AVR aftersales

[Audio] AVR Aftersales supports dealers and customers throughout the entire lifecycle of their machines. Our objective is to maximize machine uptime and productivity through a combination of technical support, spare parts availability, digital tools, and professional training. AVR Aftersales is built around four key pillars: Dealerzone: the central platform where dealers can access quotations, orders, technical documentation, media, and machine-related information. It also provides user management and configuration tools. Service: expert technical support for troubleshooting, diagnostics, and assistance with complex technical issues in the field. Spare Parts: fast and reliable access to genuine AVR parts to minimize machine downtime and ensure optimal performance. AVR Academy: training programs for technicians, operators, and dealers, covering topics such as product knowledge, maintenance, diagnostics, electrical fundamentals, and hydraulic systems By combining these four pillars, AVR delivers a complete aftersales solution that helps dealers and end users get the maximum value from their AVR machines. Our focus is on knowledge sharing, rapid support, and building long-term partnerships with our customers and dealer network..

[Audio] Today, we will give an overview of the four main pillars of AVR Aftersales. Together, these services support our dealers and customers throughout the entire lifecycle of an AVR machine. Dealerzone is the central online platform for dealers. It provides access to quotations, orders, technical documentation, media, machine configuration tools, and user management, enabling efficient day-to-day cooperation with AVR Service provides technical expertise and support. From troubleshooting and diagnostics to solving complex technical issues, our service team helps dealers keep machines operational and minimize downtime. Spare Parts ensures fast access to genuine AVR components. By supplying the correct parts at the right time, we help customers maintain machine reliability and maximize operational uptime. AVR Academy delivers training for technicians, operators, sales teams, and new employees. Through structured learning programs, participants gain the knowledge and skills required to work efficiently and safely with AVR equipment. In the following sections, we will take a closer look at each of these pillars and show how they contribute to delivering a complete AVR Aftersales experience..

[Audio] Dealerzone is the central online platform that connects AVR with its dealer network. It provides a single point of access to commercial, technical, and operational information, enabling dealers to work more efficiently and support customers more effectively. Through Dealerzone, users can access quotations, machine configurations, orders, technical documentation, media files, and other important resources. The platform is designed to simplify daily interactions between dealers and AVR. Different user levels are available within Dealerzone. Administrators can manage user access, assign permissions, and oversee all quotations and orders within their organization, while standard users have access to the modules and information relevant to their role. Dealerzone also supports the complete sales and aftersales process. Dealers can create quotations, configure machines, manage discounts, monitor orders, find technical information, and access marketing and training materials from one central location. By bringing all essential information together in a single platform, Dealerzone helps improve communication, increase efficiency, and ensure that dealers always have access to the latest AVR information and support tools..

[Audio] Accessing Dealerzone is simple and can be done in two ways. The quickest method is to go directly to Dealerzone. (https://dealerzone.avr.be) Users can log in using their email address as their username. Alternatively, users can access Dealerzone through the AVR website by clicking on the Dealerzone button on the homepage. This provides easy access to the platform directly from the AVR website..

[Audio] For first-time users, select"Forgot Password" and follow the instructions received by email to create a password. Be sure to check your spam folder if the email is not immediately visible. Once logged in, users gain access to the modules and information assigned to their account, including quotations, orders, technical documentation, training information, and other Dealerzone services. Dealerzone serves as the central gateway to AVR Aftersales, ensuring that dealers always have access to the latest information and support tools they need..

[Audio] Dealerzone consists of multiple modules that support dealers throughout the entire sales and aftersales process. Depending on the user's role and access rights, different modules can be made available within the platform. One of the most important modules is the Quotation & Configuration module, where dealers can create machine quotations, configure machines according to customer requirements, and manage discounts before generating a final offer. The Order Management module allows dealers to follow up on machine orders and monitor updates made by AVR throughout the order process. [AVR aftersales | PowerPoint] Through the Spare Parts module, users can identify and order genuine AVR parts quickly and efficiently, helping to reduce machine downtime. The Service module provides access to technical information, documentation, and support resources that help technicians diagnose and resolve technical issues. The Media module contains brochures, images, videos, and marketing materials that dealers can use for customer communication and promotional activities. Users can also access the AVR Academy module, where they can find training information, register for courses, and follow the development of technical and operator competencies. Together, these modules make Dealerzone the central hub for all interactions between AVR and its dealer network, providing easy access to the tools and information needed to support customers effectively..

