Presenter: Dejan'e Lewis Quality Assurance (QA) Trainer TOC

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Dark pink and blue light trails. Presenter: Dejan’e Lewis Quality Assurance (QA) Trainer TOC.

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Light trails of traffic in city. Copyright © 2023 State Road and Tollway Authority. All Rights Reserved.

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Mandatory Training: We realize that there may be circumstances that affect your punctuality and attendance. The following guidelines are being implemented and enforced for consistency and fairness to all Operators..

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Table of Contents. Training objective (SLIDE#5) Dashboard (SLIDE#7) Monitoring (SLIDE#8) Reports (SLIDE#9,#10,#11,#12 video) Documentation (I-85,I-75 (SLIDE ,#13,#14,#15,#16 I-75 Video ) Advanced Traffic Management System(SLIDE #17 ATMS Video).

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Training Objective. Training Objective. Enrichment training or retraining is a training designed to facilitate existing employees of the toll operation center, with the purpose to build upon existing skills, methods, and processes required to improve their job performance. Training objectives are used to state the duties TOC Operators will be able to perform completion of training AND have achieved a satisfactory standard of performance under training conditions..

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Dark pink and blue light trails. System Checks. Copyright © 2023 State Road and Tollway Authority. All Rights Reserved.

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I-85 DASHBOARD CHECK. Graphical user interface, application Description automatically generated.

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Monitoring. A screenshot of a computer Description automatically generated with medium confidence.

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Dark pink and blue light trails. Reporting. Copyright © 2023 State Road and Tollway Authority. All Rights Reserved.

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Graphical user interface, application Description automatically generated.

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Table Description automatically generated. Traffic Report.

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undefined. Toll Rate Report. The purpose of this check is to record the minimum and maximum toll rates for each facility for the hour being reported. To find this information, navigate to the “Reports” folder in RiteView. Select “User Audit and reconciliation”. In the Repository, list select “Toll Rate Report”..

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Dark pink and blue light trails. Documentation. Copyright © 2023 State Road and Tollway Authority. All Rights Reserved.

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Highest Toll Rate Report Form. I-85 HTR. Table Description automatically generated.

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I-85 A/B Hourly Report. Table Description automatically generated.

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I-75 A/B Hourly Report. Table Description automatically generated.

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undefined. Copyright © 2023 State Road and Tollway Authority. All Rights Reserved.

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Close-up of question mark on a hardwood floor against a wall.