T&TEC MOBILE APP

T&TEC MOBILE APP. “The power to make it work”. Logo Description automatically generated.

INTRODUCTION. T&TEC was formed in 1946 after the merger of independent companies. It is the sole retailer of electricity in Trinidad and Tobago. It is responsible for the design, construction, operation and maintenance of the country's electrical transmission and distribution network. The utility supplies electric power to customers on both islands via a single interconnected grid. Electrical energy is widely been purchased, metered and feed into the national grid from independent power producers. These producers are the Power Generation Company of Trinidad and Tobago (PowerGen) giving a total of 1,344 MW, Trinidad Generation Unlimited (TGU) giving 720MW and Trinity Power Ltd. giving 225 MW. All power stations in Trinidad and Tobago are fueled by hydrocarbons. T&TEC’s mobile app puts power in the palm of your hand, opening a simpler way to communicate and do business..

Why the need for T&TEC Mobile App?. In response to growing customer complaints and the fact that each and every time a customer needed to do a transaction or report a problem they had to visit a T&TEC office nearest to them. With the creation and implementation of this app, customers will now have: An online platform to report problems related to electricity supply. An online platform for customers to access billing information. An online platform for customers (residential and industrial) to make bill payments. An online platform to help customers find service centers and offices. An online platform to inform customers about service interruptions and other related issues..

A Step-by-Step Guide To Building Your First Mobile App.

RESEARCH APPROACH. The research approach used was Contextual Inquiry, where actual customers were interviewed. As shown in the charts to the left, according to statista.com, utilities apps are among the top three mobile apps downloaded worldwide from 2017 to 2021. Also, according to Statista (2021), In 2020, global revenue from mobile apps increased to over 318 billion U.S. dollars..

CORE FEATURES OF APP. Homepage view Report an Outage.

CORE FEATURES CONT’D. Report an issue Find an office nearby.

CORE FEATURES CONT’D. View Bill Balance and make payments Notified of Outages, payment receipt, reports made, outstanding balances, etc..

RESEARCH FINDINGS. LiveAgent, Reamaze and HelpCrunch are the best CRM apps on the market. Excellent reviews on Ease of use, Value for Money, Customer support and Functionality. All three are very cost effective However, they do not quite have the features nor customizable to suit T&TEC’s needs..

PROPOSED SOLUTION. Existing In-house development created by our Software developers Advantages of developing App In-house Full control over the team. Better communication. A better understanding of the company’s values. Well-matched team members. Our software developers can build the app to our specific needs. No additional cost to the company..

POSSIBLE RISKS. Disadvantages of developing App In-house High cost - in-house development is much more expensive than cooperating with a vendor because the final price makes up of many expenses like rent, taxes, software, hardware, and more. In fact, there are some additional spending like training for employees, sick days and benefits. Staff turnover - Software developers have a tendency to change jobs quite often. It happens because the demand for talented developers is high and other companies tend to offer better working conditions. As a result, you may face some challenges with labour and lose time. Finding a new developer is always time-consuming, so your project development can be stopped or slowed down for some time. Lack of tech talents - The ever-rising IT market brings an overwhelming demand for tech specialists. It's already tough to hire the right person in some regions. Apart from meeting soft and hard skills, the developer should fit into the planned budget, which is often hard because of competition from other companies..

IMPACT ON COMPANY. Category Benefit Financial New revenue generated Reduction in costs Increased profit margins Operational Improved operational efficiency Enhanced quality of electricity service. Reduction in outage times. Market Better company image Additional competitive advantage if we were not a monopoly. Customer Improved customer satisfaction Increase customer electricity consumption. Resolve customer issues quicker. Employee Reduced covid-19 risk. Increase employee productivity..

SCREENSHOTS. A. an Outage -TUTEC u-2852(BuIb) 00 Report an.