01 COMPANY BACKGROUND, VISION, MISSION AND VALUES

[Audio] Welcome! To the New Employee Onboarding Orientation. This is to help new employees to integrate into the organization smoothly and also understand the company culture, role expectations, and responsibilities ensuring alignment with the organization's values..

[Audio] But before we proceed to the actual discussion. Here are some of the ground rules that needs to be observed; Put cellular phones in silent mode,to avoid any external noises. Listen attentively and make sure to follow instructions. Be proactive in formulating relevant questions. Lastly, be punctual, as your orientation will be considered part of your working hours..

[Audio] These are the following topics that we will be discussing: The company background, the vision, mission, and core values. Timekeeping policies and the navigation of HRIS. Company In-house Benefits and Insurances. The Guidelines for Travel and Fleet. Office tour for in-person onboarding orientation..

[Audio] The Guidelines for Performance Appraisal. The Office Communication Tool Guideline which is Google Workspace. The Metro Manner. Policies on Training and the Employee Engagement Programs. And most importantly, Company Code of Conduct..

[Audio] Our first topic for today will cover the company's background. Understanding this helps employees grasp the company's history, objectives, and future direction. It also clarifies how each individual's role contributes to the overall success of the company..

[Audio] The purpose of this discussion is to go over Metro Gaisano's history and profile, explain its vision and mission, cover company policies and rules, and share what the company offers its employees. We'll also talk about Metro's products and services and what is expected from its employees..

[image]. HISTORY OF THE COMPANY.

[Audio] The first Gaisano Metro Department Store and Supermarket was established in Colon, Cebu City, in 1982 by Sir Victor Gaisano and his wife, Ma'am Sally. Gaisano Metro changed its name to Metro Gaisano over time, and it has now changed its name to Metro Department Store and Supermarket. Metro is still one of Cebu's top domestic retailers today..

[Audio] Today, Metro Retail Stores Group Inc. operates over 60 stores, including Metro Department Store, Metro Supermarket, Super Metro, and Metro Valuemart. It's been 42 years since Metro started as Gaisano Metro, then became Metro Gaisano, and is now Metro Retail Stores Group Inc..

[Audio] The company's organizational structure starting from h the Board of Directors. Ma'am Sherisa Nuesa serves as the Chairperson, Ma'am Margaret Gaisano Ang is the Vice Chairperson, Sir Jack Gaisano is a Director, and Sir Manuel Alberto holds the position of President & Chief Operating Officer..

[Audio] The members of the Board of Directors include Sir Ricardo Nicanor Jacinto, an Independent Director, Sir Medel Nera, an Independent Director and the Chair of the Audit and Risk Committee, and Sir Daniel Rafael Ramon Gomez III, also an Independent Director..

[Audio] The executive committee members are Ma'am Margaret Gaisano-Ang, the Vice Chairperson, Ma'am Sherisa Nuesa, the Chairperson, Sir Manuel Alberto, the President & COO, Ms. Kareen Tablizo, the Vice President for Corporate Planning, and Sir Joselito Orense, the Treasurer and Chief Finance Officer..

[Audio] The Executive Committee also includes Sir Antonio Jacomina III, the Vice President for Human Resources, and Sir Arnold Leoncio, the Vice President for Business Development & Investor Relations..

[Audio] Our management committee includes Ms. Ann Marjorie Tomas, Vice President for Marketing Services, Sir Benedicto Clark Miranda, Vice President for Store Network Development, Ms. Julie Montano, Luzon Region Head for Store Operations, and Ms. Glenda Navares, Visayas Region Head for Store Operations..

[Audio] The management team also includes Ms. Floradema Jayme, Vice President for Procurement, Atty. Vincent Tomaneng, Corporate Secretary and Chief Legal Counsel, Ms. Lucille Malazarte, Vice President for Finance Comptroller, Sir John Gaspar Antonio, Vice President for Information Technology, and Sir Hermar Guitering, Vice President for Logistics..

[Audio] Ms. Shiela Enriquez is the General Manager for Hard Lines Merchandising, Ms. Conchita Lazaro is the General Manager for Food Retail Merchandising, and Sir Christopher Tiu is the General Manager for General Merchandise. These individuals make up the organization, with each department and role connected to the overall reporting structure..

[Audio] The company's vision is to become the fastest-growing retail company in the Philippines by 2025, focusing on providing top-notch customer experiences and operational excellence. While the retail industry is becoming more competitive, achieving this goal is possible through outstanding customer service and efficient operations. To provide excellent customer service and operational excellence, the company aims to delight customers by offering products and services that provide the best value for money in fun and exciting ways. This mission can be achieved with the combined effort of both employees and employers working together..

