03.2025 Lesson Learned

[Audio] We are pleased to introduce our customer training and onboarding program. This program aims at equipping customers with essential knowledge about our site's rules and regulations. To achieve this goal, we have identified several key areas that require attention based on recent field and file audits, as well as customer feedback. By addressing these issues, we can ensure compliance with our site's policies and procedures, thereby creating a safer working environment for all stakeholders involved..

[Audio] The lessons learned from our experiences highlight gaps in our processes, particularly those concerning field/file audits and customer complaints. These issues were revealed through recent audits and customer feedback. We will examine these findings to guarantee that we address them quickly and efficiently..

[Audio] It is essential to use the new SG/APAC workbook to ensure accurate calculations and reports. The rollout of this workbook occurred in September 2024, but only a few areas have adopted this change so far. Using the old workbook may result in calculation errors due to outdated and unvalidated VCF tables. To prevent this, operations should download the latest version from SharePoint, and surveyors should utilize a fresh workbook for each job instead of reusing one from a previous shipment..

[Audio] Accurate and proper reporting is essential during inspections. Inspectors must ensure accurate reporting when inspecting vessels like M/T Oxalis Jasmine. The original report stated "NO SLOP TANKS ONBOARD", but it should have been "NO SLOPS ONBOARD". The main issue was not the absence of tanks, but the presence of slops on board. This emphasizes the need for careful attention to language in reports, as minor changes can greatly affect the meaning..

[Audio] Non-compliance with terminal regulations by surveyors can cause issues such as delayed responses from colleagues due to cited reasons like fatigue. The surveyor acknowledged that they signed in using a QR code on Saturday but forgot to sign out on Sunday. Additionally, there was a communication breakdown between the surveyor and their partner regarding their duties, specifically regarding obtaining the required gate pass for samples removed from the terminal..

[Audio] Compliance with our terminal's rules and regulations is crucial for ensuring a safe working environment. Failing to follow these guidelines can lead to incidents as we've seen in this case. Strict adherence to our protocols and effective team collaboration are essential to avoid such situations. By minimizing risks, we can maintain a high level of safety standards within our operations..

[Audio] A sample bottle was accidentally dropped into a storage tank during a sampling activity at Vopak Banyan. The surveyor was collecting fuel samples in the presence of a terminal representative. When the surveyor encountered difficulty retrieving the final bottle, repeated forceful movements were applied, resulting in the bottle detaching from its securing wire and falling into the tank. Fortunately, the sampling cage itself did not suffer any visible damage..

[Audio] It is essential to identify the root causes of incidents when conducting field operations. The primary cause of the incident was the breaking of the securing wire of the sampler. Contributing factors included repeated forceful movements to dislodge the sampler from the hatch opening. There may also be potential wear and tear on the securing wire due to inadequate routine checks. To prevent similar incidents, it is crucial to conduct more thorough pre-use checks, ensuring that all equipment is properly secured. Double winding the wire on the sampler will guarantee that the cage cover is securely fastened. Reporting any abnormalities with sampling equipment is vital, regardless of their apparent insignificance. Taking these steps minimizes the risk of equipment failure and maintains a safe working environment..

[Audio] Safety protocols must always be followed when handling hazardous materials such as dyes. Taking a moment to carefully consider the task at hand, known as "taking five," can help prevent accidents. Checking the seal lid to ensure it's tightly closed and loading the drums flatly on the tricycle are also crucial steps in preventing spills. By being mindful of these details, individuals can minimize the risk of incidents occurring..

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