1. Respect for People (Module for Managers)

[Audio] Welcome to the Respect for People Leadership Module for Managers. In this session, we will explore how managers play a crucial role in shaping a respectful, safe, and positive workplace culture at Hino Motors Manufacturing Malaysia..

[Audio] The purpose of this training is to build a workplace culture that is respectful, safe, and fully aligned with our Managing Director's policy standards. As managers, you are the role models of behaviour. Your actions, decisions, and tone set the standard for respect every single day..

[Audio] The Managing Director's policy emphasises three key elements of respect. First, mutual greetings acknowledging colleagues with courtesy and warmth. Second, strong communication using open, professional dialogue to build teamwork and trust and third, daily leadership consistently demonstrating respectful behaviour in all situations.".

[Audio] Respect for People is a core principle of the Hino Way. It includes dignity and fairness, where every employee is valued equally. It includes empathy, understanding others' perspectives, and responding with care. It emphasises psychological safety, ensuring people feel secure to speak up. It requires zero tolerance for any form of harassment or discrimination and finally, it promotes supportive teams who collaborate and uplift each other.".

[Audio] As managers, you set the tone every day through your behaviour. You must enforce zero tolerance for disrespectful or harmful actions. You are responsible for protecting your team from harassment, bullying, and unfair treatment and you must encourage reporting by creating a safe, confidential, and supportive environment when concerns are raised..

[Audio] Communication is one of the strongest expressions of respect. Practice active listening, giving your full attention without interruption. Use a measured tone and avoid emotional or dismissive language. Provide clear and respectful direction so your team can act confidently and when giving feedback, focus on improvement and development, not blame..

[Audio] Psychological safety means creating a space where every voice matters. Team members must feel safe to speak up without fear of negative consequences. Managers should promote a no-blame culture, focusing on learning rather than punishment. Protecting the voice of employees is essential — defend their right to express concerns and actively encourage contributions by inviting ideas and feedback regularly..

[Audio] Non-discrimination is a firm standard at Hino. Managers must make fair decisions based on merit. You must actively identify and remove personal biases. All employees, regardless of role or background, deserve equal respect. Favouritism must be avoided at all times, especially in task assignments, recognition, and opportunities..

[Audio] Conflicts should be addressed early before they escalate. Maintain a calm and neutral tone when discussing issues. Focus on the problem, not the person. And for serious incidents, ensure proper documentation and follow-up to support accountability and fairness..

[Audio] Hino maintains an absolute zero-tolerance policy for harassment. No form of harassment is acceptable under any circumstances. Managers must recognise signs both obvious and subtle. Action must be taken immediately and appropriately. Remember, you are responsible for protecting your team and ensuring a safe environment for everyone..

[Audio] A strong speak-up culture empowers employees to voice concerns. Managers must encourage reporting by showing openness and support. Confidentiality must always be protected. Retaliation in any form is strictly prohibited. Every complaint, regardless of who raises it, must be respected and taken seriously.

[Audio] One Team Leadership means breaking silos and working collaboratively across the organisation. Build positive partnerships with other departments. Remove barriers that hinder teamwork and promote trust and respect across all teams to strengthen unity and performance.

[Audio] Respect begins with leaders who demonstrate the right behaviours every day. Managers carry one hundred percent responsibility for enforcing behaviour standards. Culture is built 24 hours a day, through every action and every interaction. Your commitment to respect creates the foundation for a productive, safe, and thriving workplace at Hino Motors Manufacturing Malaysia.