BCS_Company Overview

COMPANY OVERVIEW BCS TECHNOLOGY www.bcstechnology.com.au.

[Audio] Slide 2: This presentation will provide an inside look into BCS Technology, including our services and expertise. Our agenda includes BCS Customer Support, About BCS, BCS at a Glance, BCS Solutions & Expertise, BCS Experience, and BCS Travel Domain Expertise. Our team at BCS Technology is dedicated to providing exceptional customer support and ensuring a seamless and efficient experience for our clients. BCS Technology has been a leading player in the market for several years, thanks to our expertise and knowledge. Our goal is to provide innovative and customized solutions that meet the specific needs of our clients. We take pride in our ability to offer a wide range of solutions and expertise to meet our clients' changing needs. Our experienced team is equipped with the latest technology and tools to provide the best solutions in the industry. We have a strong track record of successful project delivery and high levels of customer satisfaction. Our experience covers a variety of industries, with a particular focus on the travel domain. BCS Technology has established centers in key locations, enabling us to offer a nearshore and offshore model for project delivery. This model ensures cost-effectiveness and timely project completion. We also have a range of continuously updated apps and tools that improve the efficiency of our services. Our services also include comprehensive reporting, as well as training and support for our clients. We believe in keeping our clients informed and equipped with the necessary skills for success. Our competitive rate card reflects our dedication to providing cost-effective solutions without compromising on the quality of our services. We constantly monitor industry trends to ensure that our BPO outsourcing services are up-to-date and reliable. Finally, we take advantage of the highly skilled workforce and favorable outsourcing environment in the Philippines..

[Audio] BCS Technology is a global leader in IT Professional Services. We have a strong presence in Friedrichshafen, Germany, Toronto, Canada, Gurugram, India, Monticello, Singapore, USA, United Arab Emirates, and Guadalajara. Our company is recognized as an award-winning force in the digital world. We offer expertise in a wide range of industries, including FMCGs, aviation, banking, healthcare, education, and automotive. Our clients trust us to provide high-impact, cost-effective solutions that drive transformative change through technology. Our focus on innovation has allowed us to deliver cutting-edge solutions that enhance productivity, security, and data management. We offer services tailored to the specific needs of each industry we serve, such as M365, Service Desk, Azure, and Snowflake. With our presence in Australia, Asia, Americas, and Europe, our experienced consultants are able to provide seamless IT solutions that optimize cloud environments, streamline support operations, and increase business efficiency. Our solutions not only reduce costs, but also drive revenue and deliver desired customer outcomes. To learn more, please visit our website at www.bcstechnology.com.au. BCS Technology strives for digital excellence..

[Audio] Slide number 4 gives a closer look at BCS Technology, a leading software development company with over 15 years of experience. The company has established partnerships with over 600 professionals and has a strong presence in academia. Their reach extends across 8 countries, allowing for 24/7 support for clients. What sets BCS Technology apart is their commitment to corporate social responsibility and expertise in artificial intelligence. They are dedicated to making a positive impact in the world through innovative solutions, reflected in their numerous patents and software development expertise. The company works with leading brands and is always pushing the boundaries of what is possible. For more information, visit their website at www.bcstechnology.com.au. Stay tuned for more exciting information about BCS Technology on the following slides..

[Audio] Slide number 5 features the key management team for BCS Technology's Philippine accounts. The team includes Rose Flora, Jonathan Perez, Harendra Samarasinghe, Richard Parhusip, Justin Hipolito, and Rachael Uycoque. Rose Flora holds the position of Chief Commercial Officer and is responsible for customer engagement globally, leading sales initiatives and managing commercial activities for BCS. Jonathan Perez serves as the Accounts Manager, overseeing relationships with clients in the Philippines. Harendra Samarasinghe is the Chief Solutions Architect and specializes in project reengineering and operational excellence. He also leads the project team for OmniX and holds a certification in agile practice. Richard Parhusip is the Chief Delivery Officer and manages project delivery in the Americas. He is an expert in Navitaire and leads the project team for Volaris, a top digital airline in Mexico. Justin Hipolito is the Senior Project Manager and oversees the software architecture and design for projects globally. He also leads the Solution Architecture Board and the DevOps practice at BCS. Rachael Uycoque serves as the Delivery Manager for the Americas, leading the project management office and implementing delivery and project management standards across all centers and accounts. Together, this team drives strategic execution, optimizes resources, and utilizes effective methodologies for the success of BCS projects. For more information about our company and team, please visit our website at www.bcstechnology.com.au..

[Audio] Slide number 6 of our company overview presentation for BCS Technology will introduce you to our key management team for our Philippine accounts. They play a vital role in driving our company's success. Asim Salim is our Chief Commercial Officer, responsible for customer engagement and leading our sales initiative globally. With his expertise and strategic execution, he has successfully driven our commercial activities and supported our growth and revenue goals. Tish Del Mundo, our Chief Technology Officer, oversees our company's technology strategy and ensures alignment with our business goals. Together with his team, Tish continuously drives development, implementation, and scalability of secure and efficient systems. Harendra Samarasinghe, our Business Development Chief, plays a crucial role in pursuing new business opportunities and maintaining strong client relationships to drive long-term partnerships and support our company's growth. Richard Parhusip, our Senior Project Manager, oversees project delivery in our American region. With his expertise in project reengineering and operational excellence, Richard ensures successful outcomes for our clients. He is also the project manager for our OmniX team and a certified agile practitioner. Justin Hipolito, our Delivery Manager for the Americas, is an expert in Navitaire and leads the project team for Volaris, the top digital airline in Mexico. His guidance has resulted in exceptional results for our clients. Lastly, Rachael Uycoque, our Chief Delivery Officer, oversees project delivery across all accounts. She drives strategic execution, optimizes resources, and utilizes effective methodologies to ensure successful outcomes. Together, our key management team is dedicated to the success of our Philippine accounts and providing exceptional services to our clients. We are proud to have such a talented and experienced group leading our organization. Please stay tuned for more updates on BCS Technology..

