Customer Project Development

[Virtual Presenter] Good evening everyone! I'm here to discuss with you how our company is developing a distribution system that will meet the regulations minimize costs maximize efficiency and strive to provide quality service for our communities. We have an ambitious goal of empowering our customers and driving economic growth. Let's explore how we can make that happen together..

[Audio] C-P-D (Customer Project Development) is an essential part of any successful business. It is focused on providing customer service forecasting the future and creating applications and capital investments. It is becoming increasingly important for companies to have an effective C-P-D system in place in order to compete and deliver high quality services. To ensure successful C-P-D processes teams must be trained and organized to meet customer requirements and generate applications and capital projects..

[Audio] C-P-D is firmly committed to providing its customers with the most efficient and cost-effective electricity distribution system. We have formulated a mission and vision to guarantee reliable electricity access for both existing and prospective customers with the aim of minimizing costs and optimizing operational effectiveness while meanwhile promoting economic development. We are resolute in making sure our mission is fulfilled with exceptional customer service with the customer needs and satisfaction as our primary focus..

[Audio] The Customer Project Development and Planning Team consists of a Superintendent Customer Operations and Planning a Supervisor Distribution Distribution and Project Development Planners an Engineering Technician an Assistant Engineer a Project Development Coordinator Distribution Estimators CSP Inspectors a Project Manager an Energy Efficiency Technician two Customer Service Proposal Representatives and an Administrative Secretary. This team works together to guarantee the successful completion of the customer’s project..

[Audio] In the customer project development process the three main phases are Initiation Implementation and Closing. In the Initiation phase the customer outlines their requirements and goals while the Implementation phase involves forming a project team and starting the project design and development. Finally the Closing phase occurs once the project is finished and the customer is given feedback..

[Audio] The customer's project plan is presented for review and analysis of the application contractor information and other related documents. Should the requested load exceed a certain level of capacity a system impact study from the Distribution Planning Unit must be conducted. Upon the customer agreeing to the engineering fees and making the payment an account is created and a sales order is generated officially commencing the customer project development process..

[Audio] Assigning an estimator to the project the estimator then provides a cost estimate including material requirements traffic control and encroachment permits. The cost estimate is provided to the customer for payment prior to sending the job to construction. The I-I-D construction department notifies the Project Development Planner when the project is complete and a request is submitted to energize the site. After 30 days the Project Development Planner will audit the project and allow charges to settle..

[Audio] The chart shows that CPD-IV customer applications have been increasing year-over-year since 2022. In 2022 August had the most applications with 24. In 2023 July saw the highest number with 69 applications. This year May has seen the highest number of applications with 40..

[Audio] IID Distribution system is expecting a steady increase in load due to the installation of electric charging stations. The company's projections predict the highest level of load in 2023 QTR3. Therefore it is important for IID Distribution system to plan ahead and implement an effective strategy to be able to deliver the power needed to meet this high demand. Potential areas of risk in the distribution system should be identified and steps should be taken to mitigate them. By having a proactive approach IID Distribution system can ensure that it is prepared and able to provide reliable power to the customers..

[Audio] I-I-D has adopted various new projects to provide customers with comprehensive solutions. Requests have been received for services at 35.5 kilovolts and higher for lithium plants hydrogen plants and data centers. These projects have the potential to bring in significant revenue for I-I-D as the requested loads are generally more than 40 megawatt. To guarantee customer satisfaction and deliver the best possible outcomes a new project application and process has been created..

[Audio] The D-S-P team is dedicated to aiding the firm in achieving its objectives of decreasing outages rising flexibility and reliability. Through in-depth examination and arranging they devise capital projects to address every one of these goals. This incorporates initiatives to upgrade the delivery framework and execute a post replacement program. By making use of the metrics of the most intensely stacked circuits and those with the highest number of client minutes out the D-S-P team plans to proffer the most ideal assistance for all clients..