AREA 6.
20 Store serving Food Panda (Except to Landmark Alabang) 17 Stores seriving Grab Food (Except to LM Alabang, SM Lucena , Shell Sto Tomas and Centromall Los Banos ).
+2.1M. +.6%. 2.9M Savings. 663k Savings. 2.1M Savings.
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2019. MALL GOERS STUDENTS INDUSTRIAL BPO/POGO 58.38987953791095 27.577858821202391 7.7502293892621781 6.2820322516244875.
Actual January February March April May 26094793.007500004 26140047.438099999 28953772.930699993 32045381.101300009 36650989.637099996 BP January February March April May 28277638.252453584 27870695.887948934 29159564.757930852 27530415.918180577 33843125.502558075 2019 January February March April May 33671780.629999995 29218324.398999996 33426900.09 34713865.339999996 38092969.000000007.
DELIVERY SALES PERFORMANCE. Total Delivery Sales Actual 46,303,485 2019 Target 3,889,159 64,433,801 vs 2019 1191% vs Target 72% ADS Actual 15,857 2019 3379 ATC Actual 38 2019 6 Actual 417 2019 563.
IN-STORE SALES PERFORMANCE. Actual Total In-Store Sales 2019 Target 164,523,266 80,722,561 vs 2019 61% vs Target 125% ADS Actual 32,334 2019 52,358 ATC Actual 92 2019 179 AC Actual 352 2019 293.
IN-STORE SALES PERFORMANCE. ACTUAL 100,850 2019 163,815 TARGET 80, 723 vs 2019 40% 54% 65% 77% vs Target 125% 79% 97% 141% 140% 169%.
Key Drivers of Performance (In-Store). Significant Event Mother’s Day Performance Top Stores SM Sta Rosa - 134k SM Calamba - 133k Festival Mall - 126k Major Political Campaign Rally Leni Robredo Campaign Rally in Evoliving Center, Nuvali +61% in sales vs previous week ( April 30 ) Alert Level 1 ( 100% Seating Caps) Active mall events gives significant factor in major malls ( 3day Sale, Mall Show, Graduation and Recognition day held in their respective activity center ).
Key Drivers of Performance (Bulk Order). Total Area Bulk Order : 2.09M Top Stores in B.O SM Sta Rosa – 1.6M Fora Tagaytay – 131k Paseo de Sta Rosa – 64k Festival – 125k Major Bulk Order Account Lazada E- Logistic (Anniversary, 12k Pax) Fujitsu Die Tech Corp of the Philippines PNPA Tagaytay Medical City SHARP Ospital ng Muntinlupa.
+.6%. 663k Savings. 132k Savings. +1.1M. +573k. Key OPEX.
Key Drivers of Performance (OPEX). Highlights +1.8M in BP in OI AHO ( 5.7M vs 3.9M BP) Top 3 Stores ( SM Calamba, SM Sta Rosa and Fora Tagaytay w/ highest operating income mostly didn’t exceed their BP in Delivery Order Services and has an average of 35% in COGS. Food Cost: 2.1% Savings vs Budget Bev Cost: 900k Saving vs Budget Packaging: 0.5% Increase vs Budget Rental Cost Savings of 2M coming from discounts from major malls SM 10% - 20% Ayala 20% Robinsons 20%) Area 6 posted 663k savings vs BP in Salaries.
Key Drivers of Performance (OPEX). Lowlights Increased 300k in Delivery Charge Delivery Charge increased by 300K. Stores added delivery schedule started last March as anticipation of increase of volume of guest and avoid overstocking in cold storages..
FSC Score Card. YTD COMPLAINT JAN 11 71,493 0.0002 FEB 11 73,037 0.0002 MAR 8 78,019 0.0001 APR 9 80,338 0.0001 MAY 8 94,295 0.0001 TOTAL 47 397,182 0.0001.
Key Drivers of Performance (FSC). Highlights Posted 3 Commendation YTD in refers to overall satisfaction experience from our store Elimination of Staff/Manager related complaint for 3 consecutive months from March to May coming from 4 posted complaint last January to February. Handy Man initiative to rectify and fix front of the house issueS such as chipped off paint and SD4 Entry points. Improved store performance in terms of Food Quality issue after the Q.A validation Attachment of Small Flyer in Take out Bag to immediate address the concern of the customer in terms of wrong/missed out in take out and delivery orders. Low Lights With 1 Major Critical Complaint – Food Quality (Spoiled Chicken) Longer queuing time waiting StoreS not visible in Delivery Devices – Store set restaurant busy in device due to lack of manpower..
State of Store. FRONT OF HOUSE (DINING AND COUNTER AREA) MAY IN-STORE STORE NAME SALES 43,382 TOTAL COUNT OF LIGHTS 1544 TOTAL COUNT OF BUSTED LIGHT 252 TOTAL COUNT OF (INCLUDING ATTRACT TV) 101 TOTAL COUNT OF DEFECTIVE 29 WITH CR 7 IN-USE 5 TOTAL COUNT OF AIRCON 55 TOTAL COUCH CONDITION CUNT OF DEFECTIVE AIRCON 15 Worn Out/With Hole 6.
