PowerPoint Presentation

[Audio] This slide presents the Brand Oriented Operational Sales Training (B-O-S-T-) program. The program is designed to provide sales professionals with the skills required to increase sales. The imagery shown on this slide includes dim sum containers coins tied with a red ribbon and a hand holding a fan of money. All these represent different aspects of the program ranging from understanding the importance of packaging and presentation to utilizing currency and managing cash-flow. Applying the tools provided in the bost program will enable sales professionals to increase sales..

[Audio] We aim to provide you with the necessary skills to increase your income per customer interaction without being forceful. We want to help you find ways of suggesting additional items to the customer by giving them options instead of forcing them into a purchase. Additionally we are looking to enhance customer satisfaction by understanding their needs and providing exceptional service and hospitality..

[Audio] The Brand Oriented Operational Sales Training Program provides essential knowledge to boost one's sales. It instructs on how to identify and propose items that fit customer demands respond to objections and guarantee customer satisfaction. One can learn how to understand the customer and demonstrate the advantages of the products in a way that persuades them to buy. Those who have undergone the training program have significantly improved their sales. With the correct expertise and information one can also accomplish successful sales!.

[Audio] We will learn about the Brand Oriented Operational Sales Training 01. This program is designed to help you enhance your selling skills and use containers coins and money to increase sales. We will begin by discussing the core skills of selling followed by product knowledge reading guests handling objections and checking guest satisfaction. Through this training you will be able to sharpen your selling skills and increase your sales. Any questions? Let's start..

[Audio] Sales skills are an important topic to discuss. Not only does it require clicking a mouse and ordering a product but also adapting the approach depending on the sales situation. To be successful a salesperson must be more than an order taker and must understand the art and science of selling..

[Audio] Identifying opportunities to increase sales by suggestively selling to customers improving on an initial sale through lateral selling or upselling and understanding the three core elements of a sale the customer the product and the price are effective selling skills that can help our businesses succeed. Such skills can help us capitalize on potential sales and create opportunities for growth..

[Audio] We are going to talk about five types of selling strategies: Hard Selling Solutions Selling Suggestive Selling Lateral Selling and Upselling. Hard Selling focuses on the product its characteristics and its advantages. Solutions Selling aims to find the customer’s needs and then offer a tailored solution to meet them. Suggestive Selling involves proactively presenting the customer with products that can complement their purchase. Lateral Selling is about providing alternatives with added value. Upselling is about offering higher-end products or services..

[Audio] Suggestive selling is an effective technique to boost sales. Describe a product in an appealing manner to evoke a certain image in the customer's mind and make them want to have it. Upselling is another great method to increase sales and at the same time offer a customer more value for their money..

[Audio] Upselling is a sales technique that can increase sales and help customers save money. It can be seen through examples like if a customer orders four pieces of Xiao Long Bao a 10-piece pack may be offered for a 15 peso discount. This can be used with many other items such as garlic fried rice to truffle or sizing up for drinks. Get creative and come up with upselling techniques that could work for your customers' benefit..

[Audio] Upselling is a great way to increase sales. It involves anticipating the customer's needs and offering them additional items that might be useful. For instance when someone buys a laptop they might be offered a laptop sleeve or carrying case to accompany it adding to the sale..

[Audio] Suggesting additional items to customers that go along with their main purchase is known as lateral or cross selling. For instance when a customer orders Pork Xiao Long Bao you can suggest Din Tai Fung House Special or any other appetizers. This method of sales can boost sales significantly and should be employed whenever feasible..

[image] A cartoon of a burger and a drink Description automatically generated.

[Audio] The first element of a sale is the buyer customer or guest. It is imperative to recognize that the customer should always be the main priority. As salespeople it is our responsibility to comprehend the customer's needs and wants and guarantee they are content. Additionally we should take into consideration the elements of customer service that will aid us to ensure a successful and effortless sale..