[Audio] Dealerzone offers two different user roles: Admin and Non-Admin. These roles determine the level of access and the functions available within the platform. An Admin user has access to all available modules and can view all quotations and orders created within the dealership. In addition, administrators can manage user accounts, request new users, assign permissions, and determine which modules are visible to other users. A Non-Admin user only sees the modules that have been assigned by the administrator. These users can access their own quotations and orders, but do not have permission to manage other users or modify access rights. This user structure allows dealerships to maintain control over sensitive information while ensuring that every employee has access to the tools and data required for their role..

[Audio] Before managing users or permissions, administrators should make sure they are working in Dealer Mode, where all administrative functions become available..

[Audio] The Dealerzone administrator has access to all available modules and can view all quotations and orders within the dealership. This provides a complete overview of activities and allows efficient management of users and permissions. Through the Admin tab, the administrator can: Add new users and request access for new employees. Grant additional rights or restrict access rights for existing users. Control which Dealerzone modules are visible to each user. Manage and delete users when required. Monitor quotations and orders across the dealership. When a new user is added, access is not activated immediately. Please allow one working day for the request to be processed and the user account to become available. This ensures that the necessary permissions and system settings are correctly configured. It is important to note that these administrator functions are only available while working in Dealer Mode. Proper user management helps ensure that every employee has access to the information and tools required for their role while maintaining a secure and organized Dealerzone environment..

[Audio] Dealerzone offers two different viewing modes: Customer Mode and Dealer Mode. Each mode is designed to support a different stage of the sales process. Customer Mode is intended for preparing quotations and proposals for end customers. In this mode, the focus is on presenting the machine configuration and pricing in a professional and customer-friendly way. Dealers can also apply discounts that will be visible in the customer quotation. Dealer Mode provides access to additional commercial and administrative information. This mode allows users to view dealer-specific details, manage quotations and orders, and access administrative functions. Administrators must be in Dealer Mode to manage users and permissions. When configuring machines, it is easy to switch between both modes. This allows dealers to review the offer from the customer's perspective while retaining access to dealer-specific information when needed. Using the correct mode helps ensure a clear distinction between customer-facing information and dealer-only information, making the sales process both professional and efficient..

[Audio] When creating a quotation or order, it is important to first verify whether the customer already exists in the system. This helps to avoid duplicate records and ensures that all customer information remains accurate and up to date. If the customer is not yet available, a new customer can be created directly in Dealerzone by entering the required company and contact information. Please ensure that all details are entered correctly, as this information will be used for quotations, orders, and future communication. After submitting the new customer request, the information will be reviewed and processed by AVR. Please allow one working day for the customer account to be created and become available in Dealerzone. Creating and maintaining accurate customer records helps ensure smooth order processing and efficient communication between the dealer, the customer, and AVR..

[Audio] Within Dealerzone, it is important to distinguish between Dealer Requests and Customer Requests. Both processes ensure that the right information reaches the right audience and that requests are handled efficiently. Customer Requests are intended for end-customer-related activities. These typically include preparing machine quotations, configuring machines according to customer needs, and creating professional offers. The focus is on presenting a clear and attractive proposal to the customer. Dealer Requests are used for communication between the dealer and AVR. Through these requests, dealers can ask for support, request commercial assistance, submit specific inquiries, or obtain additional information that is not directly available through the standard modules. This separation ensures that customer-facing information remains professional and easy to understand, while dealer-specific communication can include additional commercial, technical, and operational details. By using the correct request type, dealers can ensure faster processing, better communication with AVR, and a more efficient workflow for both the dealership and the end customer..

[Audio] Dealerzone allows users to combine multiple machine configurations into a single quotation. This feature is particularly useful when a customer is interested in several machines, options, or alternative configurations and wants to receive one complete proposal. By combining configurations, dealers can create a clear and professional quotation that includes multiple machines or solutions within one document. This simplifies the sales process and provides the customer with a complete overview of the available options. The combined quotation can be managed at two levels. Discounts can be applied to individual machine configurations or to the complete quotation as a whole, offering maximum flexibility during commercial negotiations. This functionality is especially valuable when proposing a complete harvesting line, comparing different machine versions, or preparing an offer with optional equipment and accessories. It allows the customer to evaluate multiple possibilities in a single document. By using combined configurations, dealers can create more comprehensive quotations, improve customer communication, and streamline the overall sales process..