[Audio] Our company's mission is to bring value to our customers through a combination of global tech talent at scale and a strong focus on innovation, thought leadership, and continuous improvement. We strive to provide top-quality solutions that meet their unique needs and help drive their success. By leveraging the talents of our global team and constantly striving for improvement, we aim to deliver the best possible results for our customers. We are committed to staying at the forefront of technological advancements and constantly evolving to meet the ever-changing needs of the business world. Our mission is a driving force behind everything we do at BCS Technology and guides our actions. Please visit our website at www.bcstechnology.com.au for more information on our company and how we can help you achieve your goals..

[Audio] This is slide number 8 out of 50. Our company, BCS Technology, focuses on providing high-quality services to our clients as well as creating a positive impact in the community. We prioritize the well-being of our staff and strive to foster a positive work culture. This is why we regularly organize corporate-sponsored social events and participate in charity initiatives. Through this, we not only contribute to the betterment of our community but also promote a sense of unity and camaraderie within our team. To learn more about our company and values, please visit our website at www.bcstechnology.com.au..

[Audio] BCS Technology, located at www.bcstechnology.com.au, offers a wide range of expertise and experience to meet all of your technology needs. We have a strong track record with numerous successful projects, making us a leader in the technology industry. Our highly skilled professionals are dedicated to providing top-notch services and solutions to our clients. At BCS Technology, we prioritize constantly evolving and adapting to the rapidly changing market. This has allowed us to stay ahead of the curve and deliver cutting-edge solutions to our clients. With years of experience, we have built a strong reputation for delivering quality services and products, as attested by our satisfied clients. As we continue to expand and grow, we remain committed to maintaining our high standards and providing unparalleled service. Our goal is not only to meet, but exceed your expectations. We invite you to visit www.bcstechnology.com.au to learn more about our company and the services we offer, and we look forward to the opportunity to work with you..

[Audio] This slide, number 10, focuses on our technology partners at BCS Technology. Our company recognizes the critical importance of staying ahead in the rapidly evolving world of technology. Through strategic collaborations with leading industry providers, we are able to offer our clients the best solutions. Our partnerships foster a culture of innovation and ensure that we are continuously seeking out improved ways to serve our clients. We are dedicated to constantly improving our services and staying up-to-date with the latest developments in technology. Our partnerships also provide our team with top-notch training and certifications, equipping them with the latest knowledge and skills to offer the best solutions to our clients. We are proud of our partnerships and the value they bring to our company and clients. We are constantly expanding our network and establishing new collaborations to further enhance our services. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] We will be discussing BCS Technology's thought leadership and our current workshops and partnerships. BCS Technology is a leading technology solutions provider, offering workshops to customers in Australia, Philippines, and Singapore. We work with trusted technology partners to provide cutting-edge solutions to our clients. Our workshops cover topics such as Artificial Intelligence, Application Modernizations, Blockchain, Cloud Analytics, and Big Data. Our goal is to equip our customers with the latest technology and help them stay ahead in their respective industries. Our dedicated blockchain practice was established in 2017 and we aim to assist clients with the adoption of this technology through a Design Thinking approach. For more information about our services, please visit our website at www.bcstechnology.com.au. We believe in using technology to drive success and growth for our clients. Stay tuned for more updates from BCS Technology..

[Audio] Slide number 12 provides a closer look at the BCS Technology Company Overview. BCS Technology is a well-established IT company with a global presence in four key locations: Philippines, India, Sri Lanka, and Mexico. Our Philippines center has over 150 resources and our Colombo, Sri Lanka center has 70+ resources, making our network of talented professionals ready to support your business needs. Our strategic university partnerships are one of our key strengths, particularly in Gurgaon, India where we have a strong network of partnerships that provide a constant influx of 30+ resources to support the Americas. This not only ensures a steady supply of young, innovative talent, but also allows us to stay at the forefront of technology. Located in a prominent aviation hub surrounded by industry leaders, our Gurgaon center is a hub for experts in cloud, infrastructure, and DevOps. We take pride in our bilingual expertise and have a strong cloud presence with data centers in India and the Philippines. In fact, our Manila hub is home to over 350 resources and our strong focus on providing top-notch customer service in call centers, BPO, and service excellence. Our Philippines center is also a hub for call center, BPO, and service excellence, with a strong focus on providing top-notch customer service. We are proud of our strong cloud presence and data centers, providing our clients with the latest technology and resources to support their business needs. Furthermore, BCS Technology is making a mark in the field of AI and incubation with our collaboration with Jaseci Labs and the University of Moratuwa, resulting in Sri Lanka's first AI and incubation lab. This showcases our commitment to staying ahead of the game in the constantly evolving tech landscape. With a strong presence in four key locations and a diverse range of resources and expertise, BCS Technology is the ideal partner for all your IT needs. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] Slide number 13 out of 50. The benefits of outsourcing for companies. Slide number 13 highlights three main reasons why companies choose to outsource their business processes - cost savings, access to expertise, and scalability. The first reason, cost savings, is a crucial aspect for many businesses. Outsourcing allows companies to save on labor and infrastructure costs, freeing up resources for more efficient allocation. Outsourcing also provides access to specialized skills and knowledge from external resources, improving efficiency and productivity. Lastly, outsourcing offers scalability to quickly adapt to the constantly changing business landscape. But that's not all. Outsourcing BPO can also improve customer service and reach a global market through advanced technology and global reach. In summary, outsourcing BPO brings cost savings, access to expertise, and scalability for businesses, opening up opportunities for growth and success. For more information about BCS Technology, please visit www.bcstechnology.com.au. This concludes slide number 13. More insights will be shared throughout the presentation..

