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1. [image] o SET ADVANCE. BE DVANCE.
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Pre assessment. 2.
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Workshop Agenda. 3. Topic Time Communication Barriers 10:30 -11:30 Communication Patterns HBDI Break Cont, HBDI 11:30- 12:30 pm 12:30- 1:00 pm 1:00 – 2:30 PM Conflict Management 2:30 - 3:00 3:00- 5:00 pm.
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What goes wrong?. 4.
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Definition. 6. Communication is a process of exchanging information, ideas, feelings through speech, signals, writing..
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Encodes. Sender. Feedback. Message. Receiver. Decodes.
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The Communication Barriers. 8.
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Barriers. The Communication Barriers. 9. Encodes.
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Barriers to Effective Communication. 1-Lack of common ground: The Sender / Receiver knows nothing about us and is not aware of shared interest 2-Lack of clarity: The Sender may exaggerate, blur the truth, fail to mention weaknesses in addition to strengths 3-Poor presentation skills: Senders may argue with people, or be bored, distracted.
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Barriers to Effective Communication. 4-Environment and Noise Anything that interferes with Communication Effectiveness due to: 1- Poor choice of channel 2- The use of jargon ,over complicated or unfamiliar terms 3- Failure to recognize non verbal signals..
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“It is the lens through which we see the world” It is our POINT-OF-VIEW.
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is how you receive messages from the world around you, arrange and interpret those messages so that they mean something to you..
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Types of misunderstanding: Appearance: age, gender, language, clothing Association: work, education, home, club Interests: hobbies, friends Thoughts: values and beliefs.
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6- Difference in Thinking preference.
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True Colors provides a non-judgmental language base to enable us to communicate more freely and to appreciate the uniqueness in everyone..
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Look at the chart: saythe Color not the word Yellow White Black White Yellow Red Blue Green Pink Green Yellow Tan.
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Look at the chart: saythe Color not the word Black Blue Green White Green Yellow Red Pink Tan Yellow White Example produces a Left\Right brain conflict The right brain tries to say the color.
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LOGICAL PART AND DETAIL DIGITAL SYMBOLICI RANDOM BIG FREE ZZS/C IMAGINATION DREAM SUR-REAL NOVEL colors TARGET AND DIRECTION SYSTEM ANALYTIC.
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Physiology The Brain Architecture The Organizing Principle Metaphor D c The Whole Brain Model Application The HBDI.
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Know well yourself Exercise. Advanced HBDIs. To Develop your communication skills you have to know yourself first, and how to deal in different situations..
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Cerebral Mode Thinking Processes. Limbic Mode Thinking Processes.
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Results Dominate-decisive Performance and WIIFM Goals Task oriented /Factual.
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Process Follow Rules and laws Slower in decision making Risk averse-hesitant to take action Safety.
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Need to personal security Friendly talkative His emotions may rule Avoid challenges and delay in taking action-less decisive Convince.
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Strategy Competition Future trend New concepts Competition- Cooperate.
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Upper Mode 56% factual quantitative critical rational mathematical logical analytical Left 61% Mode conservative controlled sequential detailed dominant speaker reader imaginative artistic intuitive holistic synthesizer simultaneous spatial Right 39% Mode emotional musical spiritual symbolic intuitive talker reader 44% Lower Mode.
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28. SELECTED OCCUPATIONAL NORMS SCIENTIFIC 'ICAL TROUBLES! IOOTERS" FINANCIAL ENTREPRENEURIAL 1 .FGAL MANAGERIAL +D.MINIS MULTIDO.MINA.vr MULTI IASKING TIVE CUSTO.MER SERVICE DEVF.IDPVF..NTAI. FACII EXPRESSIVE ATIVE SUPERVISOR SOCIAL SUPPORTIVE.
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Exercise Dealing successfully with customer colors.
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وقتي من ذهب! أنجززز..... Blue Analyzer. How to identify: Task oriented. –ve relationship, knowledgeable- poor listener Respect time & Practical firm minded. Do : Persuaded by RESULTS. One message Simple and Fast in short time Be knowledgeable, sell benefits, share case studies. Don’t : Don’t give Excuses or waste his time. Don’t debate or rephrase . Don’t waste his time. Ask to examine & reframe Masked body language- intense – loud voice.
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ايه الجديد ! أانا اول واحد..... Yellow -Experimental.
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انا بحس بالعيان بتاعي.... How to identify: Co-operative- +ve relationship Supportive- price sensitive Kind and descent- talk about family Do : Ask for his advice.-- Build personal relationship Don’t : Don’t push him. Don’t lead or be head to head. Don’t attack him. Open body language- shy to ask Seeks direction-referrals- Ask him how.
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How to identify Very organized and neat. Old Evidence oriented & Cautious. Do : Persuaded by assurance & proof about Safety . Provide all clinical details. Give him assurance for trials (referrals). Don’t : Don’t Push him. Don’t use flash messages Don’t give wrong data. Ask about details and take notes Slow to change Conservative body language.
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Importance of identifying customer style in successful business communication..
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Exercise. 35.
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Communicate with others according to THEIR Communication Styles, not according to your own. Exercise.
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Excessive chatter. Illogical comments. Lack of facts or data. Inappropriate informality. Lack of clarity. “Off the track” communication..
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C D B A.
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[image]. [image].
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Workshop Role play RECOLOR your Sales CALL. Customize message for each customer color. Approach Feature- benefit Closing.
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Any situation in which your concerns or desires differ from those of another person..
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Stopwatch with solid fill Vision Disagreement over the company's long-term direction..
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Stopwatch with solid fill Resource Allocation Competing demands for limited resources..
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“It would be my pleasure.”. “My way or the highway.”.
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Taking quick action Making unpopular decisions Standing up for vital issues Protecting yourself.
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Integrating solutions Promoting learning Merging perspectives Gaining commitment Improving relationships.
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Resolving issues of moderate importance Reaching resolution with equal power and strong commitment Creating temporary solutions Dealing with time constraints Backing up competing/ collaborating.
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Leaving unimportant issues alone Recognizing issues as symptoms Buying time Reducing tensions Knowing your limitations Allowing others ownership.
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Showing reasonableness Developing performance Creating goodwill Keeping “peace” Retreating Maintaining perspective.
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Workshop. Real situation at work you have chosen a style Which one you used? Why ? Result?.