[Audio] Metro is part of Viscal Development Corporation (VDC), which is its parent company. Metro, founded in 1982, is a popular brand of Metro Department Stores & Supermarkets, serving middle-class Filipino families, which make up 80% of households. Metro also runs other businesses like bakeshops, pharmacies, and food outlets. In 1985, VDC expanded by adding Pacific Mall, which owns three shopping centers: two in Luzon (Legazpi and Lucena) and one in Cebu (Mandaue). These malls bring in steady income and feature well-known brands. In 1993, VDC grew further by adding Wealthbank, a financial services company, and AB Capital, which works in capital markets. Wealthbank offers various financial services, and AB Capital provides asset management, brokerage, and advisory services. In 1998, VDC entered real estate with Taft Properties, focusing on developing properties in Manila, South Luzon, and Cebu. While it started with retail-related projects, Taft Properties now handles a variety of real estate developments for the mid-market.

[Audio] 64 stores as of 2024. [image] METRO STORES TO DATE METRO.

[Audio] In Metro Department Stores, you can find a diverse selection of products, including fashionable and affordable clothing, everyday essentials, home goods, electronics, beauty items, and premium gift selections..

[Audio] These are some of the Metro Department Stores nationwide..

[Audio] Metro Supermarket offers a wide range of products, including fresh produce, meat, dairy, bakery items, snacks, beverages, health and beauty products, household essentials, and specialty foods, handled and prepared according to international safety standards..

[Audio] These are some of the Metro Supermarket Stores..

[Audio] Super Metro Hypermarket, customers can enjoy the convenience of one-stop shopping, offering both supermarket and department store items in one place..

[Audio] These are some of the Super Metro Hypermarket Stores nationwide..

[Audio] Here are the products and services offered by Metro.

[Audio] We offer a variety of dry goods, including housewares, appliances, fabrics, and linens..

[Audio] We also offer a variety of toys like dolls and action figures, infant products such as clothing and diapers, and accessories like bags and jewelry..

[Audio] We also offer shoes like sneakers and sandals, sporting goods such as basketballs and tennis rackets, and bags and luggage like backpacks and suitcases..

[Audio] We offer ladies' wear such as dresses and blouses, men's wear like suits and jeans, and children's wear including shirts and shorts..

[Audio] We offer infant wear like onesies and rompers, undergarments such as bras and boxers, and school and office supplies like notebooks and pens..

[Audio] Cosmetics like skincare products and makeup, hardware such as tools and nails, and furniture and home decor items like sofas and wall art..

[Audio] In our supermarket area, we offer food & non-food items like canned goods, snacks, and beverages, as well as fresh fruits & vegetables such as apples, tomatoes, and leafy greens..

[Audio] We offer quality meats like fresh beef steaks, chicken breasts, and pork chops, all carefully handled and prepared in compliance with strict meat safety standards, ensuring they are free from contamination and properly stored to maintain freshness and safety for our customers..

[Audio] We also offer other Metro products such as Metro Gourmet, which features a selection of premium, high-quality food items for those seeking gourmet flavors, and Food Avenue, a convenient section offering a variety of ready-to-eat meals and snacks for customers looking for quick and delicious options..

[Audio] If you're craving pastries, we have Suisse Cottage, offering a selection of freshly baked, delicious pastries and desserts made with high-quality ingredients. We also have a Pharmacy, providing a range of health products, prescriptions, over-the-counter medications, and wellness items to meet all your healthcare needs..

[Audio] The Metro Reward Card (MRC) is a loyalty program offered by Metro, designed to reward customers for their purchases. When customers shop at any Metro store, they earn bonus points for every transaction made using the card. These points can be accumulated and redeemed for discounts, exclusive offers, or other special benefits, encouraging repeat business and customer loyalty..

[Audio] The customer service booth is a designated area in a store or business where customers can go for help with inquiries, concerns, or issues. It is staffed by trained personnel who assist with a variety of needs, such as providing information,and resolving complaints..

[Audio] Foreign exchange services, involves the conversion of one currency into another, typically for purposes such as international trade, travel, investment, or remittances. provide a convenient way for customers to manage their finances while traveling or conducting international transactions..

[Audio] The courtesy booth is a service area in stores or malls where customers can leave their belongings, such as bags or shopping items, in a safe and secure location while they shop. This service is designed to provide customers with peace of mind, ensuring their personal items are safeguarded and easily accessible when they need them..

[Audio] Watch repair services offer repairs and maintenance for various types of timekeeping devices, including wristwatches, pocket watches, and other specialized watches. These services can include battery replacements, strap adjustments, cleaning, and fixing issues with the movement, such as broken gears or malfunctioning parts..

[Audio] What does Metro expects from its employees?.

