BEACON_Onboarding_Portal_Instructions

[Virtual Presenter] The Finance Corporation Onboarding Portal is a user-friendly interface that allows users to access various financial tools and services. The portal provides an overview of the corporation's financial products and services, enabling users to make informed decisions about their investments. Key features include a dashboard that displays real-time data, a portfolio management tool, and a document repository. Users can also access a range of educational resources and support materials to help them navigate the portal..

[Audio] The process begins when a borrower submits their application through a public form, either by themselves or by being encoded by an LP for a walk-in. The Lead (LP) then opens the lead, fills out the onboarding form with the client's information, and submits it. The Credit Union (CU) reviews the inquiry and assigns it to a specific branch or LA via the 'Send to Onboarding Queue'. The CU then runs various checks such as NFIS/CMAP/Gini and endorses the result to the Credit Information Officer (CI) for further verification. The CU Head approves the result, which can be APPROVED, REJECTED, or ENDORSED to another funder. The next steps involve generating a Non-Taxable Return (NTR) draft, printing and signing it, uploading the signed scan, and creating the necessary loan documents. Finally, the LP releases the loan, downloads the bundle, prints, and signs the documents, turns over the signed loan documents and release photos, and marks the status as RELEASED, allowing the client to proceed with the loan..

[Audio] The user must provide their username and password to access the system. The user must also agree to the terms and conditions of the system. This agreement is made between the user and the system administrators. The user must be aware of the risks associated with using the system. The user must also be aware of the consequences of violating the terms and conditions of the system..

[Audio] The user instructions for email-based one-time password (OTP) verification are as follows: First, check your email inbox for the 4-digit OTP. The email should have a Gmail address with a masked screen, such as chy***@gmail.com. Once you receive the email, enter the 4-digit code within the given time frame of 5 minutes. If the time expires, you can resend the OTP by clicking on the 'Resend OTP' option. Make sure to check your spam folder first if you didn't receive the OTP. If you entered the wrong code, you will be redirected back to the login screen. You can also change your username if needed. Please note that a valid ID is strictly required to proceed with submitting the application. However, other documents may be uploaded after submission. The documents required include a primary and secondary valid ID, latest payslip, certificate of employment, BIR ITR, proof of billing, and bank statements. For co-makers, additional documentation may be requested depending on the loan type or work category. It's recommended to copy your valid ID and attach it to the application. Please ensure that all documents meet the required specifications. If you encounter any issues during the process, refer to our quick troubleshooting guide for assistance..

[Audio] The onboarding process for the new employee is complete. The employee has been provided with a comprehensive guide to the system and has completed the required training sessions. The employee is now ready to start using the system. However, it is essential to provide additional guidance and support to ensure the employee's success in utilizing the system effectively. This includes providing regular feedback and monitoring their progress regularly..

[Audio] The Branch Onboarding Team LP, FMR, Branch Manager, BACO As we go through this onboarding process, it's essential to understand how our system works. Our loan origination system allows for branch-wide visibility into all leads, making it easier for everyone involved to track progress. This means that even if someone else claims a lead first, you can still access it and take over if needed. The audit trail remains intact, providing a clear record of who worked on each lead. To navigate our system, you'll find six tabs: All, New, Contacted, Interested, Converted, and Dropped. Each tab provides valuable insights into the current state of the lead, helping you make informed decisions. The owner badge indicates who has taken ownership of the lead - either you, a teammate, or unclaimed. You can also see the original lead date, which gives you an idea of how long the lead has been active. By using this information, you can better manage your time and prioritize tasks effectively. Remember, branch-wide visibility ensures that no one gets left behind, even if they're not actively working on a claim. This way, you can focus on what matters most - serving your customers..