[Audio] We will now discuss the Philippine Advantage and its role in our success as a leading BPO service provider. The Philippines has a highly skilled and English-proficient workforce, with over 70% of the population being fluent in English. This results in smoother and more efficient communication with our Western clients, leading to higher customer satisfaction. Additionally, the Philippines is highly rated for cultural compatibility with Western markets, further enhancing our ability to deliver exceptional services to our clients. Our strong focus on customer satisfaction and quality assurance has made us known for providing top-notch, customer-centric services. However, it is not just our exceptional workforce that sets us apart. The Philippines' strategic location in a time zone that allows for round-the-clock operations is a major advantage. This enables us to provide 24/7 support to our clients in North America and Europe. In comparison, other countries may offer similar service levels, but at a higher cost. While some Eastern European countries may have slightly higher costs, and some African nations are still developing their infrastructure for BPO scalability, in the Philippines, we are able to provide cost-effective services without compromising on quality. For more information on BCS Technology and the Philippine Advantage, please visit our website at www.bcstechnology.com.au..

[Audio] In this presentation, we will be discussing the advantages of operating our business in the Philippines. The country's high-quality infrastructure and technology, as well as significant investments in telecommunications and IT infrastructure, provide a stable environment for BPO operations. The Philippines also offers strong government support and incentives for the industry, including tax incentives and infrastructure support. This includes the establishment of IT parks and economic zones, creating a favorable environment for our business. One major advantage of operating in the Philippines is the reduced attrition rates, leading to higher employee satisfaction and continuity of service for our clients. The adaptability and resilience of the Philippine BPO industry is also a key advantage, as seen during the COVID-19 pandemic when the industry successfully transitioned to remote and hybrid work models. Overall, the Philippines offers a highly advantageous environment for BPO operations, making it an ideal location for BCS Technology to provide top-notch services to our clients. Let's now move on to slide number 16..

[Audio] gement models to meet their unique needs. These models are designed to cater to different project sizes, budgets, and timelines. Our first model is the Time and Material model, which is perfect for projects with evolving requirements and agile development. This model offers flexibility and ensures that the project stays on track with the client's changing needs. Next, we have the Fixed Price model, which is ideal for projects with well-defined requirements and specific timelines. This model guarantees completion within the agreed upon budget and timeline, providing our clients with peace of mind. Lastly, our Dedicated Team model is suitable for clients who require a dedicated team for a long-term project. This model promotes better communication, collaboration, and control over the project, leading to a successful outcome. Additionally, we offer a Hybrid model, which combines our engagement models to create a customized solution for our clients. This model considers the unique needs of each project and tailors the approach for its successful execution. Our goal at BCS Technology is to provide our clients with the best possible solutions and ensure their satisfaction and success. We strongly believe that the right engagement model can significantly impact the success of a project, and we are dedicated to finding the perfect fit for each client. For more information on our engagement models, please visit our website at www.bcstechnology.com.au. We appreciate your time in joining us for this presentation and look forward to the potential of working with you in the future. Keep an eye out for more exciting updates on BCS Technology..

[Audio] Today, we will be discussing the Company Overview for BCS Technology and the various services we offer. We believe in creating strong and lasting partnerships with our clients and offer flexible engagement models to meet the specific needs of each project. Our staff augmentation services provide top-quality resources and experts to support your projects and fill any skill gaps within your organization. We also offer managed services to free up your resources and enable you to focus on your core business. Our team takes care of the day-to-day management and support of your IT systems. We specialize in delivering successful and efficient projects for our clients, using the latest technologies and industry best practices. Our website, www.bcstechnology.com.au, contains more information about our company and services. Thank you for your interest in learning more about BCS Technology..

[Audio] Slide number 18 of our presentation focuses on how BCS Technology leverages expertise for productivity and cost efficiency. Our company follows the Onshore + Nearshore + Offshore model, allowing us to provide specialized expertise, quick responsiveness, and continuous engagement for our clients. This is possible due to our highly skilled offshore IT team. One of the key highlights of our model is its flexibility, as we can adapt to meet unique client requirements. This results in increased productivity and cost benefits for our clients. Our model offers up to 70% cost savings, making our services a worthwhile investment. Our local customer success team works closely with our offshore delivery team to ensure efficient operations. Visit our website at www.bcstechnology.com.au for more information on our company and services..