[Audio] Understanding your customer or guest and their needs is essential for running a successful sale. Prioritizing their needs and designing a customer-focused and tailored sales process is key. To ensure a high-quality experience the right tools such as containers coins and money should be included to make the process of selling efficient and effective..

ELEMENTS OF A SALE. Buyer / Customer / Guest. Seller / You.

ELEMENTS OF A SALE. Buyer / Customer / Guest. Seller / You.

[Audio] Having a clear understanding of the customer's needs and wants is essential for meeting their expectations and ensuring satisfaction when discussing Elements of a Sale. The core element of any sale is the buyer customer or guest and the success of the sale is dependent upon how well the customer is serviced..

2. PRODUCT KNOWLEDGE. [image] A plate of dim sum Description automatically generated.

[Audio] Today we will discuss how to increase our sales through the brand oriented operational sales training. We will focus on understanding the techniques for recommending menu and beverage items and how to improve our product knowledge. By learning how to best recommend menu items and use containers coins and money to increase sales we can help our customers make informed decisions that add to our bottom line. Let's take a look at how we can use these sales techniques to our advantage..

[Audio] In this slide we see a table with four columns to analyze our Beverages and Food menu items. The first column focuses on knowing the names and types of items. The second column supplying us with the ingredients that make up the item and how it tastes. The third column tells us how the item should be prepared and presented and the fourth column gives us tips on closing the sale. It is essential to analyze these four categories to ensure successful sales..

[Audio] When selling food and beverages the most important thing to focus on is the presentation and style of the item. Your customers will be looking for the ingredients and taste so make sure to start with the basic or strongest item first. It’s not necessary to mention preparation unless there is something special that goes into making the item. However it is important to mention the style of the dish grilled marinated baked poached lightly fried roasted oven-baked tossed deep fried and any accompaniments served with. Finally remember to pause and close the sale with a question such as 'shall I make the order for you?' 'would you like to try that one?' or 'would you like to share one?'. How many would the table like? Now that you’re armed with this knowledge you can use containers coins and money to increase sales..

How does it taste? Taste words Spicy Hot Sour Tart Bland Tasteless CHIPS Sweet Sugary Salty Savory Rich Flavorful American English at State americanenglish.state.gov.

peel slice grate pour whisk boil fry roll bake roast poach simmer mix stir grill.

[Audio] Xiao Long Bao is a type of Chinese dumpling made from thin flour-based dough and filled with pork and crab. The Uni and Pork Xiao Long Bao is filled with pork and sea urchin and Salt and Pepper Squid is fried squid with a spicy and savory sauce. Braised Beef Noodle Soup is a bowl of noodles in a rich broth with beef brisket. Oolong Passion Fruit Iced Tea is a blend of oolong tea with sweet passion fruit. Wintermelon Rock Salt & Cheese milk tea is a sweet milk tea with winter melon as a base and salted cheese foam topping..

[Audio] Brand Oriented Operational Sales Training (01) is an important resource in boosting sales. One of the most important parts of successful selling is to be persistent and keep asking for the sale. The saying “if you don't ask you don't get” applies here the more you make an effort to ask for sales the higher your chances of actually getting them. With this training learn how to make use of coins money and containers to your advantage in increasing sales..

[image]. 3. READING THE GUEST.

[Audio] Reading the guest is key to a successful sale. To offer the right food and beverage items for their particular situation it is essential to understand what they need. This will boost sale satisfaction and ultimately increase sales..

[Audio] It's very important to understand how to use containers coins and money when trying to increase sales. This training provides the skills necessary to do so as well as the best strategies for success. Knowing the right approach can make the difference; this training aims to do just that. What do you think?.

[Audio] Observing body language interpreting wants and needs of a guest assessing cues they give us and being prepared to offer assistance and service before they even ask for it is an important concept called Reading the Guest. This skill gives us an advantage in sales..

[Audio] The importance of body language in sales is significant. Customers' true feelings can be seen not just in what they say but also through their body language. Posture that leans forward nods or smiles communicates an interest in what is offered and a more welcoming attitude towards a potential sale. On the other hand postures that show frowning checking the watch or covering the mouth or ear with the hand may signal a lack of interest in the sale. Therefore it is essential that salespeople understand verbal and nonverbal indications in order to close a sale..