State of Store (Priority Store). abstract. . . STORE NAME DEFECTIVE AC 5.
S33Å01dbN3 0310bN08d. Clapping hands. Manpower. MANPOWER 56,386 MANAGER 46 CASHIER 40 DINING 29 KITCHEN 74 TOTAL 189 LACKING 7.
Priority Action Plan (Students). Key Opportunities Action Plan Time Table Welcome Students upon opening of school year w/ Face to Face set up “STUDENT FREE TREAT” To give a free treat for all students for every purchase of any boxed meal. August 15-Septermber 15 Free Reg K-Fries Free Kimchi Coleslaw Free KFR Upgrade Student to present their ID upon ordering. Offers valid from Monday to Fridays.
Priority Action Plan (Mall Goers). Key Opportunities Action Plan Time Table To recover In Store TC by offering a great deal promo. “7.7 Mid Year Promo” Promo Offering: 1 pc. Chicken Ala Carte at P77.oo only July 7 Only To go with the trending online shopping sale..
Priority Action Plan (BPO). Key Opportunities Action Plan Time Table Return of BPO personnel to Office Base set up “BE OUR GUEST PROMO!” July 1-31, 2022 To give a special treat and discount for all BPO employees. Offers: 20% OFF (Every Wednesday) Free Crepe (For every 2 boxed meal) Free K-Fries (For every 2 boxed meal) Upsize Thursday.
Priority Action Plan (Sales). Key Opportunities Action Plan Time Table “K-Kiddie Treat” Younger age customer profile - 5yrs old - 10yrs old Proposed toys included in the meal for kids to enjoy. (Trending Korean Characters) SOND Create 3 meal combination for kids paired with toys 1pc Chicken Meal – 189 Popper & Kfries – 220 Bapbowl Meal - 213.
Priority Action Plan (Bulk Order). Key Opportunities Action Plan Time Table Continuity of aggressive Bulk Order Campaign “K- atching Up Clients” August Bonchon treat for major account point person/s ( 2 -3 Person ) Invite Major point person during snack time Discuss our B.O Proposal & Meal Package Know their corporate calendar of activity To boost Bulk Order awareness at store. Creating POSTER size awareness for Bulk Order at Store. August.
Priority Action Plan (Party/Events). Key Opportunities Action Plan Time Table Complete meal components of Party Platters “ BonChon K- Celebration” SOND Create Birthday Package Good for 8 Person Option A -1,199 php Option B -1,599 php Option C -1,999 php 8pcs Chicken Platter Seafood Party Platter Beef Bulgogi Party Platter 2 Regular Chapchae 2 Regular Chapchae 2 Regular Chapchae 8 pcs White Rice 8 pcs White Rice 8 pcs White Rice 2 1L Iced Tea 2 1L Iced Tea 2 1L Iced Tea 3 Crepe 3 Crepe 3 Crepe 251 Savings 223 Savings 226 Savings.
Priority Action Plan (FSC). Key Opportunities Action Plan Time Table Reduce Top Nature of Complaint YTD - Wrong Missed Out Consistent reminder and emphasis to the personnel that will stand in dispatch for the completeness and quality of every order June 2022 Create a Bold and visual reference in post in dispatch area that serve as guide in the station Beautification and Dining Area Improvement Rectify minor maintenance concern in dining and cashier area ( chipped off paint, replacement of busted lights if specs is available) Elimination of Critical Complaint - Food Safety Schedule KS Meeting Highlighting Food Safety Complaints and preparation for FSC Audit..
Priority Action Plan (Profitability). Key Opportunities Action Plan Time Table Opportunity in Utilities to decrease to cost of exceeding to BP Continuity of regulating gate valve of water in every faucet June 2022 Immediate rectification of leaking pipes especially in kitchen Replacement of defective faucet in kitchen station. Reduce tube ice purchase from the supplier Continuity of producing ice in-store for chicken station chilled water usage. To reduce tube ice purchase Savings – 2 bag of Ice ( from 12 bags to 10 bags ) or 32k in a month. Opportunity to reduce Packaging Cost to improve COGS Complete Manpower requirements of each store and re-calibrate staff positioning & practice rotation of plates and cutleries in dishwash..
Priority Action Plan (State of the House). Dining Area (SD Hole s).
Priority Action Plan (State of the House). Dilapidated Couch Area/Cracked Wall.
Priority Action Plan (State of the House). Rusted Table Footing.
Priority Action Plan (State of the House). Defective TV Menu.
Variance percentage .5% Waste Percentage .3% of your Sales Theft Issue in SM Tarlac – in legal action Turn Over of Accountabilities in every shift – strict implementation Stop Holding of New Product Launch Rampant Early Closing of store is “NOT APPROVED” HR On the Road – Update FSC Audit Preparation.
On going Mystery Shoppers SIMS Update All Manager must have their own SIMS Account Variance and Wastage strict monitoring Cascade of new version of SIMS Declaration of appropriate nature of waste Inventory IN – transact every day ( no floating transaction ) Knowledge in how to check variances using Stock Card and Variance Report..
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