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Diagram Description automatically generated. Quality Management System Awareness Training.

A Quality Management System (QMS) is a tool to help an organisation to manage quality. The quality documentation is a means of recording how quality is managed within your organisation so everyone does their job in a consistent way, delivering a consistent and quality product or service. In other words, a quality documentation reflects the business management system..

ISO9001:2015 Standard. [image] IN#RNÅTIONAL STANDARD ISO 9001 Quality management systems — Requirements.

4. Context of the organization. 4. 4.1 Understanding organization and its context 4.2 Understanding needs and expectations of interested parties.

4. Context of the organization. 5. 4.4. Quality Management System and its processes The organization needs to establish, implement, maintain, and continually improve its QMS, including the processes needed and their interactions, in accordance with the requirements of the standard. This is where the process approach comes into action. The organization will need to determine inputs and outputs of the processes, sequence and interaction of the processes, resources needed, and responsibilities, and ensure the effectiveness of the processes..

Image result for POLICY PICTURES. 5. Leadership. 6.

5. Leadership. 7. 5.3 Organizational roles, responsibilities and authorities Responsibilities and authorities must be precisely defined and communicated to all hierarchical levels of the organization..

6. Planning. 8. 6.1 Actions to address risks and opportunities When planning the QMS, the organization will have to consider context of the organization (section 4.1) and the needs and expectations of interested parties (section 4.2) in order to determine risks and opportunities that need to be addressed..

Image result for OBJECTIVES PICTURES. 6. Planning.

7. Support. 10. 7.2 Competence The organization needs to determine the necessary competence of its employees, and ensure those employees are competent on the basis of appropriate education, training, and experience..

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Connector cleaning process flow | Computer repair, Process flow, Computer lab.

Image result for SUPPLIERS PICTURES. 8. Operation.

8. Operation. 14. 8.7 Control of nonconforming outputs Nonconforming outputs must be prevented from unintended use or delivery, so the organization must identify and control nonconforming outputs that emerge from any phase of production or service delivery. Depending on the nature of the nonconformity, the organization can take one or more of the following actions: correction segregation, containment, return, or suspension of provision of products and services informing the customer obtaining authorization for acceptance under concession.

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9.1.2 Customer satisfaction The organization shall monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled. The organization shall determine the methods for obtaining, monitoring and reviewing this information.

Image result for AUDIT PICTURES. 9. Performance evaluation.

9. Performance evaluation. 18. 9.3 Management review The top-level management must review the QMS in order to determine its: Appropriateness – does it serve its purpose and satisfy the needs of the organization? Adequacy – does the QMS conform to standard requirements? Applicability – are activities performed according to procedures? Effectiveness – does it accomplish the planned results? This review must evaluate possibilities for improvement and needs for changing the QMS, Quality Policy, and objectives.

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10. Improvements. 20. 10.3 Continual improvement Continual improvement is a key aspect of the QMS, to achieve and maintain the Quality Management System’s suitability, adequacy, and effectiveness regarding the organizations’ objectives..