Business Operations Awareness Video Presentation

[Audio] BUSINESS OPERATIONS DEPARTMENT. BUSINESS OPERATIONS DEPARTMENT.

[Audio] Welcome to the Business Operations Department . Business Operations Department is a vital part of LOLC Finance PLC, driving both operational excellence and strategic success. This document highlights our structure, main responsibilities, and essential roles throughout the lending process. We focus on maintaining regulatory compliance, ensuring accurate documentation, and fostering effective coordination across departments—consistently delivering value, maintaining high service standards, and improving operational efficiency..

[Audio] Framework of Business Operations Department The business operations department are structured into two primary segments. The first of these is Branch Business Operations, which plays a critical role in processing of lending facilities in branch . Key responsibilities under this segment include: Handling Security Documentation: Managing all legal and collateral documentation related to the approved lending facilities. Ownership Transfers: Facilitating and verifying the proper transfer of asset ownership where applicable. Compliance Monitoring: Ensuring strict adherence to all facility approval conditions, internal procedures, and regulatory requirements..

[Audio] Framework of Business Operations Department The second segment of Business Operations is Central Operations – Centre of Excellence (COE) Centrally handles disbursements for all 205+ branches. Four Disbursement Units under COE - Each product is handled by a dedicated unit to ensure efficient processing WPC Processing Unit – Processing lease files up to LKR 2 million (e.g., 2-wheelers, 3-wheelers) FD Loan Processing Unit – Processing loans secured against fixed deposits Micro Loan Processing Unit – Processing microloan products SME Payment Processing Unit – Processing all other lending products.

[Audio] Core Responsibilities Business Operations Department plays an essential role across the lending lifecycle by: Implementing and executing security documentation processes for the lending products offered by LOLC Finance PLC Ensuring full compliance with both regulatory requirements and internal company policies Managing accurate and authenticated documentation to maintain data integrity and transparency Monitoring service level agreements (SLAs) to uphold consistent, high-quality service delivery Facilitating smooth coordination among internal teams to enhance overall operational efficiency.

[Audio] Compliance & Quality Assurance Before the disbursement of a lending facility, we ensure: Compliance with regulatory guidelines and external directives Full adherence to internal company policies Accuracy of documentation and integrity of data Alignment with the approved terms and conditions of the lending facility SLA tracking to ensure customer satisfaction and timely service delivery.

[Audio] Business Operations – Making Lending Work At the heart of every disbursement is the Business Operations team, ensuring it is: Accurate Compliant On Time Internal and External Customer-Centric.