Arrise BPO - Corp Deck_V1.1

BPO SOLUTIONS PVT. LTD. !jfiüljjbf. Bpo Solutions Pvt. Ltd.

“TO EMERGE AS THE MOST TRUSTED COLLABORATION PARTNER FOR BUSINESS PROCESS TRANSFORMATION”.

[Audio] Our Values Team Work Customer First People Centricity Is the whole mindset of a business that fosters a positive customer experience at every stage of the customer journey. Is the success of the team is directly proportional to the relation among its team members and their collective efforts. Is to think about how your people want to work and what inspires and motivates them to do the work. Innovation Integrity Is the practice of being honest and showing a consistent and uncompromising adherence to strong moral and ethical principles and values. Is to improve or renew by applying new processes introducing new techniques or establishing successful ideas to create new value..

[Audio] Journey So Far ARRISE BPO was incorporated in May 2019. Developed an In-house work-from-home solution & and our regular operations were seamlessly executed with zero impact on business during all the phases of C-O-V-I-D lockdown. Awarded ISO 27001 and ISO 9001 BCP Center was set up at Kolkata 14 Regional Offices across P-A-N Onboarded a leading P-S-U Bank 5000 plus Employees Strong Field presence across Pan India.

[Audio] Our Core Team Avadhut Thali MD & Chief Executive Officer Kunal Sawhney Executive Director Avadhut Holds ICWA & comes with a rich professional and entrepreneurial background of more than 36 years spanning across various industries handling business critical assignments. He was the co-founder of e-Nxt Financials Ltd a B-P-O managing End to End collections services for B-F-S-I which later got acquired by tata group where he continued to manage the business for long tenure until it finally got acquired by Q-U-E-S-S Group ( Conneqt Business Solutions Ltd ). He also one of the Co-Promoter of Spocto ( Big Data Analytics & Digital collections company ) Kunal Holds MBA & comes with a rich entrepreneurial background of more than 25 plus years. He is the founder of Sai Financials & B-P-O Solutions which currently serves 30 plus Banking and N-B-F-C Clients. He is a passionate professional with strong Management skills. Through his strategic foresight and determination he has built a strong foundation in Risk Management and B-P-O Business. Rajasekhar R Chief Operating Officer IIM Alumni Certified Six Sigma Black Belt professional with 18 years of experience in Debt Management B-F-S-I industry( 13 years in India and 5 Years in the Middle East ). Worked for esteemed organisations like Tata B-S-S First Source Polaris and Citi Group. In his last stint as a Vice President he was Heading Debt Management for UK Philippines and India geography for G-C-C Expats #.

[Audio] Our Services Digital Solutions Feet on Street Services Contact Center Services Hybrid Model HR Shared Services Smart I-V-R Smart S-M-S Chat Bot Analytical output through (A-I ) / ML on Customer Behavior Customised approach-driven engagement End to End Ownership with interventions through Digital Contact Center & Field Hire-to-Retire HR Back office Employee self-service Payroll processing HR Analytics Application processing Manpower Outsourcing Debt Management Customer Service Hygiene Process Tele-Verification Customer Retentions Customer Life Cycle Management Deep Pin Codes Coverage Real Time Monitoring & Reporting Largest Centralized & Credentialed In-house Team Agile & Scalable # Digital Powered By Spocto.

[Audio] Our Presence 2000 plus Telecallers Contact center set up in Thane & Kolkata With best-in-class (I-T ) infrastructure. 3000 plus Field Executives Pan India field Presence with Live F-O-S tracking Capabilities. Scalability & Expansion Ability to penetrate new regions to cater the business needs. Multi-Channel Approach Modernized digital solutions to traditional Calling and Feet on Street services.

[Audio] Marquee Clients Market Leaders as Our Esteemed Partners #.

[image] STAGES Mid Stage NPA & Writeoff S No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ARRISE BPO CLIENT Axis Bank HDFC Bank Bank of Baroda Kotak Mahindra Bank Yes Bank Axis Finance Paytm NBL Bank Aadhar Housing Tata Motor Finance Bajaj Finance Ltd SEGEMENT Early BKT RETAIL AGRI MFI cc HL 1 LAP PRODUCTS VL BNPL CD Hygiene Simpl Fiserve Chola Hinduja Leyland DMI Finance Protium PNB Housing BOB Financials Liquiloans Finance.