[Audio] Slide 19 of our presentation on BCS Technology showcases our unique and efficient Onshore + Offshore Model that sets us apart from other IT companies. Our clients are assigned a dedicated customer success team whose role is to provide expert advice in areas such as Software Development, Project Management, Solutions Architecture, Cloud/Infra, and Innovation. Our customer success team acts as an external IT advisory team for our clients, offering guidance and support throughout the entire process. In addition to the customer success team, each client is also assigned a client partner and project manager to oversee and manage all day-to-day activities related to their engagement with us. This ensures a smooth process and ensures that our clients' needs are always met. Our services also include Project + Staff Augmentation and Managed Services Teams for even more comprehensive support. To further enhance our services, we have a dedicated 24x7 technical support team available to assist our clients outside of regular business hours. We understand that IT issues can arise at any time, and we are committed to being there for our clients whenever needed. At BCS Technology, we are dedicated to providing exceptional services and solutions to our clients. Our customer success team and dedicated support teams are just a few examples of how we achieve this. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] In this slide, we will discuss BCS Technology's experience in project delivery. Our company has a strong track record of successfully managing and delivering IT projects for clients from various industries around the world. Our team is well-versed in industry standard approaches such as Agile, Waterfall, and Kanban. We have completed a variety of successful projects, including an infrastructure transformation for Jetstar, an Office 365 rollout for the Questas Group, a microservices transformation for Volaris Airlines in Mexico, and a data warehouse implementation for a large manufacturing group in Australia. We have also worked on a microservices transformation for Toyota Finance and a conversational AI solution for a travel and loyalty company in Asia. Our diverse portfolio of project delivery experience and track record demonstrate our ability to meet our clients' needs. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] BCS Technology's presentation highlights some of their major projects, demonstrating their expertise and capabilities. These projects have significantly contributed to the growth and success of their clients. One of their major achievements was the infrastructure transformation project for Jetstar, resulting in improved operational efficiency and reduced costs. They also successfully rolled out and migrated Office 365 for the Questas Group, impacting over 600 users and modernizing their workplace. BCS Technology also helped Volaris Airlines in Mexico improve their website performance and user experience through a microservices transformation. In addition, they implemented a data warehouse for a large manufacturing group in Australia, enabling them to access and analyze critical data easily. Their expertise in Conversational AI technology has been showcased through the implementation of a solution for a large travel and loyalty company in Asia. Finally, they undertook a microservices transformation for Toyota Finance's loan processing platform, streamlining the process and improving customer satisfaction. BCS Technology is committed to delivering exceptional results for their clients and invites interested parties to visit their website for more information on their services..

[Audio] In slide 22 of our BCS Technology Company Overview presentation, we introduce our staff augmentation services. As a leading provider of tech solutions, we understand the value of a skilled and dedicated team for business success. Our offshore staff augmentation engagements ensure that our staff are solely dedicated to our clients and their work is managed by the client themselves. This allows for seamless integration and maximum productivity and efficiency. Additionally, our team at BCS supports this through various key activities such as recruitment services, internet and business continuity planning, HR, induction/onboarding, staff well-being management, payroll/legal compliance, office facilities and equipment, software licenses, technical training, and technical mentoring/guidance. We also provide regular activity reports to keep our clients informed and up-to-date. At BCS Technology, we strive to provide tailored solutions for our clients, as their success is our success. For more information, visit us at www.bcstechnology.com.au. In our upcoming slides, we will discuss the benefits of our collaboration and project management services. Stay tuned!.

[Audio] Today, we will be discussing the recruitment process at BCS Technology. Our company prioritizes finding the most qualified and skilled individuals who align with our values and goals. We begin by advertising the job opening on various platforms to reach a diverse pool of potential candidates and ensure equal opportunity. Our HR department then screens and shortlists promising candidates, who then go through technical and cultural fit assessments. Thorough background and reference checks are also conducted to ensure strong work ethic and character. Final candidates are offered an attractive compensation package and comprehensive training and development programs. At BCS Technology, we value diversity and inclusivity, which is reflected in our recruitment process. We continuously seek feedback from our employees to improve and make our process more efficient. For more information about our company, please visit our website at www.bcstechnology.com.au..

[Audio] Our presentation is on BCS Technology and its key service, Application Managed Services (AMS). We understand the importance of focusing on core business and offer AMS to handle the technical aspects of application development, enhancement, maintenance, and support. Our AMS is governed by service level agreements and KPIs, guaranteeing top-notch support and maintenance for applications. This service aims to make your life easier and improve business functionality. BCS Technology is currently working with over 45 custom-built applications at Jetstar and providing support to Volaris Airlines, the largest airline in Mexico. We also manage several travel mobile apps. Our commitment is to always deliver exceptional results and provide top-quality service to our clients. We have a strong track record of successful AMS engagements and are excited to help your business thrive. For more information, please visit our website at www.bcstechnology.com.au. We look forward to working with you..

[Audio] The team at BCS Technology has worked tirelessly to ensure the success of the Cebu Pacific Software Factory Project. Our product owners have closely aligned with project goals and take a hands-on approach, continuously grooming and refining initiatives. They oversee project delivery per sprint and ensure that backend configurations are in place to support the project's strategic vision of improving customer experience. Our team uses a data-driven approach to translate business requirements into technically feasible solutions. We pride ourselves on providing value-adding insights to our clients and adhere to defined performance metrics and security protocols. Through our efforts, we have delivered over 250 feature enhancements in just 11 months and have seen a 621% reduction in crash rate and 99% uptime in just two sprints. Our process has been transformed from a siloed perspective to an integrated one, making us a valuable partner in any project. To learn more about our company and services, please visit our website..

[Audio] "On slide number 26, we will be discussing the solutions and expertise offered by BCS Technology. Our website, www.bcstechnology.com.au, provides more information on these services. We are proud to be a leader in providing innovative solutions to our clients. Our team of experts has a wealth of experience in various industries, allowing us to provide tailored solutions to meet our clients' specific needs. Our website showcases our expertise and successful projects in different industries. We offer a wide range of solutions to cater to the unique challenges of each business. Our services include software development, technology consulting, project management, and digital solutions, among others. Our cutting-edge technology has helped businesses of all sizes improve efficiency, reduce costs, and enhance overall performance. We continuously strive to stay ahead of the game by embracing new technologies and methodologies. For more information on our solutions and expertise, please visit our website. Make sure to join us for the remaining slides, where we will dive deeper into the capabilities and achievements of BCS Technology..