[Audio] When creating quotations in Dealerzone, users have two options to build upon an existing configuration: Copy Offer and Alternative Offer. Both options save time, but they serve different purposes. Copy Offer creates an exact duplicate of an existing quotation or configuration. This is useful when preparing a similar offer for another customer or when only minor adjustments are required. The copied quotation is completely independent from the original proposal. Alternative Offer is used when different solutions need to be presented to the same customer. Instead of creating a separate quotation, multiple alternatives can be grouped together within one proposal. This allows customers to easily compare different machine models, options, or configurations For example, a dealer may offer a customer both a standard machine configuration and a premium configuration with additional options. By using Alternative Offers, both solutions can be presented in a structured and professional way within the same quotation. In summary: Copy Offer = create a duplicate of an existing quotation. Alternative Offer = present multiple solutions to the same customer within one proposal. Using the correct option helps create clear quotations while reducing the time needed to prepare customer proposals..

[Audio] The Combine Configurations feature allows dealers to merge multiple machine configurations into a single quotation. This is particularly useful when offering a complete harvesting line or when several machines need to be included in one proposal. Rather than creating separate quotations, multiple configurations can be grouped together, making it easier to present a complete solution to the customer. The customer receives one clear and professional offer containing all selected machines and options. This feature can be used to combine different machine types, accessories, or additional equipment into one package. It also simplifies quotation management, as all configurations remain linked within a single offer. When multiple configurations are combined, dealers can still manage pricing and discounts efficiently. Discounts may be applied at machine level or at the overall quotation level, depending on the commercial strategy. Combining configurations helps create complete customer solutions, improves quotation clarity, and makes the sales process more efficient for both the dealer and the customer..

[Audio] Dealerzone allows dealers to include a trade-in machine as part of a quotation. This feature makes it possible to provide the customer with a clear overview of both the new machine and the value of the machine being traded in. When creating a trade-in, enter the relevant machine details as accurately as possible, including the machine type, model, serial number, and any additional information that may influence its value. The trade-in value can then be incorporated into the final quotation to provide the customer with a transparent net price. Accurate trade-in information helps AVR and the dealer maintain correct machine records and ensures a smooth sales process. Before finalizing the quotation, always verify that all trade-in details have been entered correctly and completely. This will avoid delays and ensure that the offer reflects the agreed conditions with the customer..

[Audio] Dealerzone provides visibility on Orders Modified by AVR, allowing dealers to easily identify when changes have been made to an order after submission. These modifications can result from administrative updates, configuration corrections, production-related adjustments, or other order-related changes made by AVR. A dedicated indicator highlights the orders that have been modified, ensuring that dealers are immediately aware of any updates that may affect their customer communication or planning. By regularly monitoring modified orders, dealers can stay informed about the latest status of their machine orders and proactively communicate any important changes to their customers. This functionality improves transparency between AVR and its dealer network and helps ensure that all parties are working with the most up-to-date order information..

[Audio] Dealerzone allows dealers to grant discounts directly from the Details section of a quotation. Discounts can be entered either as a percentage (%) or as a fixed amount (€). This function is intended for discounts granted by the dealer to the end customer and is therefore only available in Customer Mode. The discount is applied to the total quotation value and is particularly useful when creating combined offers. In the same section, the applicable VAT percentage can also be selected. Any discount entered through the Details section will automatically be reflected in the quotation's price overview. Using this feature allows dealers to provide flexible pricing while maintaining a clear and transparent overview of the final offer presented to the customer..

[Audio] The Price Overview screen provides additional flexibility when applying discounts to a quotation. Dealers can grant discounts at different levels, depending on the commercial agreement with the customer. Two discount options are available: Quotation-level discount: apply a discount to the entire offer, either as a percentage (%) or as a fixed amount (€). This is particularly useful for combined quotations containing multiple machines or products. Machine-level discount: apply a discount to individual machines within the quotation, again either in percentage (%) or in a fixed amount (€). This allows dealers to create more tailored offers for their customers. All discounts are automatically reflected in the final quotation price, ensuring full transparency and giving the dealer a clear overview of the net selling price before submitting the offer to the customer..

[Audio] The Media Center in Dealerzone provides access to a wide range of AVR marketing and communication materials, including brochures, product images, videos, logos, presentations, and other promotional resources. To quickly find the required content, use the search bar and enter relevant keywords such as a machine name, product range, or document type. The search function helps users locate information efficiently without having to browse through multiple folders. Users can also refine their search by navigating through the available categories and selecting the appropriate product group or media type. This makes it easier to find the most recent and relevant material. Before sharing materials with customers, always make sure you are using the latest version available in the Media Center. This ensures that customers receive the most up-to-date product information and branding The Media Center is the central location for all AVR communication and marketing materials, helping dealers present a professional and consistent image to their customers..