[Audio] Info Security & Business Continuity Physical Security Information Security Business Continuity Equipped with In-house Work From Home Solution; Multiple data recovery sites across India to ensure business continuity in the event of any calamities An ISO-27001 certified with compliance of international standard information security practices to safeguard sensitive client information Ensuring Secure working Environment for Employees and Clients I-S-O 9001 #.

[Audio] Our Advantages Arrise Tomorrow Today Regional Vendor Large Scale B-P-M with National Presence across Pin codes SOP Oriented | Corporate Governance | Compliance Digital Led ( Powered By Spocto ) Enterprising Team with Deep domain knowledge of Banking NBFC & Fintech ( Retail Agri & M-F-I Segments ) Performance Driven ( ESAU – Matrix ) Large Scale B-P-M with National Presence across all pin codes SOP Oriented Digital Led Enterprising Team Performance Driven A Small Team with Regional Presence Adhoc Process Physical Focused Lack of Ownership Best Effort Basis A Small Team with local Presence Adhoc Process Physical Focused ( Collections ) Lack of Ownership Best Effort Basis VS.

[Audio] Value Adds Value Adds Efficiency of Collection Management Scalability Flexibility End to End model Hygine of the Process Unique blend of Digital Tele-calling & F-O-S capabilities with services spanning across India Implementation of digital tools such as Smart IVR & Smart S-M-S for higher traceability penetration & output which will be (A-I ) & ML Driven ( # Powered by Spocto ).

[Audio] Value Enablers Work force Management Compliance Adherence Documenting policies and procedures is key. Consistently apply policies and procedures. Remove barriers to compliance Reinforce with training Stay current with ever-changing laws and regulations. Make sure all employees are following procedures. Maintain a good work atmosphere Keep lines of communication open. Use up-to-date technology and the best in call Digital Solutions Set attainable goals for employees and be prepared to evolve with the business market Enhanced Productivity Optimized Cost Enhancement of productivity through customized learning solutions Online and self-paced training modules One-Stop Hire to retire solution with Staff to HR Ratio Technology Led solutions Attrition Control HR Expertise Recruit The Right Candidate. Empowering employees to achieve outstanding results & elevate through IJP’s Rewards & Recognition to nurture talent Pay Competitive Benefits And Perks Recruitment and Hiring. Training and Development. Employer-Employee Relations. Maintain Company Culture. Manage Employee Benefits. Create a Safe Work Environment. Handle Disciplinary Actions.

[Audio] Arrise Online Tools for Employees Talent Acquisition Career & Succession Planning Onboarding Personalized Experience Voice Enabled Rewards & Recognition Time & Leave Travel & Expense Learning Mobile-First Digital Driven Payroll Management Talent & Performance E-S-S MSS & Social Online Portal In My Language ﻰﺑرﻋ ಕನ್ನಡ Deutsch മലയാളം 中文 ગજરાતી 日本語 தமிழ் русский বাংলা Portuguesa मराठी Española fहदी ਪੰ ਜਾਬੀ.

[Audio] Arrise Online Tools Screenshot Attendance and Leave Learning Geo-Fencing Performance Management Digital Locker Rewards & Recognition.

[Audio] Employee Experience Learning & Development Training strategy focused on employee nurturing and career growth Online and self-paced training modules Skill training programs that help support new business initiatives Engagement & Career Pathing Empowering employees to achieve outstanding results & elevate through IJP’s. Rewards & Recognition to nurture talent Senior management inspiring a collaborative culture through frequent and transparent communication #.

[Audio] Why Arrise? Industry Expertise Led by seasoned professionals with 250 plus years of cumulative Banking and B-P-O industry experience. Robust quality control measures and performance management based on industry-leading Six Sigma practices. Our vision which we thrive through our actions to be the most trusted collaborated partner for business process outsourcing. Collections through a unique blend of Digital Tele-calling and F-O-S capabilities across Pan India locations. Partnering through outcome-based commercials and flexible/agile for scale-up to meet business needs. Manpower outsourcing to support business through seamless hire-to-retire and payroll services. One Stop Shop.

[Audio] Walk In For A Chat! Arrise House No A326 / 328 /330 Road Number – 26 midc Wagle Industrial Estate Thane (West) Maharashtra – 400604 I-N-D-I-A Corporate Office: [email protected] EMAIL: plus 91 9676721888 PHONE:.