[Audio] Understanding the guest's requirements is the first step in any sales training. It's important to be aware of how they view our suggestions and be able to give an appropriate response. We always need to demonstrate that we care while making sure not to offend them so that we can maintain the conversation. Knowing when to stop is also important as it can help us increase our rate of sales..

[Audio] This Brand Oriented Operational Sales Training (01) focuses on helping you get familiar with containers coins and money to improve your sales. It provides valuable information on the best tactics and techniques for sales and customer service. It accommodates all levels of experience from beginner to experienced salespeople with sections from basic sales approaches to more sophisticated strategies to boost customer satisfaction. With this training you can gain the ability and assurance to enhance your sales and draw in new customers..

[Audio] When it comes to the types of guests that may come to your restaurant you should have a wide variety of items on your menu in order to cater for all potential customers. A family with a young child could order a burger or pizza while a businessperson entertaining a client may opt for something more sophisticated like steak or lobster. A couple celebrating their anniversary may order champagne or dessert and a diet conscious person could select a salad or soup. A business lunch meeting could order sandwiches or wraps a strict vegetarian might opt for a veggie burger or vegetable stir-fry and an elderly couple might prefer something lighter like soup or appetizers. Young lovers could select a romantic dinner a group of ladies could choose from a variety of items and a birthday guest could order something extravagant like a cake or ice cream sundae..

[Audio] It is important to listen to customers to understand their needs and find out where their objections come from. With such knowledge you can provide alternatives to meet their needs and make them content with the product. Anticipating customer objections and having alternative solutions on hand can also help to raise customer satisfaction and boost sales..

[Audio] When a customer expresses an objection to a product being presented it is not an indication that they do not want it. It is our job to handle these objections and find the best way to meet our customer's needs. This can be done by offering alternatives and explaining the advantages of each choice. This allows customers to make a decision with all the relevant information..

[Audio] Sales is a demanding profession that requires a specific set of skills. Customers may present various objections and arguments which a salesperson needs to be prepared to deal with. These objections may range from saying that they're in a rush having doubts about the product or its preparation feeling the pricing is too high or having an unfavorable opinion of the salesperson's look or attitude. Other potential obstacles may be related to religious or health issues like allergies or diabetes previous experiences with the product or simply not being open to trying something new. Additionally customers may pay more attention to the needs of other guests or be on a diet. It is therefore important for a salesperson to be aware of these objections and to be equipped to handle them..

[Audio] If a guest declines an offered purchase it is beneficial to suggest something else or inquire as to what they would like. If they have already chosen compliments and a suggested side or dessert may be offered. If there has been a bad experience with the choice offered apologizing and providing an alternate suggestion should be done with further informing of the manager of the situation..

[Audio] Emphasizing the importance of knowing the product to increase sales one should always maintain professionalism remain calm have strong product knowledge stay confident and offer alternative solutions. Shifting to renewable energy sources can help lower greenhouse gas emissions and lead to a better environment..

[Audio] With the given table it is obvious that customers might face a variety of scenarios. To successfully handle each one of them it is essential to possess relevant skills and appropriate tools. The Brand Oriented Operational Sales Training (01) offers the necessary training to use containers coins and money for sales increase. This program provides the right tools and strategies to effectively manage every given situation..

[Audio] We need to understand the product we are selling in order to handle all the possible situations our customers can put us in. Having a solid knowledge of features benefits and limitations of the containers coins and money we are selling can help us make the right decision in every situation. This is what the Brand Oriented Operational Sales Training (01) is all about teaching us the necessary skills to increase our sales..

[Audio] The Brand Oriented Operational Sales Training (01) provides relevant information for sales staff when it comes to increasing sales. One way to do this is by suggesting certain items to customers. Specifically this includes daily specials promotions items customers have previously purchased or expressed interest in beverages and items that may be slow in selling. Doing this can help to boost sales and enhance customer relationships..