[Audio] Dealerzone offers different levels of price visibility depending on the user's role and the mode being used. This ensures that commercial information is displayed appropriately for both internal use and customer-facing quotations. In Dealer Mode, users have access to dealer pricing and commercial information required for preparing quotations and managing orders. This view supports internal calculations and commercial decision-making. In Customer Mode, the focus is on presenting a professional quotation to the end customer. Dealers can choose how pricing is displayed and apply discounts where necessary. These discounts can be entered either as a percentage or as an absolute value. Dealerzone also provides a Price Overview, allowing users to review machine prices, optional equipment, and discounts before finalizing a quotation. Discounts can be applied at machine level or at the total quotation level, giving maximum flexibility during negotiations. The clear separation between dealer and customer pricing helps maintain professionalism, protects sensitive commercial information, and ensures that quotations are presented accurately and consistently..

[Audio] AVR Connect is AVR's digital telematics platform that connects machines, dealers, and AVR through real-time machine data. It helps users monitor machine performance, improve efficiency, and support faster diagnostics. Through AVR Connect, users can access important machine information such as operating hours, machine location, performance data, and machine status. This allows dealers and customers to gain better insight into the operation of their machines. For service technicians, AVR Connect provides valuable diagnostic information that can assist in troubleshooting and identifying potential issues before they lead to unexpected downtime. This enables a more proactive service approach. The platform also facilitates communication between the field and the service organization by providing access to machine data remotely. As a result, service interventions can often be prepared more efficiently, reducing response times and increasing machine uptime. AVR Connect is an important step in AVR's digital aftersales strategy, helping dealers and customers make data-driven decisions while maximizing the performance and reliability of their machines..

[Audio] The Service module is designed to support dealers in maintaining and repairing AVR machines efficiently. It provides access to technical documentation, service information, troubleshooting resources, and support tools that help technicians diagnose and resolve machine issues. Through the Service section, dealers can quickly find the information required for maintenance, repairs, and technical interventions, helping to minimize machine downtime and improve customer satisfaction. In addition, dealers can use the available resources to prepare service activities, support technicians in the field, and ensure that repairs are carried out according to AVR standards. Fast access to reliable technical information contributes to a higher first-time fix rate and a more efficient service operation. The Service module is a key part of AVR Aftersales, supporting dealers in delivering professional and timely assistance to their customers..

[Audio] Service Connect is the central platform for technical support and service communication between dealers and AVR. It enables dealers to create, manage, and follow up service cases in a structured and efficient way. When a technical issue occurs, dealers can submit a service request directly through Service Connect. By providing detailed information, such as machine data, descriptions, photos, or videos, AVR's technical specialists can quickly analyze the situation and provide the necessary support. Service Connect helps maintain a clear overview of all open and closed cases. Dealers can track the status of their requests, review previous cases, and access the communication history related to each service ticket. The platform also supports warranty requests, technical inquiries, software-related issues, and machine troubleshooting. Centralizing these requests ensures faster communication and a more efficient resolution process. By using Service Connect, dealers and AVR can work together effectively to reduce machine downtime, improve service quality, and provide the best possible support to end customers. Using the ticket system, dealers can submit technical questions, report machine issues, and request support from AVR specialists. This allows all communication, feedback, and follow-up actions to be tracked in one central location, ensuring efficient and transparent case management. The Warranty Portal enables dealers to submit warranty claims online. Supporting information such as machine details, photos, invoices, and repair reports can be attached directly to the claim. Dealers can also monitor the status of their warranty requests and follow the progress until a final decision has been made. By combining technical support and warranty management in a single platform, the Service module helps dealers resolve issues faster, reduce machine downtime, and provide professional support to their customers..

[Audio] Service Connect is available through Dealerzone, but access is not granted automatically to every user. To gain access to Service Connect, a user must first receive the appropriate permissions from the dealership's Dealerzone Administrator. The administrator can manage user rights and determine which modules are visible and accessible for each user. If Service Connect is not visible in the menu, users should contact their local Dealerzone Administrator. The administrator can enable the Service Connect module directly through the user management section of Dealerzone. This access control ensures that only authorized personnel can create and manage service tickets, warranty claims, and technical support requests. By assigning the correct permissions, dealerships can ensure that technicians and service managers have access to the tools they need, while maintaining control over user rights and sensitive information..

