PowerPoint Presentation

[Audio] February 2024 Monthly Operations Review Area 6-2B BDE Claire Ann Juezan.

[Audio] February Performance All KPIs hit 100% except for BBSP Broadband Postpaid.

[Audio] BROADBAND PERFORMANCE BBSP Broadband Performance at 47% versus target. BBSP performance declined by 57% vs last month. Big chunks of decline comes from DCOS 2 or when the decommission of Gema & Instaform. Lower plans is not available in outside Dumaguete areas and due to some system issues. PERFORMANCE: 53 installed or 47% vs target 44 installed DCOS 1 9 installed DCOS 2 10 warm agents ISSUES: Lower plans is not available outside Dumaguete area and subs not interested with GFP Subs are hesitant to use their GCASH/Debit card/Credit Card in paying the 2MSF during the application Subs don't have Gcash or cards Subs prefer to pay the 2MSF after the installation Downtime and new process of DGPON affects the agents activity. Identify areas with facilities Identify NAP with low util Fieldwork with BBSP Agent Social Media posting & boosting Ensure agent deployment based on priority areas, per facility deployment Ensure warm agent deployed on ground Closely monitor agents productivity Ensure all agents are knowledgeable in DGPON process Continue to hire new agents Share the mapped NAP utilization to agents for easier checking and navigation.

[Audio] GFIBER PREPAID PERFORMANCE BBSP GFP Performance at 0% versus target BDE GFP Performance at 100% versus target BBSP PERFORMANCE 3 Leads – undecided / for follow-up GFP has lower commission than Broadband Postpaid. So, agents are more incline in pushing the Broadband postpaid to customers. BDE PERFORMANCE 100% performance 1 referral from previous installed BB subs 2 installed from GFP Group Acqui 2 installed from DTD Identify areas with facilities and with low util Fieldwork with BBSP Agent Social Media posting & boosting Ensure agent deployment based on priority areas, per facility deployment Closely monitor agents productivity Share the mapped NAP utilization to agents for easier checking and navigation Gfiber refresher to BBSP Agent GFP Group Acqui Brgy Tinago Bayawan Gym March 11, 2023.

[Audio] 10 National Account visited. NS Visit. 100%.

[Audio] ECPAY PEFROMANCE ECPay Fund-in at 100% versus target BARRIERS are Not clean-up ECPay Recovery list Incorrect / Inactive Numbers Redundant list, some were already visited or done callout. Budget constraint; can't afford 1000 Fund-In (lower the required fund-in amount per transaction) Not interested due to 1% charge Lack of awareness Competitors have higher discount Intermittent Internet Connection ECPay Retailers are out of DSP route Interface is not user friendly compare to competitors ex. PayMaya Data Privacy is troublesome in the side of ECPay Retailers and to the customers Action Plan A structured process of identifying the ECPay Retailers for recovery. Clustering the ECPay Retailers base on per cities, towns and barangays for the SUYOD approach. Mapped out ECPay Retailers via google map Checked the log-in numbers of ECPay Retailers to DSP PJP. Align for fieldwork Use the Google Form for every ECPay Retailer status BDE Fieldwork base on internal priority Leave flyers to ECPay Retailers for DSP Agent assigned & other channel where to buy eccredit..

[Audio] March Bridging & LBE will be 100% for all KPIs BBSP Broadband Postpaid at 100% BBSP GFP at 100% BDE GFP at 100% ECPay at 100% National Account at 100%.

[Audio] Thank You. THANK YOU.