[Audio] This presentation will focus on BCS Technology and our range of services. Our company takes pride in offering AI-powered and 24/7 multichannel self-service tools to our clients. With scalable teams and comprehensive travel support, we guarantee seamless and efficient assistance to our customers at all times. Our teams are capable of providing around-the-clock support for Arnott's customers as our company continues to grow. Our model allows for easy scaling of support teams to meet any fluctuating demands without compromising service quality. This means we can effectively utilize AI chatbots and self-service options to resolve simple customer inquiries. Additionally, we provide end-to-end support for Arnott's customers, including product inquiries, order modifications, cancellations, and technical support requests across all communication platforms. Our team is well-equipped to manage orders, address special requests, such as bulk orders and dietary information, and handle loyalty program and technical issues. We are also dedicated to efficiently resolving escalations, complaints, and service desk requests. Our main priority at BCS Technology is to deliver exceptional customer experience services through various communication channels, including phone, email, and chat. We are committed to ensuring that our clients' customers always receive top-notch support, regardless of demand fluctuations. Thank you for considering BCS Technology for your customer experience needs..

[Audio] Slide number 28 of our presentation is dedicated to discussing BCS Technology and our unique Nearshore + Offshore model. This model is designed to provide our clients with specialized expertise, responsiveness, and continuous engagement. It combines the efficiency and cost-effectiveness of offshore resources with the reliability and local customer success of our onshore team, resulting in high-quality products and services and up to 70% in cost savings for our clients. Our Nearshore + Offshore model is highly adaptable and can be customized to meet the specific needs of our customers, ensuring desired levels of productivity and cost benefits. Our team of skilled IT professionals offshore collaborates closely with our local customer success team at BCS Technology to ensure a seamless and efficient delivery process. This model not only maintains a high level of expertise and responsiveness, but also helps us build strong and lasting relationships with our clients. We are proud of the exceptional value and cost savings our Nearshore + Offshore model provides. To learn more about our company and services, please visit our website at www.bcstechnology.com.au. We appreciate your choice of BCS Technology, where customer satisfaction and cost savings are our top priorities. Stay tuned for the remaining slides of our presentation. Thank you for your attention..

[Audio] This is slide number 29 in our presentation on BCS Technology. BCS Technology is a leading provider of innovative solutions and expertise in the tech industry. Our dedicated team offers a range of services including call center management, business analysis, cybersecurity, development, and project management. We prioritize quality assurance and testing to ensure top standards. Our service desk practice and UI/UX development guarantee a positive user experience for our clients. Additionally, we keep up with the latest advancements in technology and specialize in areas like blockchain, artificial intelligence, architecture, BI and analytics, cloud engineering, intelligence, and DevOps. Our commitment at BCS Technology is to provide exceptional solutions and expertise to our clients. For more information, please visit our website at www.bcstechnology.com.au. Stay tuned for more exciting information in the rest of our presentation..

[Audio] Slide 30 of our presentation on the Company Overview of BCS Technology focuses on our service strategy. We strive to understand your business objectives and needs by aligning with your goals, allowing us to provide efficient and effective solutions. Our 24x7 Application and Technical Support ensures smooth business operations at all times. We offer Service Transition, focusing on developing and improving capabilities with new services. In Service Operation, we manage the service in a supported environment, allowing you to focus on your core business activities. We also offer Continual Service Improvement to continually enhance and stay up-to-date with advancements in the industry. Our services also include Application and Service Administration, Employee Onboarding and Offboarding Support, Remote Employee Support, Infrastructure Monitoring and Maintenance, Handling Call Overflows, Adhoc Requests from Users, Change Management and Support, and Enhancements and Changes to Systems. Visit our website at www.bcstechnology.com.au for more information..

[Audio] We will now discuss our Apps and Tools, specifically Microsoft Admin 365. Our partnership with Microsoft allows us to offer our clients access to this powerful tool, which centralizes and streamlines the management of Microsoft products and services. With Admin 365, you can easily manage licenses, user accounts, security settings, and more, allowing you to focus on growing your business. Our team of experts will guide you through the implementation process and provide support to ensure a smooth transition. This tool not only increases productivity and collaboration, but also offers advanced security features to protect your business data. With regular updates and backups, you can have peace of mind knowing your information is safe. At BCS Technology, we are dedicated to providing excellent technology solutions to help your business thrive. To learn more about Microsoft Admin 365 and its benefits, please visit our website at www.bcstechnology.com.au. Thank you for your time, and we are excited to work with you. Please continue to watch our presentation as we showcase the services and solutions offered by BCS Technology. Thank you..

[Audio] Slide 32 of our presentation on BCS Technology focuses on our dedicated Cloud Service and Infrastructure practice. This includes a range of services such as Cloud Migration, public and private Cloud options, Back Up and Disaster Recovery solutions, and Cloud Workspace services. Our team has extensive experience in managing Cloud Infrastructure for major airlines, office 365 migrations, and supporting travel companies. We have successfully completed a large project for an Australian airline, which involved migrating legacy services and custom applications to the cloud, as well as implementing a Point of Sale Roll Out and providing Field Service Support. At BCS Technology, we are dedicated to providing top-notch Cloud and Infrastructure services and ensuring a seamless experience for our clients. For more information, please visit our website at www.bcstechnology.com.au.".

[Audio] Today, we will be discussing our cloud and infrastructure services at BCS Technology, including cloud security, cloud platform, cloud migration, public cloud services, private cloud services, cloud platform services, hybrid cloud services, and our team's expertise in managing cloud infrastructure. Visit our website to learn more about our comprehensive solutions..

