Scene 1 (0s)
[Audio] First is Inefficiency: "Imagine that many a work step in your company is like a detour. Resources - be it time, money or the energy of your employees - are wasted. Information flows like syrup, decisions drag on endlessly and coordination processes feel like running a marathon without a clear finish line. Inefficiency is like an invisible drag that slows down all progress and leaves the true potential of your organization untapped. It's the feeling that things are unnecessarily complicated and more could be achieved with less effort - a condition that recurs in companies of all sizes and industries." The second is waste: "Whether it's unused stock, products that need to be reworked or even discarded, unnecessary movement of staff or materials, or waiting times that interrupt the flow - waste is a constant bloodletting for any business. It is the resources that are lost without creating added value for the customer. Imagine filling a bucket that has a small hole in it that goes unnoticed. Value that is urgently needed elsewhere is constantly leaking out. This form of waste is not a phenomenon of a specific time or industry, but a universal challenge that must be identified and eliminated in order to achieve sustainable success. The third is quality defects."A faulty product, an inadequate service or a process that doesn't deliver the expected results - quality defects are a direct attack on your customers' satisfaction and the foundation of your business. Imagine the feeling of disappointment when a customer receives a product that doesn't work or experiences a service that doesn't meet their expectations. The result is not only complaints and potential losses, but also a tarnished image and a loss of trust that has been painstakingly built. Striving for quality is not a fad, but a timeless must for any organization that wants to survive in the long term and delight its customers." The fourth is long throughput times. "In a world that is moving faster and faster, long lead times are a serious competitive disadvantage. Whether it's developing new products, processing customer orders or resolving issues, when processes take unnecessarily long, it leads to customer and employee frustration, missed opportunities and higher costs. Imagine a product sitting in different departments for an unnecessarily long time, a customer waiting impatiently for a response or a fault blocking the entire production flow. These delays are like bottlenecks that hinder the smooth flow and limit the agility and responsiveness of an organization - a challenge that is relevant in any company that wants to grow and adapt." The fifth and most serious problem is dissatisfied customers. "The echo of dissatisfied customers reverberates for a long time. Negative reviews, churning customers and a bad reputation are the direct consequences of unfulfilled expectations. Imagine a customer feeling unappreciated, having their needs ignored or experiencing unnecessary effort to resolve a problem. In today's connected world, such experiences spread quickly and can have a lasting impact on a company's growth and profitability. Customer satisfaction is not a passing trend, but the foundation for long-term success. Organizations that fail to put their customers' needs first are putting their future at risk - a timeless truth in business." The problems mentioned existed yesterday, exist today and will continue to occupy companies in the future. Lean Six Sigma is the key to eliminating these problems. As a Lean Six Sigma Green Belt, you will be able to apply the approach and methods with confidence. This know-how is of great value to any company..