QBR – IT Support & Office Administration (Jul–Sep 2026)

[Audio] The company has made significant progress in several areas during this quarter. The sales team has achieved a substantial increase in revenue, with a growth rate of 25% compared to the same period last year. This represents a major milestone for the company, as it demonstrates the effectiveness of our marketing strategies and the strength of our customer base. The product development team has also made notable contributions, with the launch of three new products within the past six months. These products have been well-received by customers and have helped to drive sales growth. Furthermore, the product development team has implemented several process improvements, resulting in increased efficiency and reduced costs. In addition, the operations team has successfully managed the logistics and supply chain management, ensuring timely delivery of goods and maintaining high levels of quality control. This has enabled us to maintain our competitive edge in the market and meet customer expectations. However, despite these achievements, there are still areas that require improvement. The IT department needs to address issues related to data security and cybersecurity, which pose a risk to the company's sensitive information. Additionally, the finance team requires more effective financial planning and budgeting processes to ensure accurate forecasting and decision-making. Overall, I am pleased with the progress made by the teams, but I believe that further efforts are needed to address these challenges and continue to drive growth and success..

[Audio] The progress made during the quarter has been significant, with multiple key initiatives completed. Notably, the delivery of a new third-floor office space has enabled teams to work more efficiently. Additionally, the issuance of 63 assets to teams has facilitated their productivity. Thirteen support tickets have been resolved, demonstrating effective issue resolution. Furthermore, four company events have been successfully equipped and supported, showcasing the organization's ability to deliver high-quality experiences. These accomplishments highlight the importance of maintaining continuity for teams, ensuring readiness for growth, and implementing tighter controls over assets and records. By keeping track of ticket and event counts, the organization can better understand its operational volume. Overall, these achievements demonstrate a strong foundation for future success..

[Audio] The team handled hardware allocation and repair, support tickets, network and firewall issues, and software setup. In the quarter, the team issued 63 assets to teams, primarily monitors, and also built three high-spec PCs in-house. One of these PCs was designed, while the other two were used for editing. Additionally, the team addressed an office-wide internet issue in August by verifying connectivity on every computer. The team also resolved 13 numbered support tickets, including issues with displays, Wi-Fi, printers, and software. Furthermore, they set up the operating system, Microsoft Office, and Adobe software, and installed administrative access and antivirus. The team procured and built these assets, issuing them between July and September..

[Audio] The third floor has been the major undertaking of the quarter. Planning took place in July and August, involving measurements, design layouts, and cable installations. In September, construction began with daily monitoring by vendors and contractors. The opening ceremony was held on September 21st, followed by the completion of the handover checklist on September 25th. The UI/UX and tech teams moved in on September 26th. Final touches were added on September 30th, including seating arrangements. However, some tasks remain unfinished, such as setting up the UPS, interactive panel, and a few furniture items..

[Audio] The IT department plays a vital role in supporting the organization's external activities. The IT team provides technical support for various events and meetings, such as setting up projectors and audio equipment, handling awards and certificates, and ensuring that all necessary systems are functioning properly. They also assist in coordinating administrative tasks, including managing requests through a centralized helpdesk system. Furthermore, they collaborate with other departments to ensure that all administrative tasks are completed efficiently..

[Audio] The asset register tracks 253 assets, including 63 issued this quarter, with 252 in good condition. Employee acknowledgement of 205 assets is 72%, with 58 still pending. Finance has processed FY 2025-26 bills and sorted them. Procurement efforts have included buying peripherals, printers, and cabling for the third floor and teams, along with building three high-spec PCs in-house. These purchases have resulted in cost savings, although the exact figures are currently unknown due to incomplete billing information. To ensure accurate reporting, it is recommended to verify numbers before presentation and consider removing unnecessary boxes..

[Audio] The IT team has been working diligently to resolve issues across various departments within the organization. They have made significant progress in addressing connectivity problems, particularly in the office-wide internet connection. The team has taken steps to resolve recurring HR printer faults by replacing old printers with new ones from vendors and registering warranties. These efforts have led to a successful resolution of the printer issues and the installation of new printers in the HR and Finance departments. Furthermore, the IT team has focused on repairing faulty laptops and screens, utilizing specialized software such as Headway and VSL to accomplish this task. Additionally, the team has implemented improvements to their request tracking system, designating Keka helpdesk as the primary point for administrative support requests. As a result, all requests are now easily trackable in one centralized location..

[Audio] The team has identified several key tasks to complete before moving forward into the next quarter. These tasks include setting up the third floor, clearing outstanding asset acknowledgments, resolving technical issues such as dead network ports, and addressing repeat vendor issues. To move forward, we require four specific approvals: from UPS, Samsung, for the interactive panel and TV placement, and for refurbished laptops. Furthermore, there are some final setup tasks remaining, including the two new editing PCs that were purchased earlier this month. Once these tasks are completed, the team will be able to focus on other priorities..