[Audio] The Service Connect Ticket System is the central platform for communication between dealers and AVR Technical Support. It allows dealers to create, manage, and track technical support requests, warranty claims, quality issues, and software-related questions in a structured way. The main dashboard provides an overview of all tickets. Users can easily filter tickets based on status, machine, date, or other criteria, making it easy to find specific cases and follow up on ongoing issues. When a new problem occurs, users can create a New Ticket directly from the platform. To ensure a quick response, it is recommended to provide a clear description of the issue, the machine serial number, photos, videos, error messages, and any troubleshooting already performed. Each ticket receives a unique reference number and offers a complete ticket overview, including: Current status of the case Communication history Attachments such as photos and videos Comments from AVR specialists Actions taken and next steps The ticket system can be used for: Technical support requests Machine troubleshooting Warranty claims Quality-related issues Software and update requests Technical documentation questions By keeping all communication within the ticket, both AVR and the dealer have a complete history of the case. This improves transparency, speeds up problem resolution, and ensures that no information is lost during the support process. For the best results, create one ticket per issue and provide as much relevant information as possible from the start. This helps AVR assign the ticket to the correct specialist and resolve the issue more efficiently..

[Audio] Creating a new ticket in Service Connect is the first step in receiving technical support from AVR. To create a ticket, click on "New Ticket" and select the appropriate category for your request, such as technical support, warranty, quality issue, software question, or spare parts-related inquiry. When submitting a ticket, it is important to provide as much information as possible. Include: Machine serial number Clear description of the issue Error codes (if applicable) Photos and videos Troubleshooting already performed Providing complete information from the start helps AVR specialists analyze the situation faster and reduces the need for additional communication. After the ticket has been submitted, a unique ticket number is automatically generated. This allows both the dealer and AVR to track the case throughout the entire resolution process. Once created, the ticket can be updated at any time by adding additional comments, photos, videos, or other relevant information. All communication remains linked to the same ticket, creating a complete service history and ensuring efficient follow-up. The more detailed the ticket, the faster AVR can provide an accurate solution and minimize machine downtime..

[Audio] The Warranty Claims module within Service Connect allows dealers to submit and follow up warranty requests in a structured and transparent way. When creating a warranty claim, it is important to provide complete and accurate information. This typically includes the machine serial number, operating hours, failed part information, a clear description of the issue, and supporting photos or videos. A warranty claim can easily be created through the New Claim function. Once submitted, the claim is assigned a reference number and can be tracked throughout the evaluation process. The platform provides a complete overview of all warranty claims. Users can: Create new warranty claims Filter claims by status, machine, date, or reference number Monitor the progress of submitted claims Review previous claims and decisions Upload additional information when requested Providing detailed information from the start helps the warranty team assess the claim more efficiently and reduces processing time. All communication, attachments, and decisions remain linked to the claim, ensuring full transparency and traceability throughout the warranty process. By using the Warranty Claims module, dealers can manage warranty cases efficiently, maintain a complete history of claims, and ensure smooth communication with AVR..

[Audio] The Warranty Portal supports two different claim types: Warranty Claims and PIP Claims. A Warranty Claim should be used for machine failures, defective parts, or issues covered under the standard warranty conditions. These claims are evaluated individually and require a clear description of the problem, labour hours, replaced parts, and supporting evidence such as pictures or invoices. A PIP Claim (Product Improvement Program) is different. PIPs are issued by AVR for known issues or specific product improvements and are linked to predefined corrective actions. When creating a claim under a PIP, the dealer must first select the applicable PIP number from the list. Once selected, the system automatically applies the predefined conditions and requirements related to that program. When submitting either type of claim: Select the correct machine. Choose Warranty or the appropriate PIP. Enter a clear description of the intervention performed. Add labour time and parts used. Upload all required supporting documents and pictures. Selecting the correct claim type is important. Warranty claims are assessed on a case-by-case basis, while PIP claims are linked to predefined AVR-approved actions and typically follow a more standardized approval process. Before submitting the claim, verify that all information is complete and accurate. Complete claims can be processed more efficiently and help avoid delays caused by requests for additional information..

[Audio] Creating a new warranty claim starts by selecting "Create New Claim" within the Warranty Claims module. The first step is to complete the Contact Information section. This ensures that AVR can easily contact the responsible person if additional information is required during the evaluation process. Next, enter an Internal Reference Number. This reference can be your dealership's job number, workshop order number, or any other internal identifier. Using an internal reference makes it easier to link the warranty claim to your own administration and follow-up procedures. Afterward, complete the machine and claim details, including: Machine serial number Operating hours Failed part information Description of the issue Supporting photos and videos Providing complete and accurate information is essential for a fast and efficient claim evaluation. Once submitted, the claim receives a unique AVR claim number and can be tracked throughout the entire process. All communication, attachments, and decisions remain linked to the claim, providing full transparency and a complete claim history. A well-documented claim helps reduce processing time and allows the AVR warranty team to evaluate the request as efficiently as possible..