[Audio] Lateral or add-on selling is a great way to increase sales. This table shows how different items can be sold together to increase sales. For instance if you are selling Xiao Long Bao you can also suggest a limited-edition iced tea. Or you can offer Xiao Long Bao and a salad together. These suggestions give customers more options and can help increase sales. This is just one of the techniques that the Brand Oriented Operational Sales Training can help you with to increase your sales..

[Audio] Brand Oriented Operational Sales Training offers a valuable chance to understand how to use resources efficiently for a higher sales performance. Have a look at how you can utilize containers coins and money to have effective sales. To be successful in sales you need to ask for a purchase after you have made a proposal. Additionally it is fundamental to finalize the transaction and keep advancing to generate income. Therefore why not try it out?.

[Audio] As sales professionals guest satisfaction is the most important thing. To ensure guests are pleased with their experience customer feedback should be taken seriously and acted upon. Developing a system to measure customer satisfaction can go a long way in boosting sales. Whether it's a customer surveys follow-up calls or other methods it's important to ensure customer satisfaction is at the top of your priority list. " As sales professionals it's vital to ensure that our guests have a positive experience. To do this we must take customer feedback into consideration and act upon it. We must develop a system to measure customer satisfaction so we can identify areas where we can improve. Whether it's through customer surveys follow-up calls or other methods we must ensure that our guests are happy with their experience. This will help us to boost sales and build customer loyalty..

[Audio] Today we are talking about Checking Guest Satisfaction. Good customer service is a key factor in determining the success of your business and ensuring repeat customers. If you demonstrate to customers that you care about their satisfaction and provide a service they are content with they are more likely to come back for more. That's why it's important to understand the benefits of checking guest satisfaction and to demonstrate how to do it. When you check guest satisfaction you can learn what's working and what can be improved. This gives you the opportunity to make necessary changes in order to make sure each customer's experience is a positive one..

[Audio] Checking for customer satisfaction is a great way to ensure that your customer service is top notch. It can help create a more positive atmosphere for both customers and employees. Not only does it show hospitality and that you care it can also build a rapport with customers and allow you to collect valuable feedback. It is a great way to encourage future sales and understand the needs of our customers. Furthermore it can help us to avoid any potential guest complaints. Ultimately by actively checking in with our customers and making sure they're satisfied we can ensure that we are delivering the best service possible..

[Audio] Good evening everyone. When it comes to checking on guest satisfaction and making sure they're enjoying their meal timing is everything. Depending on the type of recommendation you made you can either check soon after the food and beverage is served mid-way through the meal or at the end of the meal. You may even consider checking in if you notice that they haven't finished their meal. By doing that you can make sure that you're giving your guests the best possible experience. Thank you..

[Audio] When it comes to ensuring a guest's satisfaction with their meal staff must be aware of when to interact with them. This includes paying attention to whether the guest is not enjoying their food or drink if something is left on the plate or if the table is being cleared. When serving a table staff should read the guest and use the opportunity to interact and make them feel important. Depending on the recommendation made staff should check on the guest's satisfaction several times throughout the meal for example checking the whole meal or a specific suggestion 3 to 5 times..

[Audio] Asking more specific questions when engaging with guests gives them a better chance to share their feelings and provide more comprehensive feedback. This enables you to gain a better comprehension of the guests' experience and address their expectations. Consequently it is essential to sidestep generic inquiries like “Is everything ok?” in favor of more exact questions..

[Audio] Without greetings and without beginning with "Today": By following the Brand Oriented Operational Sales Training (01) you will be able to effectively use containers coins and money to increase sales. Additionally you will learn how to respond to both satisfied and dissatisfied customers. When a customer expresses satisfaction you can say something like "I'm glad you enjoyed it" or "Would you like another (beverage)?". If the customer is dissatisfied it is important to apologize inquire what he did not like offer an alternative and inform the manager. At the end of this presentation I would like to thank you all for listening..