[Audio] Metro expects its employees to have a clear understanding of their job, duties, and responsibilities, as it would be challenging if we didn't fully grasp our roles. We also need to live by the Metro Core Values, as our attitude reflects the company, and it's important to embody these values. Additionally, we must maintain the standard Metro appearance, not only because it's required but also as a way to demonstrate professionalism in a corporate environment. Above all, our priority is to ensure customer satisfaction..

[Audio] The duties and responsibilities of a Metro Employee, include reporting 15 minutes early, avoiding lateness to prevent penalties, and staying in our designated area for easy accessibility. We must provide excellent customer service by addressing and resolving concerns. Finally, we should always be prompt and consistent in attending to both internal and external customers, especially in urgent situations. By following these duties, we ensure smooth operations, maintain professionalism, build trust with customers, and avoid penalties. It helps create a positive work environment, boosts customer satisfaction, and contributes to the overall success of the company..

[Audio] We also need to embrace the Metro Core Values, represented by the acronym HEART, which stands for Honesty and Integrity, Excellence, Action-Oriented, Respect, and Total Customer Care. These values guide our behavior, promote a positive work culture, and ensure we consistently deliver outstanding service..

[Audio] Honesty & Integrity means acting with sincerity, truthfulness, and strong ethics in all situations. Excellence is about being dedicated and passionate in delivering the best possible results. It requires fully committing both mentally and emotionally to our work, staying focused, avoiding distractions, and continuously striving to improve in order to achieve outstanding performance..

[Audio] Being action-oriented means taking a proactive approach, consistently initiating tasks, and staying focused on the goal. It involves carefully monitoring progress to avoid distractions and ensure we stay on track toward achieving our objectives..

[Audio] Respect involves being mindful and considerate of the feelings of others, including coworkers and customers, which helps build strong relationships. Total Customer Care means treating every customer like a VIP. Our goal is to provide exceptional service, ensuring customers feel valued and appreciated, while building long-lasting relationships to sustain their loyalty..

[Audio] METRO stands for making customers happy by delivering excellent service and meeting their needs. We engage with our communities, care for the environment through sustainable practices, and ensure profitable returns for our shareholders. Above all, we view our employees as partners, valuing their contributions to the company's success..

[Audio] A Metro employee should look…. THE METRO LOOK.

[Audio] Smart casual is an approach to dressing professionally that mixes trendier pieces in with classic staples. The goal is an appearance that's clean and professional but doesn't look too formal. You want to look pulled together but a bit interesting and approachable..

[Audio] Smart casual is an approach to dressing professionally that mixes trendier pieces in with classic staples. The goal is an appearance that's clean and professional but doesn't look too formal. You want to look pulled together but a bit interesting and approachable..

[Audio] Uniforms must fit properly, neither too loose nor too tight, and should always be clean, well-pressed, and in good condition—worn-out, faded, or torn uniforms should be replaced. Avoid placing handkerchiefs or face towels under the shirt collar. Shoes must be clean and polished. Hair should appear healthy and shiny, and fingernails should be kept short and free from colored polish. Makeup should remain fresh throughout the day..

[Audio] Make sure the hair is neat and no light colored hair..

[Audio] The nails must be short, clean, and without polish and wear skin-toned stockings..

[Audio] The makeup should accentuate the your look and features..

[Audio] Male uniform guidelines apply primarily to store operations, as employees are required to wear uniforms, while corporate employees should follow a smart casual dress code. Uniforms should fit properly—not too loose or tight—and be neat, well-pressed, and in good condition. Replace any worn-out, faded, or torn uniforms. Handkerchiefs or face towels should not be placed under the shirt collar. Shoes must be clean, polished, and free from dirt. Hair should look healthy and shiny..

[Audio] Hair should be kept short and must not touch the collar. Mustaches and beards should be well-trimmed or shaved..

[Audio] In customer relations, we should avoid backbiting, yelling at coworkers or customers, arguing with customers, and complaining in front of them..

[Audio] Here are some useful phrases for different situations: "Excuse me, Ma'am" is used to politely get someone's attention. "One moment, please" is a polite way to ask someone to wait. "I'm sorry" is used to apologize, especially when addressing prohibitions or mistakes. "Right this way, please" is used when directing someone to follow you..

[Audio] For security procedures, access to the office premises is not allowed without an ID, a uniform (for store operations), and makeup (for store operations)..

[Audio] Make sure to wear your ID at all times, since the security is very particular about it..

[Audio] To enter the company premises in civilian clothes, you must obtain a civilian pass. The form can be collected from the timekeeper..

[Audio] If you need to visit a store, you must obtain a personnel gate pass. The form is available for pickup from the timekeeper..