[Audio] The first step is to select the Dealer and enter the machine serial number. Based on the serial number, the system automatically retrieves the machine information and verifies whether the machine is registered. Next, select the appropriate module related to the issue. This helps AVR route the claim directly to the correct specialist and speeds up the evaluation process. An important part of the claim creation process is entering the machine's operating hours and, where applicable, the number of hectares harvested. These values provide an indication of machine usage and are essential for determining warranty eligibility and supporting the technical assessment. You can also add your dealership's internal reference number, allowing you to link the claim to your own workshop order or administration system. After completing these fields, the detailed claim information, failed parts, description of the issue, and supporting photos or videos can be added. Providing accurate information regarding the serial number, module, operating hours, and hectares helps AVR evaluate the claim more efficiently and ensures a faster claim handling process..

[Audio] After selecting the dealer, machine serial number, and module, the next step is to complete the detailed claim information. Start by entering the Date the Problem Occurred. This indicates when the issue was first noticed and helps AVR understand the timeline of the failure. In the Problem Description section, provide a clear and detailed explanation of the problem. Describe what happened, under which circumstances the issue occurred, and any symptoms observed on the machine. There is also a field to enter your thoughts on the possible root cause. While this is not mandatory, sharing your technical assessment can help AVR specialists investigate the issue more efficiently. Next, specify which parts have been replaced during troubleshooting or repair. Include all relevant components, even if they were replaced as part of the diagnosis process. This information provides important context for the warranty evaluation. The more complete and detailed the information provided, the faster the warranty team can assess the claim and provide a decision. A well-documented claim reduces follow-up questions and helps accelerate the entire warranty process..

[Audio] Depending on the type of warranty claim selected, Service Connect may request additional information regarding the repair that has already been carried out. It is important to indicate which parts have been replaced during the troubleshooting or repair process. This gives AVR valuable information about the actions already taken and helps avoid unnecessary follow-up questions. For each claim, dealers should also upload as many relevant attachments as possible. The quality of the information provided has a direct impact on the speed of the claim evaluation. Recommended attachments include: Photos of the defect Photos of the damaged parts Photos of the machine Videos showing the issue Diagnostic reports Error code screenshots Additional technical documentation, if available The more complete the documentation, the easier it is for the AVR Warranty Team to assess the situation and make a decision. A well-documented claim with detailed information, replaced parts, and supporting evidence significantly reduces processing time and improves the efficiency of the warranty approval process..

[Audio] In addition to the failed part itself, Service Connect allows dealers to claim consequential costs related to the repair. If applicable, you can enter: Labour hours spent diagnosing and repairing the machine Travel time and travel expenses Other approved service-related costs These costs should be entered accurately, together with a clear explanation of the work performed. If replacement parts have already been purchased, you can also add the part reference number and indicate on which purchase invoice the part was bought. This information helps the warranty team verify the replacement parts used during the repair..

[Audio] efore submitting the warranty claim, Service Connect provides a document overview containing all the information entered during the claim creation process. This overview allows you to verify: Dealer and contact information Internal reference number Machine serial number and selected module Operating hours and hectares Date the problem occurred Problem description and possible cause Parts already replaced Labour hours and travel costs Purchased parts, part reference numbers, and related invoice numbers Uploaded attachments and supporting documents Carefully review the document overview and correct any missing or incorrect information before submitting the claim. A complete and accurate overview helps ensure that the AVR Warranty Team has all the necessary information to evaluate the claim efficiently..

[Audio] The PIP Overview provides a clear overview of all active Product Improvement Programs (PIPs) that are applicable to the dealer's machine population. From this screen, dealers can: View all open and active PIPs. Consult the details and instructions for each PIP. Check which machines are affected by a specific program. Review the required corrective actions and claim conditions. Create a PIP claim directly from the selected program. The PIP Overview is an important tool for proactively following up machine improvements and ensuring that all applicable updates are completed in a timely manner. It is recommended to regularly consult the overview and keep a record of completed interventions. This makes future follow-up easier and provides a clear history of which Product Improvement Programs have already been carried out on a machine. By maintaining an up-to-date overview of open and completed PIPs, dealers can improve machine reliability, increase customer satisfaction, and ensure that all AVR-recommended improvements are implemented correctly..