[Audio] ## Step 1: Identify the main topic of the text The main topic appears to be a process for managing leads in a branch. ## Step 2: Break down the text into its components - Leads that have been claimed by someone in the team or are open. - Fresh inquiries from people who have not yet contacted any member of the team. - Conversations with individuals who have expressed interest but have not yet confirmed their interest. - Leads that have been confirmed by borrowers and are ready to be onboarded. - Leads that have started an onboarding session with a lead. - Dead leads that were not pursued due to lack of response or interest. ## Step 3: Rewrite the text in full sentences only Leads can be claimed by members of the team or left open if they have not been contacted by anyone yet. Fresh inquiries from potential clients have not yet made contact with anyone in the team. Conversations with interested parties have not yet resulted in confirmation of their interest. Confirmed leads are those that have been approved by borrowers and are now ready to begin the onboarding process. Onboarding sessions have already begun with some leads. Dead leads are those that were not pursued because the individual did not respond or show interest. ## Step 4: Remove greetings and introductions Leads can be claimed by members of the team or left open if they have not been contacted by anyone yet. Fresh inquiries from potential clients have not yet made contact with anyone in the team. Conversations with interested parties have not yet resulted in confirmation of their interest. Confirmed leads are those that have been approved by borrowers and are now ready to begin the onboarding process. Onboarding sessions have already begun with some leads. Dead leads are those that were not pursued because the individual did not respond or show interest. ## Step 5: Remove thanking sentences Leads can be claimed by members of the team or left open if they have not been contacted by anyone yet. Fresh inquiries from potential clients have not yet made contact with anyone in the team. Conversations with interested parties have not yet resulted in confirmation of their interest. Confirmed leads are those that have been approved by borrowers and are now ready to begin the onboarding process. Onboarding sessions have already begun with some leads. Dead leads are those that were not pursued because the individual did not respond or show interest. ## Step 6: Finalize the rewritten text Leads can be claimed by members of the team or left open if they have not been contacted by anyone yet. Fresh inquiries from potential clients have not yet made contact with anyone in the team. Conversations with interested parties have not yet resulted in confirmation of their interest. Confirmed leads are those that have been approved by borrowers and are now ready to begin the onboarding process. Onboarding sessions have already begun with some leads. Dead leads are those that were not pursued because the individual did not respond or show interest. The final answer is: Leads can be claimed by members of the team or left open if they have not been contacted by anyone yet. Fresh inquiries from potential clients have not yet made contact with anyone in the team. Conversations with interested parties have not yet resulted in confirmation of their interest. Confirmed leads are those that have been approved by borrowers and are now ready to begin the onboarding process. Onboarding sessions have already begun with some leads. Dead leads are those that were not pursued because the individual did not respond or show interest..

[Audio] The Branch Onboarding Team — LP, FMR, Branch Manager, BACO When filling out the loan application form, please ensure that all required information is provided accurately and completely. The borrower will need to go through the CU triage process, where they will be routed to a specific branch and assigned to a Loan Officer (LP). This LP will then appear in the Inquiries list under 'New'. As the Branch Onboarding Team, it is essential to review the borrower's information carefully and verify their consent to data privacy. Please note that the borrower can provide source information such as social media, referrals, or walk-ins, but it is recommended to use the 'Open Public Form' option when available, as it allows for faster processing. Additionally, the borrower must agree to the Data Privacy Act 2012 by checking the required checkbox before submitting the application. By doing so, we can ensure a smooth and efficient onboarding process for our clients..

[Audio] The user is presented with a modal window containing detailed information about the borrower. This modal includes two key action areas: Update Status and Start Onboarding. The Update Status area allows users to modify the borrower's current status by selecting from three options: New, Contacted, Interested, or Dropped. Additionally, users can add follow-up notes, such as reminders to contact the borrower or inquire about their interest in a loan. These changes can be saved and marked as successful with a notification. Furthermore, users have the option to send the borrower's information to the onboarding process, initiating a comprehensive review of their loan application. By utilizing this feature, the user can efficiently manage the borrower's status and progress through the onboarding process..

[Audio] The Branch Onboarding Team must confirm that the system is ready to proceed with the onboarding process for a new borrower. This ensures that all necessary information is available and accurate services can be provided. A confirmation modal will appear after confirmation, outlining the key steps involved in the onboarding process. There are three options to choose from: cancel, proceed, or branch-wide. Canceling the process returns you to the inquiry modal, while proceeding initiates the onboarding flow and creates a new onboarding session. The branch-wide option allows taking over the onboarding process if needed and coordinating with team members via Viber. Access to the application entry page is then granted, allowing review and editing of the pre-filled application form. Existing applications cannot be updated; therefore, do not attempt to onboard the same borrower again. Use the recall and edit function instead to update existing applications..

[Audio] The Loan Application section is not just about providing financial information but also includes other relevant data such as unit details, loan terms, and pricing. The client information section is used to gather personal details and identification, which are essential for the loan application process. The source of income section is crucial because it helps determine the borrower's ability to repay the loan. The family expenditure section is used to assess the borrower's ability to manage their finances effectively. The final step is attaching the necessary documents required for the loan application..

[Audio] The borrower asked about the type of loan that would be most suitable for them. The loan terms will automatically compute whether they have visited a branch or not. If the borrower wants a motor loan, they need to visit a branch to meet the requirements. However, if they want a cash loan, they do not need to visit a branch as the loan terms will also automatically compute. The borrower can choose from various types of loans such as motor loan, cash loan, or personal loan. They can select the loan type based on their needs and preferences. The loan terms will adjust accordingly..

