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[Audio] Welcome! In this module, you'll learn how your body language influences customer experience..
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[Audio] Your body language can make a customer feel welcomed—or ignored. This training helps you get it right..
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[Audio] By the end of this course, you'll be able to recognize and demonstrate effective body language at work..
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[Audio] This short module takes you through essential concepts, practical examples, and a final review..
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[Audio] We often say more with our bodies than with words. Mastering body language is key to great service..
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[Audio] Let's understand what are the do's and don'ts.
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[Audio] These are the do's. The Do's. Smiling. A close up of a person AI-generated content may be incorrect..
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[Audio] These are the don'ts. Don'ts. Frowning. Avoiding eye contact.
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[Audio] Let's explore examples of good and poor body language that affect how customers see you. Your role may differ, but the message is the same: your body speaks volumes. Here's how to make it count..
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[Audio] Test your observation skills! Can you spot what the delivery agent did wrong?.
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[Audio] That's right!. A black and white background with text AI-generated content may be incorrect..
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[Audio] Oops!. A red text with white dots on a black background AI-generated content may be incorrect..
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[Audio] Practice makes perfect. Try these tips daily to build confidence and comfort in using body language..
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[Audio] Let's test your understanding with a few quick questions..
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Which gesture shows openness?. Open Posture. Open Posture.
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2. What % of communication is non-verbal?. 75%. 75%.
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3. True/False: It is ok to look at your phone while customer talks.
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A cartoon of a thumbs up AI-generated content may be incorrect..
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A cartoon of a thumbs up AI-generated content may be incorrect..
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A cartoon of a thumbs up AI-generated content may be incorrect..
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A cartoon of a finger pointing AI-generated content may be incorrect..
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A cartoon of a finger pointing AI-generated content may be incorrect..
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A cartoon of a finger pointing AI-generated content may be incorrect..
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[Audio] You've taken a great first step in mastering body language. Thanks for learning with us!.
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Thank you!.