[Audio] Slide number 34 of our presentation on BCS Technology discusses our expertise in data and analytics. Our company has a successful track record in delivering customized data reporting solutions to our clients. Our reporting suite is designed to help businesses better understand their data and make informed decisions. We have a team of experts who can assist with data warehouse implementation, data visualization, dashboarding, and natural language processing. Customer segmentation and profiling are essential for making data-driven decisions, and we are pleased to offer this service. We also specialize in adhoc analysis, which allows for a deeper understanding of data and valuable insights. We have a long history in analytics and have served clients globally. Our proven track record speaks for itself, as we continuously strive to provide the best solutions. Our goal is to take our clients on a digital maturity journey, starting with a strong data foundation on a big data platform and then utilizing data science to solve complex business problems. Our team of experienced data experts combines technology and data expertise to drive revenue, reduce costs, and minimize risk. We are constantly evolving and staying ahead of the curve in the rapidly changing field of data science and big data. BCS Technology is dedicated to providing top-notch data-driven solutions for our clients. With our history in analytics, innovative technology, and expert team, we are the perfect partner for all your data needs. To learn more about our services, please visit our website at www.bcstechnology.com.au..

[Audio] Slide 35 out of 50 features one of our core areas of expertise: Artificial Intelligence. Our company, BCS Technology, specializes in developing customized AI models for various industries. Through our Centre of AI and Incubation Lab, also known as the Jaseci-BCS GenFusion Lab, we are leading the way in shaping the future of AI. Our expertise in LLM optimization, finetuning, and hosting allows us to help businesses reach their full potential. We prioritize user experience and utilize AI co-pilots and chatbots to enhance the customer journey. Our involvement in the world of AI extends to our Research and Development services, providing predictive analysis and anomaly detection to stay ahead of the game. We have also revolutionized the AI development process with our own Jac Language at jac-lang.org/, making it more efficient and effective. However, our capabilities don't stop at AI. Our Data Analytics Platform, available at www.bcstechnology.com.au, offers a comprehensive solution for all data needs. At BCS Technology, we are constantly pushing boundaries and redefining the possibilities with AI and data analytics. Join us on this journey to the forefront of innovation and visit us at www.bcstechnology.com.au..

[Audio] Slide 36 discusses the various areas of expertise offered by BCS Technology in the field of cyber security. Our services encompass a wide range of solutions aimed at safeguarding your data, applications, and cloud resources. Through personalized consulting, we collaborate closely with our clients to understand their specific needs and develop tailored solutions to protect their business. Our diligent Security Operations team constantly monitors and responds to potential threats to ensure the continuous security of your business. One of our specialties is Open XDR, which provides a multi-vendor solution for comprehensive threat hunting and analysis. With this, our team can promptly detect and respond to any potential threats. Furthermore, we provide services such as Threat Intelligence, Brand Reputation Protection, and API Security & Advanced Bot Protection to safeguard your business from risks. For application security, we utilize SAST and DAST for both static and dynamic testing to ensure maximum protection for your applications. In addition, we also offer services for Zero Trust Network Access and Secure Access Service Edge (SASE) to further enhance your business's security. Our Managed EDR (Endpoint Detection and Response) and Cloud security posture management (CSPM), Cloud Workload Protection (CWP) services add an extra layer of protection for your business. Our Security Architecture Review and GAP Assessment services cover network, physical, and cloud security assessments. At BCS Technology, we are constantly striving to stay ahead of potential threats and continuously improve our security solutions. To learn more about our services and how we can help secure your business, please visit our website at www.bcstechnology.com.au..

[Audio] Today, we will be discussing how BCS Technology helps businesses secure their web and applications. With the constant advancements in technology comes an increase in risks and threats to web and application security. BCS Technology understands the importance of protecting online presence and sensitive data. We offer a range of services to keep systems secure, including highly experienced web and application security assessments. Our expertise allows us to identify and address potential vulnerabilities in web services, APIs, and mobile applications in order to prevent attacks. We also provide external and internal vulnerability assessments and penetration testing for infrastructure and web applications, including thorough API security reviews and mobile app security testing. Through these services, we can help identify and fix security gaps. Additionally, we understand the importance of proper security configurations and offer CIS Benchmark reviews to ensure best practices are followed. This is crucial in protecting companies from cyber attacks. BCS Technology's work with Volaris, a leading budget carrier in the America region, is an example of how we have helped companies improve their web and application security. Our initial testing revealed a need for further investigation and remediation, which we were able to successfully address with our expertise and services. Don't wait for a cyber attack to happen - invest in the security of your web and applications with BCS Technology. Visit our website at www.bcstechnology.com.au to learn more about our services and how we can help protect your company's online presence..

[Audio] This slide (#38) will focus on the services provided by BCS Technology, a leading software and platform development company. With over 15 years of experience, we have worked with renowned brands. Our services include web development, mobile app development, custom application development, full stack development, CMS implementation and customization, and expertise in DevOps and microservices. Our company has received numerous accolades, such as being the 2nd most visited travel website in Australia and the 1st in Mexico and the Philippines. Additionally, we are the top home builder website in Australia and have the largest loyalty program in the Philippines. We have also been recognized as the fastest growing quick service restaurant in Australia. Our commitment at BCS Technology is to provide high-quality services and exceed our clients' expectations. For more information, please visit our website: www.bcstechnology.com.au..

