QBR – IT Support & Office Administration (Jul–Sep 2026)

[Audio] 8VIEWS | QUARTERLY BUSINESS REVIEW IT Support & Office Administration Previous Quarter Highlights Reporting period: Jul – Sep 2026 (Q2 FY 2026-27).

[Audio] A quarter that kept teams productive and opened a new floor new 3rd-floor office set up, opened and handed over assets issued to teams: monitors, PCs, laptops, peripherals numbered support tickets closed company events equipped and supported Business continuity Growth readiness Control Laptops, monitors, access cards and printers kept every team working through moves, hires and events. 3rd floor planned, networked, equipped and ready for teams by 25–26 Sep. IT asset audit done and register kept current (253 assets tracked); bills organised for Finance. Source: Daily work updates and asset register, Jul–Sep 2026. Four numbers sum up the quarter: the 3rd floor delivered, 63 assets issued to teams (from the asset register), 13 numbered tickets closed, and four company events equipped. Behind these: continuity for teams, readiness for growth, and tighter control of assets and records. Ticket and event counts are what the daily log names explicitly, so real volumes may be higher..

[Audio] IT infrastructure & technical support Devices & hardware Assets issued Jul–Sep, by type 63 assets issued; laptops, desktops and monitors repaired, refreshed and recovered. Employee support 13 numbered tickets closed; display, Wi-Fi, printer and software issues fixed. Network & firewall Office-wide internet issue followed up; connectivity verified on every CPU. Software & access OS, Office and Adobe set-up, admin access and antivirus installed. Procurement & builds 3 high-spec PCs built in-house; monitors, printers and cabling purchased. 63 assets in total, per the asset register. Source: Asset register (generated 15 Oct 2026), daily work updates and IT bills list. The team handled hardware allocation and repair, support tickets, network and firewall issues and software set-up. The chart is from the asset register: 63 assets issued to teams in the quarter, mostly monitors. Three high-spec PCs (one designer, two editing) were specified and built in-house from components. Mention the office-wide internet issue in August where every CPU was checked..

[Audio] 3rd-floor office: from plan to move-in Jul – Aug Early Sep 21 Sep 25 – 26 Sep 30 Sep Plan Build-out Opening Handover Seating Floor measurements, layout plans, CCTV cabling Daily site checks with vendors and contractors Opening ceremony arrangements completed Checklist done; UI/UX and Tech teams moved in Team seating finalised with management Network & access Equipment & furnishing Facilities All workstations patched and connectivity verified Network switch configured 50 Cat6 cables supplied for patching 2 printers received, registered and set up TV installed in conference cabin Foosball tables ordered and fitted Water purifier paid; install scheduled Door locks inspected and labelled Furnishing items procured The 3rd floor was the quarter's biggest project. July and August were planning: measurements, layout designs, CCTV cabling. September was build-out with daily site coordination across vendors. The opening ceremony was arranged on 21 September, the handover checklist completed on 25 September, and the UI/UX and Tech teams moved in on 26 September. Seating was finalised on 30 September. Still open: UPS, interactive panel and a few furnishing items (see last slide)..

[Audio] Events, employee support & coordination Events & meetings CREDAI, IREC press conference, SIIMA and IRA events: equipment issued, recovered and checked afterwards. Recognition company events equipped Video-editor awards and certificates designed, ordered and received; thank-you cards delivered. Onboarding & moves Devices, access and desks ready for new joiners; seating changes across five teams. Admin coordination CWM meetings set up with projector and audio Monthly deliverables email sent; Keka helpdesk announced for admin support requests. IT and admin support is part of how the business shows up externally. We equipped four events (CREDAI, IREC, SIIMA, IRA) and set up projector and audio for five CWM meetings. We handled the awards and certificates process end to end for the video editors, plus thank-you cards, and kept onboarding smooth with devices, access and desks ready. Keka helpdesk was announced as the single channel for admin requests..

[Audio] Asset management, documentation & cost control 72% assets tracked in the register assets issued this quarter acknowledged by employees (147 of 205) of 253 assets in good condition Records & compliance Procurement IT asset audit done; audit report prepared Allocations and recoveries kept current in Keka Asset agreements and 3rd-floor handover checklist FY 2025-26 bills sorted and submitted to Finance Bought: 6 monitors, 10 keyboards and mice, 2 printers, 50 Cat6 cables, 2 antivirus licences 3 high-spec PCs built in-house from components Quotes gathered: water purifier, UPS, interactive panel, refurbished laptops [PLACEHOLDER] Cost savings & procurement comparison. Add verified figures (purchase totals, in-house build vs. branded PC, quotation comparisons). The IT bills list has no amounts, so none are shown. Source: Asset register (generated 15 Oct 2026); IT bills list; daily work updates. This slide covers control. The asset register tracks 253 assets, 63 of them issued this quarter, with 252 in good condition. Of 205 assets that need employee acknowledgement, 72% are acknowledged and 58 are pending, a clear follow-up for next quarter. Finance received FY 2025-26 bills sorted. Procurement: peripherals, printers and cabling were bought for the 3rd floor and teams, and three high-spec PCs were built in-house. Cost savings are a placeholder because the bills list has no amounts. Add verified numbers before presenting, or remove the box..

[Audio] Challenges, improvements & business impact Challenge Action taken Outcome Office-wide internet connectivity issue Followed up with provider; checked every CPU; configured firewall access Connectivity restored on affected systems Recurring HR-cabin printer faults Vendor follow-ups; printers exchanged via VSL; warranties registered Issue resolved; new printers live in HR and Finance Faulty laptops and screens Repairs with Headway and VSL; applications reinstalled Repaired laptops returned to users Requests with no single channel Announced Keka helpdesk for admin support requests Requests can be tracked in one place Impact: teams stayed productive through a floor move, new hires and events. Downtime or response-time metrics were not logged [add if available]. Four themes. Connectivity: an office-wide internet problem in August was traced by checking every machine. Printers: a recurring HR printer fault ended with exchanged printers, now also serving Finance. Hardware: repaired laptops came back through two vendors. Process: Keka helpdesk gives one place for requests. We have not measured downtime or response times, so impact is stated qualitatively. If the department has these numbers, add them..

[Audio] Next quarter priorities Pending & planned Approvals needed Finish 3rd-floor set-up: UPS, interactive panel, TVs, carpet, chair repairs Clear 58 pending asset acknowledgements; close the audit Set up and hand over the two new editing PCs (bought early Oct) Fix 3 non-working workstation network ports Resolve repeat vending-machine and TV repair follow-ups UPS vendor and quotation Samsung interactive panel TV placement on 3rd floor Refurbished laptop purchase This quarter we kept teams productive, delivered the 3rd floor and put assets under tighter control. Pending items carry into next quarter: finish the 3rd floor, clear the 58 pending asset acknowledgements, fix three dead network ports, and chase the repeat vendor issues. Four approvals would unblock us: UPS, interactive panel, TV placement and refurbished laptops. The two editing PCs were purchased on 3 October per the asset register, so only set-up remains. Close: teams kept productive, 3rd floor delivered, assets under tighter control. Thank you..