Dark pink and blue light trails. Presenter: Dejan’e Lewis Quality Assurance (QA) Trainer TOC. 

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Presenter: Dejan’e Lewis Quality Assurance (QA) Trainer TOC

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Attendance for today’s training is captured electronically. Please click on the link in the chat box to log your participation.

Mandatory Training: We realize that there may be circumstances that affect your punctuality and attendance. The following guidelines are being implemented and enforced for consistency and fairness to all Operators.. 

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Mandatory Training: We realize that there may be circumstances that affect your punctuality and attendance. The following guidelines are being implemented and enforced for consistency and fairness to all Operators.

Absences: There may be times when a TOC Operator is unable to attend training for some valid reason. On such occasions, they may be excused. The Operator must notify the Manager as far in advance of their absence as soon as possible before their scheduled time to report to training to ensure that arrangements can be made to reassign training.

Scoring: Operators must pass with a qualifying score of 80% or above.

Testing: TOC Operators will be scheduled to complete the training assigned and will be provided an assessment to determine their understanding of the subject(s). Assessment will be given directly after class. Operators will have TWO hours including TWO attempts to complete and retake the assessment. Under circumstances, if an operator is unable to pass within those TWO hours operators will be subject to disciplinary action or termination. Enrichment PowerPoints will be given to the operator that has passed the training.

Finals: Final retakes and attendance will be on the third day of enrichment training, under circumstances an operator who does not secure passing test scores or attendance will receive a zero or failing grade. Note: log into the quiz with your personal email.

Table of Contents. Training objective (SLIDE#5) Dashboard (SLIDE#7) Monitoring (SLIDE#8) Reports (SLIDE#9,#10,#11,#12 video) Documentation (I-85,I-75 (SLIDE ,#13,#14,#15,#16 I-75 Video ) Advanced Traffic Management System(SLIDE #17 ATMS Video). 

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Training objective (SLIDE#5) Dashboard (SLIDE#7) Monitoring (SLIDE#8) Reports (SLIDE#9,#10,#11,#12 video) Documentation (I-85,I-75 (SLIDE ,#13,#14,#15,#16 I-75 Video ) Advanced Traffic Management System(SLIDE #17 ATMS Video)

Training Objective. Training Objective. Enrichment training or retraining is a training designed to facilitate existing employees of the toll operation center, with the purpose to build upon existing skills, methods, and processes required to improve their job performance. Training objectives are used to state the duties TOC Operators will be able to perform completion of training AND have achieved a satisfactory standard of performance under training conditions.. 

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Enrichment training or retraining is a training designed to facilitate existing employees of the toll operation center, with the purpose to build upon existing skills, methods, and processes required to improve their job performance.

 Training objectives are used to state the duties TOC Operators will be able to perform completion of training AND have achieved a satisfactory standard of performance under training conditions.

System Checks  (Dashboard Segments and Dashboard Equipment)  ViconNet CCTV Camera Status Peach Pass website  GDOT Navigator  Reporting TOC Hourly Report Dashboard(last created trips) Toll Rate Report (Rates)  Traffic Report (Tag Reads) Highest Toll Rate Report (end of shift) Documentation  I-85/75 A/B Hourly Report(Details) Notification I-85/75 A/B Maintenance Notification Email

A blue and white logo

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I-85 DASHBOARD CHECK. Graphical user interface, application Description automatically generated. 

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Graphical user interface, application

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Check facility dashboard for pricing segments shapes showing as red(low level of service or grey(no data transmitting for segment

Check facility dashboards for plaza and station shapes showing an error(Displays as Red) Plazas are the bars , Stations are the small round dots

Check facility dashboard for TRCMS errors, errors include: TRCMS displaying incorrect toll rates, TRCMS displaying blank bricks, TRCMS displaying COM FAIL.

Foot note: by clicking on the Stations or plazas the  Equipment Messages will give detailed information about the errors that have occurred with the equipment, please screen shot Equipment message in addition to the notification procedures

Check, Traffic Management System Details: Northbound and Southbound express land speeds and utilization will display errors 0.00 speeds or 0.00% utilization

Monitoring. A screenshot of a computer Description automatically generated with medium confidence. 