[Audio] Slide number 39 of our presentation on BCS Technology will focus on the impressive facts and achievements of our company. BCS Technology is the 2nd most visited travel website in Australia and the 1st most visited travel website in Mexico. Additionally, we are the number 1 home builder website in Australia and the most visited travel website in the Philippines. In terms of loyalty programmes, we have the largest loyalty program in the Philippines. Our team has also worked diligently to establish a strong presence in the quick service restaurant market in Australia, making us the fastest growing quick service restaurant in the country. Our success is a result of the hard work of our team and the support of our loyal customers and partners. For more information, please visit our website at www.bcstechnology.com.au. Stay tuned for the next slide as we explore our services and solutions further..

[Audio] Slide number 40 discusses BCS Technology's Software Development Factory service and its impact on Cebu Pacific. This approach offers cost-saving measures, rapid delivery, and high-quality productivity. The service includes seamless integration with Cebu Pacific's GETGO program and a centralized application management gateway to streamline the booking process. Through continuous integration and testing, GETGO was successfully integrated on the SkySales website, allowing for a seamless loyalty point experience. BCS Technology's automated environment setup has facilitated the development and testing of new loyalty features. Comprehensive logging ensures the efficient monitoring and tracking of the loyalty program. This service has significantly improved Cebu Pacific's customer experience and loyalty program. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] This slide, number 41, focuses on BCS Technology's Quality Assurance & Testing services. Our team of experienced test engineers offers a wide range of functional and non-functional competencies. For over 15 years, we have provided ongoing testing support for some of the world's most high-profile websites and mobile apps, utilizing industry-leading tools to deliver exceptional testing services. Our expertise includes management functionality testing, security and software testing, user experience and compatibility testing, as well as performance and load testing. For more information, please visit our website at www.bcstechnology.com.au. We are grateful for your presence on this slide and look forward to continuing our presentation..

[Audio] In this slide, we will be discussing BCS Technology's cloud-based testing solution, Testing As a Service (TaaS). TaaS is a cost-effective and scalable option for software quality assurance, eliminating the need for in-house infrastructure and personnel. BCS Technology has a proven track record of enhancing software quality and reducing time-to-market, with experience in tailoring TaaS solutions to clients' needs in various industries. The key advantage of BCS TaaS is access to expertise and faster time-to-market through experienced testers and domain specialists. This TaaS model also enables businesses to use Agile Development and DevOPs at a reasonable price. BCS Technology offers a TaaS solution for businesses of any size, including small startups and large corporations. To learn more, please visit our website at www.bcstechnology.com.au. We hope this information has been valuable, and please stay tuned for the rest of our company overview presentation on the remaining slides..

[Audio] Slide number 43 features information on BCS Technology, a dominant player in the aviation and travel industry with over 20 years of experience. Our AI Lab and advisory team, led by industry experts such as Craig Macubbin, Graham Anderson, and Dr. Jason Mars, allow us to provide innovative and intelligent solutions for our clients in the Low Cost Carrier and ITA sectors across Asia Pacific, Americas, and the Middle East. Our strong presence in these regions, recurring revenue, and a team of skilled professionals help us stand out in the market. We also have a strong focus on cybersecurity, combining our knowledge in travel with our capabilities to ensure secure and reliable solutions for our clients. With a proven track record, we are a trusted partner for LCC and OTA organizations. For more information, please visit our website at www.bcstechnology.com.au.".

[Audio] In this slide, we will be discussing BCS Technology's tailored solutions and their experience with Navitaire. BCS Technology has a deep understanding and expertise in working with airline industry platforms, specifically Navitaire. This sets them apart from other companies. Through previous successful engagements, they have gained valuable insights into providing top-notch contact center services and level 1 and level 2 support. BCS Technology is aware of the complexities involved in managing customer interactions in the travel and airline sector while using Navitaire. This is where their specialized team of business analysts, customer service agents, and technical experts come in. They have extensive experience in working with Navitaire and providing a range of services, such as booking system support, ticketing and reservation management, and Navitaire Skyspeed issue and request resolution. BCS Technology is dedicated to delivering exceptional and personalized solutions for their clients, utilizing their expertise in Navitaire and the airline industry. They strive to ensure smooth and efficient operations for their clients, allowing them to focus on providing the best experience for their customers. If you would like to learn more about BCS Technology and their services, please visit their website at www.bcstechnology.com.au. Thank you for listening to slide 44 of our presentation on BCS Technology. Stay tuned for the remaining slides..

[Audio] In conclusion, I would like to highlight some key performance indicators that have contributed to the success of BCS Technology. Our resolution rate, which measures our team's ability to effectively resolve customer issues, has consistently exceeded industry standards. Additionally, our low reopen rate reflects the efficiency of our processes. We closely monitor our standard response time to ensure timely customer support. Along with maintaining compliance with industry standards and regulations, our top priority remains customer satisfaction. Through regular client feedback, we continuously improve our services. Our customer satisfaction surveys have consistently shown high levels of satisfaction. To learn more about BCS Technology, please visit our website at www.bcstechnology.com.au. Thank you..

