PowerPoint Presentation

[Audio] Welcome to the Metro Retail Stores Group Incorporated! Today we will be going through your New Employee Orientation. This orientation aims to help new employees integrate into the organization smoothly and understand the company culture, role expectations, and responsibilities ensuring alignment with the organization's values..

[Audio] Before we proceed, here are some of the ground rules that needs to be observed for the duration of this orientation. Put all phones in silent mode to avoid any unnecessary noises. Listen attentively and make sure to follow instructions. Be proactive in formulating relevant questions. And lastly, be punctual, as your orientation will be considered part of your working hours..

[Audio] Our New Employee Orientation is divided into different topics which we will discuss as follows: The company background, vision, mission, and core values. Company In-House and regulatory benefits and insurance. Clinic Services. Guidelines on the performance management system. A discussion on the Timekeeping policies, as well as H.R.I.S. navigation. And Finance Orientation.

[Audio] 7. Guidelines regarding travel and fleet. 8. The company code of conduct. 9. Information Technology Orientation, Data Protection Awareness, and policies on social media usage. 10. Policies on training and employee engagement programs. And 11. the office communication tool guidelines..

[Audio] Greetings once again everyone! Our first topic for today will cover the Metro Retail Stores Group Incorporated's background, vision, mission, and core values. Understanding this will help you grasp the company's history, objectives, and future direction. It also clarifies how each individual's role contributes to the overall success of the company. By knowing these, everyone will be aligned and will work toward a common purpose with shared principles..

[Audio] The objectives of this discussion will be as follows: To summarize the Metro's History & Profile Explain its Vision & Mission Statement Describe Company Policies, Rules & Regulations Define what the company offers to the employees Enumerate Metro's Products and Services, and Describe Metro's expectations from its employees..

[Audio] Before anything else, Let us watch this short video on the Metro Retail Stores Group Incorporated..

[Audio] The first Gaisano Metro Department Store and Supermarket was established in Colon, Cebu City, in 1982 by Victor Gaisano and his wife, Sally. Gaisano Metro changed its name to Metro Gaisano over time, and it has now changed its name to Metro Department Store and Supermarket. Today, Metro is still one of Cebu's top domestic retailers..

[Audio] As of May 2025, Metro Retail Stores Group Incorporated operates 65 stores, including Metro Department Store, Metro Supermarket, Super Metro, and Metro Value Mart. It has been 43 years since Metro started as Gaisano Metro, that became Metro Gaisano, and is now known as Metro Retail Stores Group Incorporated..

[Audio] The company's organizational structure starts from the Board of Directors. Sherisa Nuesa serves as the Chairperson, Margaret Gaisano Ang is the Vice Chairperson, Jack Gaisano is the Director, and Joselito G. Orense holds the position, President and Chief Operating Officer..

[Audio] The Board of Directors also include Medel T. Nara and Daniel Rafael Ramos Z. Gomez the third as Independent Directors. Ricardo Nicanor N. Hacinto is a director. While Aljim C. Hamandre is the senior adviser to the board..

[Audio] The executive committee members are as follows: Sherisa Nuesa as the Chairperson, Margaret Gaisano-Ang as the Vice Chairperson, Joselito Orense as the current President and Chief Operating Officer, and Lucille Malazarte as the Chief Finance Officer and Treasurer..

[Audio] The Executive Committee also includes Vianne Jane Ibarreta as the Assistant Vice President of Internal Audit, Kareen Tablizo as the Vice President for Corporate Planning, Antonio Hacomina the Third as the Vice President for Human Resources, and Jacqueline Cano as the Vice President for Retail Operations and the Strategic Business Unit Head..

[Audio] Our management committee includes Lucille Malazarte as the Chief Finance Officer and Treasurer, Attorney Vincent Tomaneng as the Corporate Secretary and Chief Legal Counsel, Christopher Tiu as the General Manager for Merchandising in General Merchandise, and Ma'am Shiela Enriquez as the General Manager for Merchandising in Home..

[Audio] The management committee also includes Arnold Leoncio as the Vice President for Business Development and Investor Relations, Kareen Tablizo as the Vice President for Corporate Planning, Antonio Hacomina the Third as the Vice President for Human Resources and John Gaspar Antonio as the Vice President for Information Technology..