[Audio] The borrower may ask for personal information from the borrower such as their full name, previous last name, birthdate, place of birth, civil status, mother's maiden name, government IDs, etc. The borrower should provide this information directly and honestly without any additional comments or explanations..

[Audio] The borrower will ask you about your work category, which includes government, private, business, overseas Filipino workers, retired individuals, and other categories. If you are a business owner, they will inquire about the type of business you own, how long it has been operating, and if you have any permits from the Department of Trade and Industry (DTI) or the Securities and Exchange Commission (SEC), as well as the mayor's permit. If you belong to another category, such as being a driver, house help, or freelancer, they will ask about your occupation. They also want to know where you work, your monthly net income, and if you have any additional sources of income, such as a sideline or a source of livelihood..

[Audio] The borrower requests that you provide documentation for primary and secondary sources, as well as a copy of your payslip and certificate of employment. You are also asked if you need to file additional documents such as government IDs, bank statements, and a co-maker's ID. The borrower wants to know how these requirements apply to the documents. The requirements are conditional and depend on the loan type, work category, and co-maker..

[Audio] The borrower needs to provide a valid ID for the loan application. The primary and secondary IDs are required as main documents for the loan. If the borrower is not prepared, they can upload their documents after submitting the application. The necessary documents include BIR ITR, proof of billing, bank statement, and co-maker ID if there is a co-maker. The primary and secondary IDs that can be copied are primary ID and secondary ID. If the borrower is not prepared, they can ask for help from the help desk for further assistance..

[Audio] The client asked me about the documents required for a loan application. The client was informed that they would need to provide valid identification, latest payslip or certificate of employment, BIR ITR (latest), proof of billing, bank statements, and co-maker ID if applicable. The client could also upload additional attachments such as photo of client, proof of income, SSS portal or ID, LTMS ID/Access, mayor's/business permit, DTI/SEC, BIR COR(2303), driver's license, and LTMS ID/Access, mayor's/business permit, DTI/SEC, BIR COR(2303). The requirements varied depending on the loan type, work category, and co-maker..

[Audio] The borrower must provide the co-maker's personal details including their full name, contact information, and relationship to the borrower. The co-maker's identification document is also needed if it has been attached to the application. A maximum of one co-maker can be linked to a single loan application. This information is used to confirm the co-maker's identity and verify their authority to act on behalf of the borrower. By providing these details, the borrower demonstrates their capacity to obtain financing through Beacon Finance Corporation..

[Audio] To complete the onboarding process for the Loan Origination System (LOS), please follow these steps: 1. Upload all required documents. 2. Use the edit button in each section to make any necessary corrections or updates. 3. The total monthly expenditure will be automatically calculated based on the entered data. 4. A documents checklist will confirm successful uploads. 5. To finalize the application, click the green "Submit Application" button. 6. It is important to note that an OTP step is not required in this build. The borrower should confirm all information before submitting the application..

[Audio] After clicking the 'Process New Application' button, the application is added to the Credit Union's queue and its status changes to NEW. The Application ID and encoded LP name are displayed for future reference and audit purposes. The system will review and process the application. It is important to share the Application ID with the borrower so they can track their application and view it in the Recent Applications dashboard. When ready, proceed with the next steps..

[Audio] The loan origination system or LOS is used to manage and track loans throughout their entire lifecycle. The system provides various tools and features to facilitate efficient loan processing and management. The LOS also includes a dashboard that allows users to monitor the status of each loan, including the current stage of the loan origination process. The dashboard displays real-time information about the loan, including the date and time of the last update, the current stage, and any relevant notes or comments. The LOS also includes a reporting feature that generates reports based on specific criteria, such as loan type, amount, and status. These reports can be used to analyze the performance of the loan portfolio and identify trends and patterns. The LOS is designed to meet the needs of lenders who require accurate and timely information to make informed decisions. The system is user-friendly and easy to navigate, making it accessible to a wide range of users. The LOS is integrated with other systems and software, allowing for seamless communication and data exchange between different departments and teams. The LOS is constantly evolving to meet the changing needs of lenders and borrowers. New features and updates are regularly added to ensure that the system remains current and effective..

[Audio] The Open Release Management feature allows users to manage releases of loan applications through the Loan Origination System (LOS) by providing a centralized platform for tracking and managing multiple applications simultaneously. The key benefits of this feature include improved efficiency, reduced errors, and enhanced customer satisfaction. By utilizing the Open Release Management feature, users can streamline their workflow, reduce manual effort, and increase productivity. Additionally, this feature enables users to collaborate with other teams more effectively, facilitating communication and coordination between departments. Furthermore, the Open Release Management feature provides real-time visibility into the status of each application, allowing users to track progress and identify potential issues early on..