[Audio] We are currently on slide number 46 out of 50, where we will be discussing our reporting system and its various components. Our knowledgebase is the foundation of our reporting system, providing valuable insights and data. One of the key metrics we use to measure our performance is our AHT or Average Handling Time. This gives us an understanding of the time it takes for our team to resolve customer queries. We also track our SLA or Service Level Agreement, ensuring that we meet the promised response time to our clients. Moving on, our top categories help us identify the most common issues faced by our customers, allowing us to make necessary improvements for a better customer experience. We also closely monitor our response rate to ensure efficiency in addressing customer concerns. Another important aspect of our reporting system is adherence, which measures how well our team follows processes and guidelines. This is crucial in meeting our SLA commitments and providing consistent service to our clients. Time logs are also recorded to track task time and identify areas for improvement. Quality scores, based on customer feedback and evaluations, are a key component of our reporting system. We take this feedback seriously and continuously strive for improvement. Along with CSAT scores, which reflect the overall satisfaction of our clients, we monitor and report any incidents and escalations to ensure prompt resolution and minimal disruptions for our clients. Our reporting system also includes billing information, accurately tracking and reporting our finances. With all these components in place, our reporting system is the backbone of our operations, continuously improving and providing the best services to our clients. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] Slide number 47 out of 50 in our Company Overview presentation addresses the training and support offered by BCS Technology to both our employees and clients. Our company places a high importance on having well-trained employees to deliver top-quality customer service, especially as our company continues to grow. To achieve this, we have a comprehensive training program for new hires, focusing on recruitment, hiring, and onboarding. This program includes familiarizing employees with our company culture, software, and products. Our in-house employees also receive regular team and individual meetings with support managers or highly skilled representatives, led by our experts using company training materials. We also offer client-based training led by a client service expert, which provides a deep understanding of our clients' needs and expectations. To constantly improve our employees' skills, we have monthly customer service refresher training with team building activities and updates on best practices. Our top performers are recognized and celebrated through our Top Performer Recognition program, motivating all employees to strive for excellence. In special circumstances, such as a new product release, we provide specialized customer service training. At BCS Technology, we believe that well-trained employees are essential for exceptional customer service. We are dedicated to continuously improving and providing the best support and training for our team. For more information, please visit our website at www.bcstechnology.com.au..

[Audio] This is the Company Overview presentation for BCS Technology. We are currently on slide 48 out of 50, where we will be discussing our sample case studies. BCS Technology has a proven track record of successful project delivery in various industries. Our case studies highlight the diverse range of projects we have undertaken and the positive impact they have had for our clients. For example, in the banking and finance sector, we implemented a streamlined loan processing system for one of our clients, resulting in a 40% increase in efficiency and a 20% reduction in processing time. This not only improved their operations but also increased customer satisfaction. In the healthcare industry, we developed a custom patient management system for a hospital, integrating all aspects of patient care in one platform. This improved the quality of care and reduced the workload for hospital staff, saving time and resources. Another example is our work with a retail company, where we created a user-friendly e-commerce platform that significantly increased online sales and customer engagement. Our team focused on providing a seamless and secure shopping experience, resulting in a 30% increase in online revenue. These are just a few examples of our successful projects. Our case studies showcase our ability to understand and cater to the specific needs of each industry, while delivering high-quality and innovative solutions. We take pride in the positive impact our work has had on our clients' businesses and are committed to continuously improving and evolving our services to meet the changing needs of the market. Please visit our website at www.bcstechnology.com.au for more information..

[Audio] BCS Technology is a company that takes pride in providing exceptional IT services to businesses worldwide. Today, we will discuss the ways we support our clients, specifically through our partnership with KMD Brands. In the global market, businesses operate around the clock, and it is crucial for them to have 24/7 support. To meet this need, BCS has a strong service desk that offers timely assistance, regardless of location or time of day. Our highly skilled team is dedicated to supporting KMD Brands with their technical needs. This structure allows for a balance of individual expertise and team oversight, ensuring effective handling of incidents and support requests. To maintain consistency and efficiency, our agents primarily work from the office, allowing for seamless communication and collaboration. However, we also offer remote work options for select agents to provide extended coverage. BCS prioritizes continuous improvement, regularly analyzing performance data and making enhancements to optimize service delivery. This includes initiatives such as Knowledge Base Standardization, Data Visualization & Analysis, Data Integration & Reporting, and Proactive Monitoring & Insights through our HaloITSM platform. We also focus on process optimization through Standardized Escalation Procedures, Daily Ticket Quality Audit, and Regular Knowledge Base Reviews. These efforts allow us to provide the best service to our clients and ensure their operational stability in a demanding 24/7 environment. In conclusion, our partnership with KMD Brands is just one example of how BCS Technology is committed to providing top-notch IT services to businesses worldwide. For more information about our services, please visit our website at www.bcstechnology.com.au..

[Audio] As our presentation comes to a close, let's turn our attention to the final slide, number 50. Throughout our presentation, we have discussed the company overview and the services offered by BCS Technology in great detail. Now, we would like to highlight a specific project in which we successfully completed the migration of Questas' email infrastructure to the Office 365 cloud. Questas, a prominent company in the market, was facing challenges with their on-premises Exchange servers and desired to take advantage of the benefits of a cloud-based solution. This led them to seek our expertise in migrating their email infrastructure to Office 365. Our primary goal was to ensure a seamless and smooth transition for Questas, without interrupting their email services. To achieve this, we meticulously planned and executed the migration process, taking great care to avoid any potential issues. Managing the configuration and administration of multiple Microsoft services within Office 365 was also a crucial aspect of this project. Our team had to navigate the complexities of Exchange, SharePoint, Teams, and user management to ensure a successful transition. We are pleased to report that we were able to provide a comprehensive solution for Questas' migration to the Office 365 cloud. We successfully migrated 16 different domains, ensuring a smooth transition for each one. In total, we migrated 600 users with minimal disruption to their email and collaboration services. However, our involvement did not end there. We went above and beyond by simultaneously migrating the Active Directory and file server to the cloud, resulting in a complete transition of Questas' IT infrastructure. Additionally, our team implemented a hybrid migration strategy, seamlessly integrating the on-premises and cloud environments. We take great pride in this project and the successful outcome for our client. We would like to express our gratitude to the Questas team for trusting us and allowing us to be a part of this journey. And of course, we would like to thank all of you for listening to our presentation on BCS Technology. We hope you have gained valuable insights, and we look forward to the opportunity to work with you in the future. Thank you..