02.2025 Lesson Learned

[Audio] Welcome to this customer training session, where we will be discussing the lessons learned from our recent file and field audits, as well as customer complaints and safety incidents. We will explore the gaps identified during these audits and discuss ways to improve our processes and procedures. Let's get started!.

[Audio] Incomplete and inaccurate data has been identified through field/file audits and customer complaints. This lack of precision has raised concerns about the reliability of our inspection processes. Without proper guidance and verification, it's difficult to ensure the accuracy of our records. We need to address this issue by providing clear instructions in the field and implementing peer-to-peer verification to guarantee the integrity of our data..

[Audio] Since the introduction of the new SG workbook in September 2024, many areas have failed to adopt its usage. This has led to potential calculation errors due to the use of outdated and unvalidated VCF tables. These errors could result in inaccuracies in the final report. Two main reasons for non-adoption are the summary page's difference from the current template and Ops' failure to provide necessary workbooks to surveyors. Ops should download the latest workbook from the SharePoint site, and surveyors should use a fresh workbook for each job, rather than reusing one from a previous shipment..

[Audio] Surveyors have obtained VCF from unauthorized sources, which has led to incorrect VCF. To resolve this problem, we must cease using VCF tables from these sources and instead utilize a correct workbook, specifically the APAC and SG workbook. This measure will guarantee that our reports and raw data are accurate and reliable..

[Audio] Raw data is often incomplete and incorrectly filled, leading to problems with the inspection process. This can result in a lack of traceability, making it difficult to identify issues and take corrective action. Proper guidance should be provided in the field, and peer-to-peer verification should be implemented to ensure accuracy and completeness of the data..

[Audio] We should always verify the Established Reference Height from the strapping table before gauging, rather than relying on outdated markings at the tank. Additionally, we should ensure that any changes to the ERH are promptly marked on the tank side to maintain accuracy. This will help prevent errors in measurement and ensure consistency in our results..

[Audio] When conducting field observations, it is crucial to ensure accuracy by verifying the physical draft before accepting the information provided by the Chief Officer. This is particularly important when measuring cargo quantity on board, as vessel trim can significantly impact liquid quantities. To achieve this, surveyors should read the draft before boarding the vessel and then compare it with the one provided by the vessel. By following this correct procedure, we can minimize errors and ensure the integrity of our measurements..

GOOD OBSERVATIONS.

[Audio] Raw data from Petrolimex 18 - Banyan has shown significant improvement, as temperature readings have been accurately recorded and blanks have been struck off. Moreover, non-nominated tanks were thoroughly checked and recorded in the raw data booklet, demonstrating a notable enhancement in data quality. Our report also emphasizes the significance of equipment verification, where the checklist was correctly filled, capturing all essential information. Furthermore, when a terminal refused to cooperate during an inspection, a Letter of Observation was issued, underscoring the necessity for collaboration. Finally, editorial errors were meticulously corrected by striking off incorrect data and initialing the corrections, guaranteeing the accuracy and reliability of our reports..

[Audio] Raw data has improved significantly since our last audit. Temperature readings are now recorded accurately, and blanks are struck off. Non-nominated tanks are also properly documented in the raw data booklet, as seen in the Sea Fortune's EM report and Jurong's raw data. Moreover, equipment verification is conducted thoroughly, with checklists correctly filled out. When equipment is found to be incompatible, a Statement of Fact is issued promptly. Furthermore, the Verification Execution Form is drafted correctly, ensuring compliance with regulatory requirements..

[Audio] Raw data from vessel operations must accurately represent the actual circumstances on board. Incomplete and inaccurately completed data may result in dubious inspection procedures, absence of traceability, and potential safety hazards. To guarantee precise reporting, suitable guidance should be offered in the field, and peer-to-peer verification should be carried out to confirm the data. This facilitates confidence in the reported information and ensures that necessary measures can be taken to preserve a secure working environment..

[Audio] The equipment used for vessel raw data collection includes the serial number of the T-Probe, which measures the in-tank level. The sea condition, draft forward, and reference height must be noted. In-tank measurements require taking readings at different levels, including the first and second readings, with a final reading established. Temperature readings are crucial, with multiple readings taken and reported rounded off to 0.05°C or 0.1°F. Rolling gauges may require additional readings, and temperature differences exceeding 1°C or 2°F necessitate further readings. Water and oil interface measurements must be accurately reported by the Chief Officer and Master..

THE END.