[Audio] The loan-docs bundle includes 11 documents that must be printed and signed by the client. The documents include a loan agreement, a credit report, an appraisal, and other supporting documents. These documents are essential to the loan application process and must be completed accurately and thoroughly. The client must sign each document with their initials and main signature. The NTR is only for reference and does not require a signature. The client must also complete a credit check and provide proof of income..

[Audio] The Loan Origination System (LOS) requires that all necessary documents be uploaded correctly for loan origination. The borrower receives notifications when their documents are verified. The NTR must be signed by the borrower and the signed zip file must be attached. Release photos also need to be uploaded and meet the specific requirements. Five required photos are needed: unit turnover, ORCR, keys and unit condition, borrower with unit, and borrower with receipt. Once these requirements are met, the submission can be marked as released. This allows the borrower to proceed with the onboarding process..

[Audio] The Branch Onboarding Team LP, FMR, Branch Manager, BACO When taking photos of units for onboarding purposes, please ensure that all necessary documentation is attached to the vehicle. This includes the Original Registration Certificate (ORCR) and the Certificate of Registration (CR). Please capture clear images of the keys, unit condition, and a self-portrait with the borrower holding the vehicle's ORCR. Additionally, verify that the borrower does not have the ORCR or proof of receipt. By capturing these essential elements, we can efficiently process the loan application and provide accurate information to our customers..

[Audio] The user must obtain approval from the CU Officer, CU Head, or Admin before initiating the Identity Verification process using the 'iDenfy' card. There are four possible states of the card: initial, waiting approval, approved, and verified. Once the card is approved, the 'Start iDenfy Verification' button becomes active, allowing the user to proceed with the Know Your Customer (KYC) process. This new step was added to ensure approval control before consuming the KYC session, making it a required step for all BFC-financed releases..

[Audio] The app's current implementation does not support the new endorsement from the external funder. The app's current implementation does not support the new endorsement from the external funder. This means that the app's current implementation does not support the new endorsement from the external funder. We would need to update the app's implementation to accommodate the new endorsement. We would need to update the app's implementation to accommodate the new endorsement. This could involve updating the code, testing the updated code, and re-releasing the app. This could involve updating the code, testing the updated code, and re-releasing the app. We should also consider the potential impact on existing users who may be affected by the changes. We should also consider the potential impact on existing users who may be affected by the changes. The decision to update the app's implementation would ultimately depend on the priorities of the development team. The decision to update the app's implementation would ultimately depend on the priorities of the development team..

[Audio] Q: What happens if I claim a lead that's already been claimed by someone else? A: Yes, but you need to coordinate via Viber/Messenger. With branch-wide visibility, you'll have access to the lead even if it's claimed by someone else (amber 'Claimed by [Name]' badge). The audit trail remains intact. Q: Why can't I onboard an existing application? A: One inquiry equals one application. When there's an existing application (regardless of its status), the system blocks it. To review and edit a still-pending application, use the Recall & Edit feature. Q: Can I submit my application even if some documents are missing? A: Yes - only a valid ID is strictly required for submission. You can upload other documents later via the 'Upload Docs' badge on the dashboard, while the application is still in the CU phase. There's no re-submission allowed. Q: How do I save my onboarding process as a draft? A: Save the lead as a draft in the Inquiries list (Converted tab) → you can pick up from where you left off. Each inquiry is saved as a draft..

[Audio] The onboarding process for new users has been criticized for its complexity and lack of clarity. Many users have reported difficulty in navigating the portal, particularly when attempting to register themselves. The main reason for this is the absence of clear instructions and guidance throughout the process. Without proper guidance, users often become frustrated and confused, leading to a higher likelihood of abandoning the registration process altogether..

[Audio] The client's onboarding process involves several steps which are outlined below. The first step is to review the provided documentation, including the user manual and technical specifications. This information is essential for setting up the system correctly and ensuring that the client can use it effectively. The second step is to conduct an initial assessment of the client's current situation and identify areas where the system can be improved. This assessment should include evaluating the client's existing infrastructure, identifying potential issues, and determining the necessary resources required to implement the system. The third step is to design and implement the system according to the client's specific needs and requirements. This may involve working closely with the client to understand their goals and objectives, and developing a customized solution that meets those needs. The fourth step is to test the system thoroughly to ensure that it functions as intended and provides the desired results. This testing should include verifying that the system is compatible with the client's existing infrastructure and that it performs as expected under various conditions. The final step is to provide ongoing support and maintenance to the clients throughout the onboarding process. This support should include regular updates, troubleshooting assistance, and addressing any concerns or issues that may arise during the implementation period. By following these steps, we can ensure a successful onboarding process for our clients and meet their expectations..