04.2025 Lesson Learned

[Audio] Our company has been conducting regular field and file audits to ensure compliance with regulatory requirements and industry standards. These audits have helped us to identify areas where we can improve our processes and procedures. We also conduct regular reviews of customer complaints and safety incidents to understand their root causes and implement corrective actions. The purpose of this training is to share the findings from these audits and reviews with our customers, so they can better understand our processes and procedures. By doing so, we aim to enhance our customers' knowledge and awareness of our operations, which will ultimately lead to improved quality and reduced risks..

[Audio] Areas where we can improve our processes are identified by analyzing lessons learned from field/file audits and customer complaints. Gaps in our procedures highlight opportunities for refinement to ensure compliance with regulatory requirements. Addressing these issues enables us to enhance our overall performance and maintain a high level of quality in our services..

[Audio] The latest version of the SG/APAC workbook must be used to ensure accurate calculations and reports. The workbook should be downloaded from SharePoint to guarantee that you have the most recent updates. When working on a job, a fresh workbook should be used for each project instead of reusing one from a previous shipment. This prevents potential errors caused by outdated or unvalidated VCF tables with four decimal places. Using a new workbook for each project maintains the integrity of your calculations and final reports..

[Audio] Accurate reporting is crucial during inspections. The description of the M/T Oxalis Jasmine's slop report illustrates this importance. Initially, it stated "NO SLOP TANKS ONBOARD," but this phrase was later corrected to "NO SLOPS ONBOARD." This change may seem minor, but it significantly alters the focus of the report. Instead of concentrating on the storage tanks, inspectors now need to verify the absence of slops onboard. This shift in emphasis underscores the significance of precise language in reports. As inspectors, it's essential to understand the scope of our work and carefully review the language used, recognizing how slight modifications can fundamentally change the meaning of our findings..

[Audio] Proper documentation is crucial in any field, especially when it comes to safety operations. The observation was made that a surveyor used an inappropriate document, specifically the ROB Report, for after operation purposes. This indicates a lack of understanding of document usage and application. As a result, risk factors were introduced into the process. To mitigate these risks, it's essential to educate the surveyor on proper documentation and the correct use of documents, including how to fill reports accurately. By doing so, we can ensure that all necessary information is captured correctly, reducing the likelihood of errors and improving overall safety standards..

[Audio] Accurate recording and documentation are crucial when conducting field audits. All relevant information must be thoroughly noted, including details about unresolved issues or concerns, such as those linked to IAN, MON, or VAILE RU. Maintaining comprehensive records enables us to monitor progress, pinpoint areas for enhancement, and offer insightful recommendations for subsequent audits..

[Audio] It is essential to maintain integrity and adhere to standard procedures when conducting inspections. The inspector deviated from protocol by taking samples from the barge manifold instead of the ship tanks, which compromised the accuracy of the results and led to non-compliance. Understanding the significance of sampling and its impact on regulatory compliance is crucial. Taking shortcuts can inadvertently create situations that could lead to safety issues or non-compliance. It is vital to educate inspectors on the importance of adhering to established protocols and maintaining transparency throughout the inspection process..

[Audio] A safety inspection was conducted at Vopak Banyan where an inspector encountered a bee-hive near one of the tanks. Despite noticing the hive, the inspector walked onto a connecting bridge between two tanks and was stung by bees. He experienced pain and tongue numbness but received immediate assistance and was safely escorted down. The incident was reported to the Control Centre Room (CCR) and medical help was arranged. Although the hazard was identified early, it was not formally addressed, resulting in continued work with the hazard still present..

[Audio] To prevent similar incidents from occurring in the future, addressing the issue of emergency response readiness is crucial. Ensuring that all personnel involved in field operations receive regular training on first aid response, particularly focusing on managing allergic reactions, is vital. Clear procedures for evacuating individuals from elevated or restricted areas must be established and effectively communicated to everyone. Taking these proactive steps will minimize the risk of harm and ensure a safer working environment..

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