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A screenshot of a computer

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A map of a country

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A screenshot of a video game

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ViconNet Check ViconNet  for a red dot(s) next to the cameras, connection sign or broken playback  issues with the cameras

Navigator Check for the ability to connect to GDOT Navigator. Errors include Red    out sign in the top left corner.

Peach Pass Website Check the peach pass website for connection issues on the site and confirm the correct real-time toll rates shown on the site.

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Graphical user interface, application Description automatically generated. 

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Navigate to the TOC Reports and Dashboard folder in RiteView. In the Repository list, select TOC Hourly Dashboard. Check for the most recently created trip date. The purpose of this check is to ensure the trip building is not falling behind.

Table Description automatically generated. Traffic Report. 

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Table

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Navigate to the Reports folder in the folder directory in RiteView. Select the Traffic and Travel Time Report subfolder. Check for the EL Volume Total and EL Valid AVI Volume Percent The purpose of this check is to identify segments producing unusually low percentages of AVI reads. Both of the following criteria must be met to be considered for unusually low tag reads: EL Volume Total (circled in green) is greater than 25 EL Valid AVI Volume Percent (circled in red) is less than 50% If this happens please record in the hourly report and submit a ticket to ETCC to investigate.

undefined. Toll Rate Report. The purpose of this check is to record the minimum and maximum toll rates for each facility for the hour being reported. To find this information, navigate to the “Reports” folder in RiteView. Select “User Audit and reconciliation”. In the Repository, list select “Toll Rate Report”.. 

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The purpose of this check is to record the minimum and maximum toll rates for each facility for the hour being reported. To find this information, navigate to the “Reports” folder in RiteView. Select “User Audit and reconciliation”. In the Repository, list select “Toll Rate Report”.

Side Note: Report any Com Fails, unusual calculated rates, or Fail Over Rates.

Side Note: Reporting HTR for a specified shift, add 5 minutes to the ending time and log it in the HTR folder for the specific roadway.

Side Note: Report ALL errors/issues in the DOWNTIME log folder for the specific roadway.

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Highest Toll Rate Report Form. I-85 HTR. Table Description automatically generated. 

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I-85 A/B Hourly Report. Table Description automatically generated. 

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Documentation 	SRTA TOC Operators will use the TOC I-85 Hourly Report to document and report on overall tolling operations. Notification 	Any issues found by TOC Operators must be reported accurately following the Maintenance Notification Procedures for I-85A and I-85B. (by screen snippet tool, then emailing appropriate recipients with attachments adjusting “No Issue” to “Issue” and adding all errors to the notes section until the error has cleared.

I-75 A/B Hourly Report. Table Description automatically generated. 

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Navigating minimum and maximum toll rates for I-75 report.
 Open ATMS (http://srtaits-vip.lb.nwc75.hubs/ or http://10.21.90.94 back up) Open Report Click DMS Click ID Select CMS CAM Time & Date Apply DMS History Report Check Message


 75A  NB Min (top brick) Jonesboro (TP3) Max 155 (max rate may vary between top and bottom brick) (TP1) SB Min (top brick) 138 (TP5) Max (bottom brick) 675 (TP6)
 75B SB  Min Terrell Mill (TP2) Max (bottom brick) Sixes Rd (TP6) WoodStock (TP9) NB Min (top brick) Big Shanty (TP4) Max (bottom brick) 285 (TP1)

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Close-up of question mark on a hardwood floor against a wall. 

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Close-up of question mark on a hardwood floor against a wall

Presenter: Dejan'e Lewis Quality Assurance (QA) Trainer TOC


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 Navigating minimum and maximum toll rates for I-75 report.
 Open ATMS (http://srtaits-vip.lb.nwc75.hubs/ or http://10.21.90.94 back up) Open Report Click DMS Click ID Select CMS CAM Time & Date Apply DMS History Report Check Message


 75A  NB Min (top brick) Jonesboro (TP3) Max 155 (max rate may vary between top and bottom brick) (TP1) SB Min (top brick) 138 (TP5) Max (bottom brick) 675 (TP6)
 75B SB  Min Terrell Mill (TP2) Max (bottom brick) Sixes Rd (TP6) WoodStock (TP9) NB Min (top brick) Big Shanty (TP4) Max (bottom brick) 285 (TP1)