[Audio] Within the PIP details screen, all information required to perform the Product Improvement Program can be found in one central location. Under the Machine section, dealers can view all machines that are affected by the selected PIP. This allows technicians to quickly identify which machines still require the modification or update. The Spare Parts section provides an overview of all parts required to complete the intervention. If specific special tools are needed, these will also be listed, ensuring technicians are properly prepared before starting the work. n addition, the PIP contains all relevant technical information, including: Required spare parts. Special tools, if applicable. Assembly and installation instructions. Possible consequential costs or reimbursements. Standard labour allowances. Additional technical notes related to the intervention. The screen also displays the PIP status, allowing dealers to track whether the program is still open, in progress, or completed for the affected machines. This provides a clear overview of outstanding actions and helps ensure that no required machine updates are overlooked. By consulting the PIP details before starting an intervention, dealers can ensure that the correct parts, tools, and procedures are available, resulting in a more efficient and successful implementation of the Product Improvement Program..

[Audio] When a Product Improvement Program (PIP) is assigned to a machine, it becomes visible in Service Connect together with the required actions and instructions. During the execution of a PIP, dealers can indicate whether the required parts have already been ordered. This provides a clear overview of the preparation status and helps with planning the intervention. A dedicated comment field is available where technicians or service managers can add their own notes, observations, or relevant information regarding the execution of the PIP. To ensure proper follow-up, users can also activate the Follow-Up function. This allows the PIP to remain visible and easily traceable until all required actions have been completed. The PIP overview provides a clear status of: Open PIPs Parts ordered Comments and remarks Follow-up actions Completed PIPs By correctly updating the PIP status, ordering the necessary parts, and documenting progress through comments and follow-up actions, dealers can efficiently manage Product Improvement Programs and ensure that all affected machines receive the required updates..

[Audio] When submitting a claim related to a Product Improvement Program (PIP), the process is very similar to creating a standard warranty claim. The first step is to select Claim Type: PIP Claim and enter the corresponding PIP Number. This links the claim directly to the relevant Product Improvement Program. Once the PIP number has been selected, the remainder of the process follows the standard claim workflow: Dealer and contact information Machine serial number Operating hours and hectares Details of the work performed Parts used or replaced Labour hours and additional costs Attachments such as photos, invoices, and supporting documents As with a standard warranty claim, it is recommended to provide as much information as possible to facilitate a fast review and approval process. By correctly selecting the PIP claim type and entering the relevant PIP number, the claim can be processed efficiently and linked to the corresponding improvement campaign..

[Audio] The Spare Parts module allows dealers to quickly identify, order, and manage genuine AVR spare parts. Fast access to the correct parts is essential to minimize machine downtime and keep customers operational during the harvesting season. Through Dealerzone, users can search for parts using machine-specific information, part numbers, or spare parts catalogues. This ensures that the correct components can be identified quickly and accurately. The Spare Parts platform provides: Access to AVR spare parts catalogues Parts identification based on machine serial number Online spare parts ordering Order follow-up and status tracking Availability information Access to technical drawings and exploded views By using genuine AVR spare parts, dealers ensure optimal machine performance, reliability, and compatibility with the original machine specifications. The Spare Parts module is a key component of AVR Aftersales, helping dealers provide fast service support and reducing machine downtime for their customers..

[Audio] The Spare Parts Catalogue allows users to quickly identify the correct parts for a specific AVR machine. To start, select the machine by entering the serial number or by choosing the correct machine model. This ensures that the catalogue only displays parts that are applicable to the selected machine. The catalogue is structured using exploded views and technical drawings, making it easy to locate the required component. Users can navigate through the different machine sections and assemblies to identify the correct part. Once a component has been identified, the catalogue provides: Part number Part description Quantity required Position in the drawing Additional remarks when applicable The search function can also be used to find parts directly by entering a part number or keyword. After identifying the required parts, users can add them directly to their order basket and continue with the ordering process. Using the Spare Parts Catalogue helps ensure that the correct parts are ordered the first time, reducing delays, avoiding ordering errors, and minimizing machine downtime for the customer..

[Audio] The Spare Parts Order Form can be found in Dealerzone under Spare Parts → Order Form. This tool allows dealers to quickly order the parts required for a service intervention, repair, or Product Improvement Program (PIP). The form provides a structured and efficient way to submit spare parts requests directly to AVR. When creating an order, dealers can: Search and select the required spare parts. Specify quantities and delivery details. Add comments or special instructions where necessary. Review the complete order before submission. Using the Spare Parts Order Form helps ensure that the correct parts are ordered quickly and accurately, reducing machine downtime and improving the efficiency of service interventions. For PIP-related activities, the required parts can be identified from the PIP information and ordered directly via the Spare Parts Order Form, ensuring that all necessary components are available before the intervention starts..

