05.2025 Lesson Learned

[Audio] This customer training and onboarding session aims at providing customers with a comprehensive understanding of key takeaways from recent field and file audits, customer complaints, and safety incidents reported. The objective is to equip customers with the necessary knowledge to deliver exceptional service to their clients..

[Audio] Our field and file audits, along with customer complaints, reveal areas that require improvement. Thorough assessments and evaluations have pinpointed these weaknesses. To achieve better results in the future, we will concentrate on rectifying these issues..

[Audio] Adoption of the updated SG workbook has been limited since its introduction in September 2024 across some operational areas. Many surveyors have not yet started using the new workbook as a result. They may be exposed to certain risks if they continue to rely on outdated methods. Calculation errors are one risk caused by using outdated VCF tables that only provide four decimal places of precision. Inaccurate reporting is another risk due to the use of unvalidated conversion data. Using the latest workbook is essential to avoid these risks. The APAC Workbook offers several benefits, including direct uploading of inspection data into customer portals like Navarik. This eliminates the need for manual data entry and reduces the chance of transcription errors. The workbook also saves time and supports data traceability and validation. By using the latest workbook, surveyors can work more efficiently and accurately..

[Audio] Proper documentation is essential in maintaining the integrity of our reports. Without raw data, we cannot track how measurements were taken, leading to a lack of transparency and auditability. This can compromise the accuracy and reliability of our findings. As a result, surveyors must understand the critical importance of raw data in verifying the accuracy of measurements and maintaining traceability. In one instance, the absence of raw data made it impossible to verify the consistency of results and gauge accuracy, highlighting the need for thorough documentation. By recording raw data for each measurement and reading, we can ensure that every decision made during the inspection is backed by verified data..

[Audio] Proper documentation is essential in any surveying process. Raw data must be recorded for each measurement and reading taken during an inspection. This ensures that decisions made during the inspection can be supported by verified data. Traceable raw data is crucial for identifying discrepancies, verifying measurement accuracy, and meeting industry standards. By emphasizing the importance of proper documentation throughout the surveying process, we can maintain accuracy, transparency, and accountability..

[Audio] When sampling volatile cargo, it is crucial to employ a tube insert to guarantee precise outcomes. This is because failing to utilize a tube can result in the loss of light components due to splashing, air contact, and uneven flow, which can distort the findings, particularly when determining density. The tube itself does not impact the density, but it ensures that the sample is gathered accurately..

[Audio] When determining the volume of bitumen or asphalt stored in a tank, it's essential to consider the impact of temperature on the tank's shell. This is where the Thermal Expansion Factor, also known as the Correction for Temperature of the Shell (CTSh), comes into play. However, it's crucial to note that this correction is specifically designed for shore tanks, not marine vessels. According to API MPMS Chapter 12.1.1, using CTSh for marine vessels is not recommended because the tank shell temperature cannot be accurately determined. There are several key factors that contribute to this limitation, including variability in inner versus outer shell temperatures due to sea exposure, temperature variations depending on vessel draft, non-uniform expansion due to structural constraints such as corrugated bulkheads, and the influence of cargo ullage and temperature on adjacent tanks. These factors highlight the complexities involved in accurately measuring tank shell temperatures on marine vessels. Therefore, when calculating volumes, it's essential to follow established guidelines and avoid applying CTSh corrections to marine vessels..

[Audio] The Thermal Expansion Factor, also known as CTSh, has an important consideration when applied to bitumen and asphalt marine vessels. Vessels such as asphalt carriers may include thermal correction tables; however, these tables should not be used for CTSh adjustments. The TIC Council recommends against applying CTSh on vessels. Industry and compliance guidance suggest relying on recognized best practices from organizations like API and EI, which provide a more accurate approach to ensuring safety and compliance..

[Audio] Use the Corrected Temperature Scale for Hydrocarbons, or CTSh, only on shore tanks. This means that if you're working with tanks located on land, you can apply this scale. However, when it comes to vessel tanks, do not apply CTSh. According to industry standards set by API and EI, specifically in section 12.1.1, CTSh should not be used on vessel tanks. Additionally, ignore any vessel-provided CTSh tables. These guidelines will help ensure consistency and accuracy in your work..

[Audio] Proper use of personal protective equipment, or PPE, is essential for ensuring worker safety on construction sites. Hard hats, safety glasses, gloves, and steel-toed boots are examples of necessary PPE items that shield workers from potential hazards such as falling objects, chemicals, and electrical shock. Wearing the appropriate PPE enables us to avoid injuries and maintain a secure working environment..

[Audio] Fire retardant clothing is a critical layer of protection for personnel working in environments where flammable vapors, gases, or combustible materials are present. This includes oil terminals, refineries, and petrochemical facilities. All personnel are required to wear fire retardant clothing as a standard site safety regulation to minimize burn injuries during unexpected flash fires or thermal incidents. Personnel who do not wear this type of clothing are exposed to significant risks, including flash fire exposure and heat stress injury. Normal clothing can catch fire instantly in the event of a hydrocarbon release or ignition, leading to severe or fatal burns. Failure to comply with client PPE regulations may result in removal from site and disciplinary action. Wearing fire retardant clothing is essential for protecting personnel and ensuring compliance with safety regulations..

[Audio] Wearing Fire Retardant Clothing, or FRC, is a critical component of our safety protocols. By choosing to wear this type of clothing, we significantly reduce the risk of burn injuries in the event of a flash fire. The fabric used in FRC is designed to self-extinguish when exposed to heat, thereby limiting the extent of any potential burns. Furthermore, FRC allows individuals to escape more quickly from hazardous situations, giving them precious extra time to get to safety. It's essential to remember that wearing FRC is not merely a regulatory requirement but also a vital tool in protecting ourselves from serious harm. When entering areas with high fire risks, always ensure you're properly equipped with FRC. This simple precaution can mean the difference between a safe outcome and a potentially disastrous one..

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