PowerPoint Presentation

[Audio] Let's we talk about the Complaints Procedure ​ A critical aspect of our QMS, complaints allow us to improve in delivering to customer expectations and requirements. Any complaints received from an external interested party - e.g. a customer, a neighbour, or a community member - should be managed through the Complaints system to ensure it is addressed to the satisfaction of all parties..

[Audio] Here are some examples which would help you to understand the complaints and when we need to record complaints in the QMS. Example 1 – BRA received a complaint from the customer because of receiving damaged products during transit. BRA could be able to raised a complaint on behalf of the customer against the logistic company. Example 2 – Customer complained to BRA regarding the incorrect batch numbers on the CoA issued by the laboratory. Example 3 – Neighbor of the BRA has complained regarding the potential for pyrethrum dust cause to kill bees. Example 4 - Government agency has complained to the BRA because of the excessive environmental dust exposure during the pellet mill processing..

[Audio] Recording the complaints is a vital process in the QMS, and BRA Staff could able to raise complaints through PyNet. When you receive any complaint, you should log it into PyNet as soon as reasonably possible. Let's see how we can raise the complaints in PyNet. Click on the Initiate Quality Process Quick Link ​ Select 'Raise a Complaint' and complete the required information. Make sure you include the details of the complaint and attach any relevant correspondence. Quality will raise actions based on the investigation outcomes. In this video you can see how to raise a complaint request through PyNet..