[Audio] The Return Form can be found in Dealerzone under Spare Parts → Return Form. This form is used whenever parts need to be returned to AVR for evaluation, quality investigation, credit processing, or other approved return requests. When creating a return request, the dealer should: Select the relevant part(s) to be returned. Specify the reason for the return. Reference the related claim, ticket, or order number if applicable. Add any relevant comments or supporting information. After the return request has been submitted and approved, the returned parts can be shipped to AVR according to the provided instructions. The Return Form helps ensure that all returned parts are properly tracked and linked to the correct warranty claim, quality investigation, or service case. This improves traceability and allows AVR to process return requests more efficiently. Using the Return Form also provides a clear overview of all return requests and their status, making it easy to follow up on outstanding returns and completed evaluations.

[Audio] AVR Academy is the training platform of AVR and is designed to support dealers, technicians, operators, salespeople, and new employees in developing their knowledge and skills. The Academy offers a structured training program covering the different aspects of AVR machines and services. The goal is to ensure that participants can work safely, efficiently, and independently with AVR equipment. Training programs are available in several areas: Service Training: maintenance, machine operation, and product knowledge. Diagnostic Training: advanced troubleshooting and fault finding. Electrical Fundamentals: understanding electrical systems and components. Hydraulic Fundamentals: hydraulic principles and diagnostics. Product Training: machine-specific training for new and existing AVR products. AVR Academy follows a structured learning path with different competence levels, helping technicians gradually grow from basic knowledge to advanced diagnostic expertise. Training participation, registrations, certificates, and learning progress can be managed through Dealerzone, making AVR Academy an important tool for continuously improving the competence level of the dealer network. By investing in training and knowledge sharing, AVR Academy helps dealers deliver better service, reduce machine downtime, and increase customer satisfaction. To help participants select the right training, AVR Academy uses three different competency levels. Each level is designed for a specific stage in a technician's development. Junior Level Entry-level training for new technicians or employees with limited experience. Focuses on the fundamentals of AVR machines, components, and basic maintenance. Ideal for technicians who are just starting their journey with AVR products. Professional Level Designed for experienced technicians who already have a solid understanding of AVR machines. Covers more advanced product knowledge, maintenance procedures, and technical troubleshooting. Suitable for technicians who regularly work independently on AVR equipment. Master Level The highest technical level within AVR Academy. Intended for dedicated diagnostic technicians and technical experts. Focuses on advanced diagnostics, fault finding, system analysis, and complex troubleshooting. The goal is to have at least one Master-level technician within each dealership who can support colleagues with the most challenging technical issues. Following these training levels allows technicians to gradually build their knowledge and develop from an entry-level technician into a diagnostic specialist..

[Audio] All open training courses can be found in the AVR Academy section of Dealerzone. These are the trainings that are available for registration and can be attended by all eligible participants. To quickly find the right training, several filters are available: Machine Type: filter trainings related to a specific AVR machine. Training Language: select the preferred training language. Department: choose between Sales and Aftersales trainings. Level: filter according to the competence level: Junior Professional Master For more information about a specific course, click on the eye icon. This will display additional details such as the training content, objectives, target audience, duration, location, and any prerequisites. Please note that this overview only contains open trainings that participants can register for directly. Internal trainings or closed sessions are not shown in this list. Using the available filters helps users quickly identify the most relevant training courses and build a personal learning path within AVR Academy..

[Audio] By clicking on a specific training, you can open the training detail page. This page provides all the information needed to decide whether the course is suitable for you. The training detail page includes: Practical information, such as the date, location, duration, and training language A detailed description of the training The learning objectives The competencies covered during the course The training price To register, click the Register button. You will be redirected to a registration form where you can enter the participant's details and submit the registration request. Before registering, carefully review the training level, content, objectives, and practical information to ensure that the selected course matches the participant's role and experience. AVR Academy provides training for technicians, operators, dealers, and other relevant target groups. Main writing changes: I structured the explanation around two clear actions: first reviewing the training details, then registering through the form..

[Audio] Speaker Notes AVR Academy offers two types of training sessions: open sessions and closed sessions. The main difference lies in who can register and how the training is organized. Open sessions are organized by AVR and are available to all AVR dealers. For certain courses, such as driver training, end customers or their employees may also register. Available open sessions can be found in Dealerzone under the AVR Academy tab. Closed sessions are organized exclusively at the request of a dealer or customer. The requester chooses the location and determines who can participate. The training content can be tailored to the requester's specific needs and is delivered exclusively to the registered group. Closed sessions are not listed as open courses in Dealerzone. They must be requested directly by emailing [email protected]. In summary: Open session: organized by AVR and open for registration through Dealerzone. Closed session: organized on request, tailored to specific needs, and reserved exclusively for the requester's participants..