[Virtual Presenter] Welcome to lesson 1 the communication process. Hearing someone speak to you and listening are not the same thing. Hearing is the act of perceiving or taking in sound. It is involuntary. Listening, on the other hand is a selective activity. It involves decoding the sound and understanding the sender’s original meaning. .. 

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Communicating With Impact Lesson 1:  The Communication Process

[Virtual Presenter] Great Job! You are now ready to move onto lesson 2: Impact of your Filters on Communication. 