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[Virtual Presenter] Good afternoon everyone, I'm glad to see you here today. We'll be discussing sales metrics and customer sentiment for a company, and how to assess potential problems and investigate particular locations in the US. We'll be exploring potential solutions and outlining the best course of action moving forward. Let's get started..

[Virtual Presenter] Examining customer sentiment and sales performance metrics, we can identify areas of concern in the United States. Locations with the highest refunds to revenue ratio and highest number of order returns indicate potential areas of issues. Our analysis has revealed a potential quality issue in San Diego, California and possible counterfeit issues in Los Angeles and Las Vegas. To address these problems, next steps and contact information will be provided..

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[Audio] Understanding and leveraging sales metrics and customer sentiment is critical to identify potential problems and investigate particular locations in the US. Our goal is to present you with useful insights and suggested next steps for resolution, so you can take the necessary actions to satisfy customers and increase sales. Appreciate your attention and we hope that this presentation was helpful..