet & seat. Introduce your self. By saying BTW MY NAME IS REEMA AND I WILL BE YOUR CATCHER FOR TODAY, IF YOU NEED ANYTHING JUST CHATCH ME IF YOU CAN!!!!!!!!.
Scene 7 (1m 11s)
Sell & tell. 2 min later you check on the customer if ready to order. Start asking them what would they like to have for the starters. Take the chance for suggestive selling on our best seller!. Introduce New Items or Promotions.
Scene 8 (1m 26s)
Greet & seat. Table setup ( considering the different type of setups we have for). Table matt to be placed on the center to the edge for each customer. Use the right cutlery for each order..
Scene 9 (1m 39s)
Sell & Tell. Approach the customer to take the order. Start suggesting starter menu Best seller to be highlighted in every section of the menu Ask if they wish to have their order all together or what ever is ready to be served. Make sure to inform the customer that their order will take 15-20 min..
Scene 10 (1m 57s)
Check back. Step-by-Step Process First Check-Back (After the Food is Served) Timing: Check back with the customer within 2-3 minutes after the food is served to ensure they are happy with the meal and their experience. Approach: Make sure to be polite and non-intrusive. Mid-Meal Check-Back: If the guest is dining for an extended period or has ordered multiple courses, a mid-meal check-back ensures their ongoing satisfaction..
Scene 11 (2m 19s)
Tell & SELL. Approach the customer during cleaning the table and offer coffee and desserts before they ask for the payment. Before the Customer Leaves (Final Check-Back) Timing: After the meal is finished and before the bill is brought. Ask for google review ratings for the overall service and food. Always end the check-back with a note of appreciation..
Scene 12 (2m 40s)
Guest leaving. Make sure they ask you for the payment. Experience the clove ball Acknowledge the customer while leaving Wish them a good day with warm goodbyes and hope to see them again..