PowerPoint Presentation

Back 2 Basics. CIB Cash Operations Service Management.

2. Contents. 01. 02. 03. 04. Query Management : where do I fit in?.

3. Problem solving. Understanding clients. Building Relationships.

4. What role do I play. 01. Customer onboarding. 02.

Certainly! As a service consultant, your role is incredibly important within the organization. Here’s what was highlight: Client Satisfaction and Retention: You are the face of the organization for clients. Your interactions directly impact their satisfaction. Happy clients are more likely to stay loyal and recommend your services to others. By providing exceptional service, you contribute to long-term client relationships and repeat business. Brand Reputation: Clients associate their experience with your brand. Positive interactions build trust and enhance the organization’s reputation. Conversely, poor service can harm the brand image. Your role ensures that clients perceive the organization positively. Problem Resolution: Clients turn to you when they encounter challenges. Your ability to listen, empathize, and find solutions directly affects their perception of the organization. Effective problem-solving builds confidence and reinforces client trust. Data Collection and Feedback: You gather valuable insights from client interactions. Their feedback helps improve processes, products, and services. Accurate data collection ensures that decision-makers have the right information to drive organizational success. Upselling and Cross-Selling: As a consultant, you identify opportunities to upsell or cross-sell additional services. This contributes to revenue growth. Your understanding of client needs allows you to recommend relevant solutions. Collaboration with Teams: You bridge gaps between departments. By collaborating with sales, marketing, and operations, you ensure a seamless client experience. Effective teamwork leads to better outcomes for clients and the organization. Remember, your role isn’t just about transactions; it’s about building lasting relationships and contributing to the organization’s overall success. ?.

Data importance. Data as Knowledge for Informed Decision Making..

4. Query dashboards. Customer name. Customer Query type.

Data Importance. 8. Account Not Debited/Credited 44949 44980 45008 45039 45069 45100 45130 45161 45192 45222 45253 45283 120 140 280 200 120 128 123 245 180 254 200 320 Copy Credit 44949 44980 45008 45039 45069 45100 45130 45161 45192 45222 45253 45283 112 89 45 89 74 66 83 45 120 260 250 350 Other 44949 44980 45008 45039 45069 45100 45130 45161 45192 45222 45253 45283 250 200 178 234 178 143 98 120 145 140 180 200 Deposit Discrepency 44949 44980 45008 45039 45069 45100 45130 45161 45192 45222 45253 45283 152 123 104 240 167 234 212 134 176 87 65 23 Prepack Discrepency 44949 44980 45008 45039 45069 45100 45130 45161 45192 45222 45253 45283 234 134 65 89 93 134 234 178 95 45 24 56.

Certainly, Data correctness is paramount when it comes to client reviews. Let’s explore why it matters and how it impacts the overall quality of your organization’s services: Reliable Insights: Correct data ensures that the insights derived from client reviews are accurate and trustworthy. When decision-makers rely on this information, they can make informed choices that drive positive outcomes1. Client Trust: Inaccurate data erodes trust. Clients expect transparency and honesty. When they discover discrepancies or errors in the information provided, their confidence in your organization diminishes1. Quality Assurance: Data correctness is a fundamental component of quality assurance. By validating and verifying data, you ensure that it aligns with established standards and meets regulatory requirements1. Operational Efficiency: Clean data streamlines processes. When client reviews are based on accurate data, your team can identify areas for improvement, address issues promptly, and enhance overall service delivery1.

5. Our Goal. 03. 01. 02. Report and analyze valuable and actionable customer service data.​ ​ ​.

6. Our Mission. Monitor customer interactions to identify friction points and reduce customer churn.​ Use Customer service analytics to identify the patterns and understand consumer behaviour to increase customer loyalty and improve customer experience.​ Improve customer satisfaction by collecting feedback from customers, and further identify areas where we need to improve - This could be achieved through implementing a Pain Point Survey. ​ Enhanced Client Experience​ and Key Stakeholder support.​ Drive Key Stakeholder Engagement Agenda’s.​.

AFRICA IS OUR HOME & YOU DRIVE HER GROWTH. Think Big.

9. Sharing your ideas.

A SATISFIED CUSTOMER IS THE BEST BUSINESS STRATEGY OF ALL..

30. Surveys.