Catch 22 Sequence Of Service. Dec 2024. [image] A screenshot of a video game Description automatically generated. 

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[image] A screenshot of a video game Description automatically generated

A screenshot of a video game

Description automatically generated

Greet & seat. Acknowledge the guest Friendly greeting Be attentive Tone of voice Body language Thank the customer. 

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Acknowledge the guest  Friendly greeting  Be attentive  Tone of voice  Body language  Thank the customer

Greet & seat. Check if the table is clean first before you guide the customer to the table. Check all the condiments on the table are available.. 

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Check if the table is clean first before you guide the customer to the table.  Check all the condiments on the table are available.

Greet & seat. Walk the guest to the table of their preferences Seat the guests to their seat Make small talk Have you dined with us before? Offer Menus and Additional Assistance. 

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Walk the guest to the table of their preferences  Seat the guests to their seat  Make small talk Have you dined with us before? Offer Menus and Additional Assistance

Greet & seat. Ask the customer to scan the QR code for the menu Offer IPAD for digital menu if AVALABILE ONLY. Suggest something to drink while the check the menu before ordering.. 

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Ask the customer to scan the QR code for the menu Offer IPAD for digital menu if AVALABILE ONLY.  Suggest something to drink while the check the menu before ordering.

Greet & seat. Introduce your self. By saying BTW MY NAME IS REEMA AND I WILL BE YOUR CATCHER FOR TODAY, IF YOU NEED ANYTHING JUST CHATCH ME IF YOU CAN!!!!!!!!. 

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Introduce your self.  By saying BTW MY NAME IS REEMA AND I WILL BE YOUR CATCHER FOR TODAY, IF YOU NEED ANYTHING JUST CHATCH ME IF YOU CAN!!!!!!!!

Sell & tell. 2 min later you check on the customer if ready to order. Start asking them what would they like to have for the starters. Take the chance for suggestive selling on our best seller!. Introduce New Items or Promotions. 

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2 min later you check on the customer if ready to order.  Start asking them what would they like to have for the starters.  Take the chance for suggestive selling on our best seller!.  Introduce New Items or Promotions

Greet & seat. Table setup ( considering the different type of setups we have for). Table matt to be placed on the center to the edge for each customer. Use the right cutlery for each order.. 

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Table setup ( considering the different type of setups we have for).  Table matt to be placed on the center to the edge for each customer.  Use the right cutlery for each order.

Sell & Tell. Approach the customer to take the order. Start suggesting starter menu Best seller to be highlighted in every section of the menu Ask if they wish to have their order all together or what ever is ready to be served. Make sure to inform the customer that their order will take 15-20 min.. 

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Approach the customer to take the order.  Start suggesting starter menu Best seller to be highlighted in every section of the menu  Ask if they wish to have their order all together or what ever is ready to be served.  Make sure to inform the customer that their order will take 15-20 min.

Check back. Step-by-Step Process
First Check-Back (After the Food is Served)
Timing: Check back with the customer within 2-3 minutes after the food is served to ensure they are happy with the meal and their experience.
Approach: Make sure to be polite and non-intrusive. Mid-Meal Check-Back:
If the guest is dining for an extended period or has ordered multiple courses, a mid-meal check-back ensures their ongoing satisfaction.. 

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Step-by-Step Process
First Check-Back (After the Food is Served)
Timing: Check back with the customer within 2-3 minutes after the food is served to ensure they are happy with the meal and their experience.
Approach: Make sure to be polite and non-intrusive. Mid-Meal Check-Back:
If the guest is dining for an extended period or has ordered multiple courses, a mid-meal check-back ensures their ongoing satisfaction.

Tell & SELL. Approach the customer during cleaning the table and offer coffee and desserts before they ask for the payment. Before the Customer Leaves (Final Check-Back)
Timing: After the meal is finished and before the bill is brought. Ask for google review ratings for the overall service and food. Always end the check-back with a note of appreciation.. 

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Approach the customer during cleaning the table and offer coffee and desserts before they ask for the payment.  Before the Customer Leaves (Final Check-Back)
Timing: After the meal is finished and before the bill is brought. Ask for google review  ratings for the overall service and food.  Always end the check-back with a note of appreciation.

An early morning coffee with bread and a newspaper on top of the table

Guest leaving. Make sure they ask you for the payment. Experience the clove ball Acknowledge the customer while leaving Wish them a good day with warm goodbyes and hope to see them again.. 

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Make sure they ask you for the payment. 

 Experience the clove ball

 Acknowledge the customer while leaving

 Wish them a good day with warm goodbyes and hope to see them again.