[Audio] The management committee also includes Hermar Guitering as Vice President for Logistics, Marco Ang De Leon as the Vice President for Procurement, Benedicto Clark Miranda as the Vice President for Store Network Development, and Jacqueline Cano as the Vice President for Retail Operation and Strategic Business Unit Head..

[Audio] And lastly, we have Julie Montaño as the Luzon Regional Manager for Store Operations and Glenda Navares as the Visayas Regional Manager for Store Operations.

[Audio] In providing excellent customer service and operational excellence, the company aims to delight customers by offering products and services that provide the best value for money in fun and exciting ways. This mission can be achieved with the combined effort of both employees and employers working together..

[Audio] Metro is part of the Vicsal Development Corporation or V.D.C., which is its parent company. Metro, founded in 1982, is a popular brand of Metro Department Stores and Supermarkets, serving middle-class Filipino families, which make up 80 percent of households. Metro also runs other businesses like bakeshops, pharmacies, and food outlets. In 1985, V.D.C. expanded by adding Pacific Mall, which currently has three shopping center branches: two in Luzon, in Legazpi and Lucena, and one in Cebu, in Mandaue. These malls bring in steady income and feature well-known brands. In 1993, V.D.C. grew further by adding Wealthbank, a financial services company, and A.B. Capital, which works in capital markets. Wealthbank offers various financial services, and A.B. Capital provides asset management, brokerage, and advisory services. In 1998, V.D.C. entered real estate with Taft Properties, focusing on developing properties in Manila, South Luzon, and Cebu. While it started with retail-related projects, Taft Properties now handles a variety of real estate developments for the mid-market.

[Audio] Metro currently has 65 stores as of May 2025..

[Audio] In Metro Department Stores, you can find a diverse selection of products, including fashionable and affordable clothing, everyday essentials, home goods, electronics, beauty items, and premium gift selections..

[Audio] The following are the Metro Department Stores that we currently have: 3 are in the National Capital Region or N.C.R., 3 are at South Luzon, 1 in Central Luzon, 5 in Central Visayas, 2 in Eastern Visayas, and 1 in Western Visayas. A total of 15 metro department store..

[Audio] Metro Supermarket offers a wide range of products, including fresh produce, meat, dairy, bakery items, snacks, beverages, health and beauty products, household essentials, and specialty foods, handled and prepared according to international safety standards..

[Audio] The following are the Metro Supermarkets currently. 7 are in N.C.R., 4 are at South Luzon, 1 in Central Luzon, 4 in Eastern Visayas, and 2 in Metro Visayas..

[Audio] And lastly, we currently have 18 Metro Supermarkets in Central Visayas..

[Audio] Super Metro Hypermarket combines supermarkets and department stores into one place, providing customers with a wide selection of food and general merchandise under one roof. With Super Finds, Super Prices, and Super Shopping!.

[Audio] The following are the Super Metro Hypermarkets currently. 3 are at South Luzon, 2 in Eastern Visayas, 1 in Western Visayas, and 6 in Central Visayas..

[Audio] In the following slides, we will show the different products and services that are offered here in Metro..

[Audio] We offer a variety of dry goods, including housewares, appliances, fabrics, and linens..

[Audio] We also offer a variety of toys like dolls and action figures, infant items that include clothing and diapers, and accessories, like bags and jewelry to name a few..

[Audio] We offer shoes like sneakers and sandals, sporting goods such as basketballs and tennis rackets, and bags and luggage like backpacks and suitcases..

[Audio] We offer ladies' wear such as dresses and blouses, men's wear like suits and jeans, and children's wear including shirts and shorts..

[Audio] We also offer infant wear as well, like onesies and rompers, undergarments such as bras and boxers, and school and office supplies, namely notebooks and pens..

[Audio] And lastly, we offer cosmetics, like skincare products and makeup, hardware such as various tools and nails, and furniture and home decor items like sofas and wall art..

[Audio] In our supermarket area, we offer food and non-food items like canned goods, snacks, and beverages, as well as fresh fruits and vegetables such as apples, tomatoes, and leafy greens..

