[Audio] Let's move to know about quality Action Quality Action is something help to manage tasks which links with the other QMS tasks like NCR, complaints. BRA uses a centralised list for all actions within the QMS to ensure that they are easily managed and able to be resourced appropriately. These Quality actions allow us to reduce errors and improve Quality effectively. Actions are usually raised by Quality to eliminate the cause of a potential or detected nonconformity. However, you may raise actions yourself, which Quality will review. When a quality action is raised, such as non-conformance, change control or complaint, associated actions will be assigned to the appropriate person. Open actions will appear on the homepage and your department page. Only you can see your actions..