[Audio] We also offer quality meats like fresh beef steaks, chicken breasts, and pork chops. All carefully handled and prepared in compliance with the strict meat safety standards, ensuring they are free from contamination and properly stored to maintain freshness and safety for our customers..

[Audio] We also offer other Metro products such as Food Avenue, a convenient section offering a variety of ready-to-eat meals and snacks for customers looking for quick and delicious options. If you're craving pastries, we have Suisse Cottage, offering a selection of freshly baked, delicious pastries and desserts made with high-quality ingredients. We also have a Pharmacy, providing a range of health products, prescriptions, over-the-counter medications, and wellness items to meet all your healthcare needs..

[Audio] The Metro Reward Card or M.R.C., is a loyalty program offered by Metro, designed to reward customers for their purchases. When customers shop at any Metro store, they earn bonus points for every transaction made using the card. These points can be accumulated and redeemed for discounts, exclusive offers, or other special benefits, encouraging repeat business and customer loyalty..

[Audio] The customer service booth is a designated area in a store or business where customers can go for help with inquiries, concerns, or issues. It is staffed by trained personnel who assist with a variety of needs, such as providing information,and resolving complaints. Foreign exchange services involve the conversion of one currency into another, typically for purposes such as international trade, travel, investment, or remittances. provide a convenient way for customers to manage their finances while traveling or conducting international transactions..

[Audio] The courtesy booth is a service area in stores or malls where customers can leave their belongings, such as bags or shopping items, in a safe and secure location while they shop. This service is designed to provide customers with peace of mind, ensuring their personal items are safeguarded and easily accessible when they need them. Watch repair services offer repairs and maintenance for various types of timekeeping devices, including wristwatches, pocket watches, and other specialized watches. These services can include battery replacements, strap adjustments, cleaning, and fixing issues with the movement, such as broken gears or malfunctioning parts..

[Audio] Next, we will talk about the expectations that Metro has for its employees..

[Audio] Metro expects its employees to: have a clear understanding of their job, duties, and responsibilities, as it would be challenging if we didn't fully grasp our roles. We also need to live by the Metro Core Values, as our attitude reflects the company, and it's important to embody these values. Additionally, we must maintain the standard Metro appearance, not only because it's required but also as a way to demonstrate professionalism in a corporate environment. Above all, our priority is to ensure customer satisfaction. And All while adhering in full compliance to the rules, regulations and policies set by the company..

[Audio] The duties and responsibilities of a Metro Employee include: reporting fifteen minutes early and avoiding lateness to prevent penalties. staying in our designated area for easy accessibility. We must provide excellent customer service by addressing and resolving concerns. And We should always be prompt and consistent in attending to both internal and external customers, especially in urgent situations. By following these duties, we ensure smooth operations, maintain professionalism, build trust with customers, and avoid penalties. It helps create a positive work environment, boosts customer satisfaction, and contributes to the overall success of the company..

[Audio] We also need to embrace the Metro Core Values, represented by the acronym HEART, which stands for Honesty and Integrity, Excellence, Action-Oriented, Respect, and Total Customer Care. These values guide our behavior, promote a positive work culture, and ensure we consistently deliver outstanding service. Let us now go through each of these values..

[Audio] Honesty and Integrity means acting with sincerity, truthfulness, and strong ethics in all situations. Excellence is about being dedicated and passionate in delivering the best possible results. It requires fully committing both mentally and emotionally to our work, staying focused, avoiding distractions, and continuously striving to improve in order to achieve outstanding performance..

[Audio] Being action-oriented means taking a proactive approach, consistently initiating tasks, and staying focused on the goal. It involves carefully monitoring progress to avoid distractions and ensure we stay on track toward achieving our objectives..

[Audio] Respect involves being mindful and considerate of the feelings of others, including coworkers and customers, which helps build strong relationships. Total Customer Care means treating every customer like a Very Important Person or VIP. Our goal is to provide exceptional service, ensuring customers feel valued and appreciated, while building long-lasting relationships to sustain their loyalty..

[Audio] And that ends the first topic, next up, we will be discussing the In House Benefits and Insurances available to Metro Employees..